Chanel Frazier has over 10 years of experience as a Veteran Services Counselor and Human Resource Specialist. She currently works as a Veteran Services Counselor for Osceola County Human Services, where she assists veterans with benefits claims, conducts home visits, and compiles monthly reports. Previously, she served in the U.S. Army for 5 years as a Human Resource Specialist. Frazier has an Associate's degree in Business Administration with a focus on Human Resources and is currently pursuing a Bachelor's degree in Health Services Administration from UCF. She has extensive training and certifications in areas such as public records, veteran services, business operations, and human resources processing.

1. CHANEL FRAZIER
 Orlando, FL 32835  (407) ***-****  chanel.frazier@yahoo.com
VETERAN SERVICES COUNSELOR (2012-Present)
 Dynamic, qualified and highly ethical Veteran Services Counselor with extensive experience providing
Human Resource support and Counseling for Osceola County Human Services.
 ADMINISTRATIVE DUTIES: Performed administration tasks such as filing, developing spreadsheets, faxing
reports, and canning documents for inter-departmental use. Presents programs and information sessions to
different organizations as well as local agencies and the media.
 CUSTOMER SERVICE: Handled customers effectively by identifying needs, quickly gaining trust,
approaching complex situations and resolving problems to maximize efficiency. Investigated and analyzed
client complaints to identify and resolve issues.
 COUSELOR DUTIES: Investigates claims of Veterans, Widow’s and Dependents; gathers supporting
documentary evidence and processes claims through the Veteran Administration. Provides home, nursing
home and rest home visits to veterans or dependents when necessary. Assist casualty officers with military
dependent benefits and death claims.
 TRAINING: Interviews local Veterans by phone or in person and provide them with knowledge of their
benefit right, advises and assist them in proper steps to achieve the benefits. Complies and prepares
monthly reports indicating the number of veterans assisted, claims processed, and the category as well as
the volume of work processed for the month.
 TECHNICAL SKILLS: Outlook, PowerPoint, Excel, Publisher; 10-Key; 75 WPM
AREAS OF EXPERTISE
 Customer Service/Support
 Relationship Development
 Risk Management
 Letter Writing
 Client Services Specialist
 Planning/Coordination
 Calendar/Schedule Management
 HR Duties/Responsibilities
 Leadership Development
 Proofreading/ Editing
 Document Management
 Human Resource Processing
PROFESSIONAL EXPERIENCE
U.S. ARMY 2006 to 2011
Human Resource Specialist
 Organize and monitor requests for identification cards and tags, line of duty determination, MILPER
date and information management, orders for temporary duty and travel, personnel processing, training
and soldier support file, and unit administration.
 Process recommendations for awards and decorations, promotions and initiate arrangements for
ceremonies.
 Examine military pay documents turned into the receiving and processing section for the propriety,
completeness, and accuracy.
EDUCATION & TRAINING
A.S. Degree: Business Administration with Specialization in Human Resource Management
Valencia College, Graduate May 2016
UCF, Health Services Administration (BA) - Current Student
H.S. Diploma, Maynard Evans High School, Orlando, FL, 2005
Human Resource Specialist and HR Operations Technical Certificate
Veteran Service Offer Certificate
FL Public Records Law and Records Management Training Certificate
Business Specialist, Business Management, and Business Operations Technical Certificate
WLC/NCO Academy Graduate