1. C. Harris
813-313-0420
Cheleneharris0@gmail.com
EDUCATION
● University of South Florida (Tampa, Florida) 2015
Bachelor’s Degree in Health Sciences and Public Health
● Georgia State University, Atlanta, GA 2009-2012
General Studies
WORK EXPERIENCE
Innovative Home Group, Tampa, FL January 2014- Current
Office Manager
● Prepare, edit, and oversee final closing paperwork. Ensuring all information is up to
date and accurate and that all parties are copied and information is properly presented
and understood.
● Successfully trained three staff members, who have already had their own personal
success in closing of deals with tools and knowledge provided during training.
● Accurately process daily data entry as well as provide daily updates to staff on new
potential properties and clients.
● Proficiently manage daily office operations, included but not limited to, answering
and directing calls while provided incredible customer service, responding to emails,
voicemails, etc in a timely manner, maintain and update web and social media pages,
etc.
● Actively liaison between staff, clients, future clients, and home owners.
● Excitedly network with community to build positive business and working
relationships, while branding and marketing the company.
Salesian Youth Center, Tampa, FL January 2013- March 2014
Program Director
● Directly positively impacted the lives of at-risk youth by successfully operated and
managing as Program Director.
● Hosted and organized socials, networking events, and other fundraising activities
● Consistently developed appropriate planning and management systems to maximize
delivery of program services.
● Provided budgetary management of program services. Reduced previous average
spending by $400.00 and was able to invest surplus in program and savings.
● Actively in engaged and participated in program services and workshops to
continually gain career knowledge and certifications.
● Created outcome-based evaluation tools to measure program effectiveness.
● Developed both personal and professional relationships with members within the
community (i.e. parents, children, community leaders and school affiliates).
● Completed and submitted electronic and/or written reports of daily and weekly
activities, expenses, community activity, and all administrative functions.

2. Mid-City Café, Atlanta, GA August 2009- March 2012
Manager
• Increased gross income of business analyzing previous years’ fiscial plans and
strategies and remodeling where necessary. Focusing on decreasing unnecessary
cost, increasing penny profit of sales, and motivating employees to amplify the
number of customers.
• Proactively developed positive working relationships with local business owners,
managers, residents, visitors, and tourists in Atlanta, GA.
• Created and designed marketing, promotional, and publicity materials, including
but not limited to social media sites, newspaper ads, coupons/fliers, etc.
• Consulted with wine and liquor representatives to discuss and negotiate new
products and pricing, as well as marketing strategies, including but not limited to
signage, promotional events, customer gifts, and sample product.
• Recruited, hired, trained, lead and managed a diverse group of employees;
ensuring each member was fully equipped with all the tools, knowledge, and
proper training needed to provide outstanding customer service to all guest.
• Redesigned opening and closing procedures and orchestrated checklist to
maximize company and employee time.
• Spearheaded incentive contest to motivate employees as well as reduce overhead,
maximize return, increase profits, and activate new levels of creativity and
resourcefulness of staff
• Supervised and reviewed conduction of inventory and completed product
ordering.
• Collaborated with the General Manager for preparation of annual and monthly
reporting, listing current status as well as creating strategies for future short and
long term goals to increase profit and success for the establishment.
SKILLS
Microsoft Office (Word, Excel, PowerPoint), Social Media, Internet
CERTIFICATIONS
CPR Certified via Red Cross, Certified Assisted Living Facilitator Administrator
VOLUNTEER EXPERIENCE
All Children’s hospital (St. Petersburg, FL) Salvation Army Kitchens (St. Petersburg, FL),
Brandon Nursing Home