1. Chittesh Sharma
P.O.Box-45577, Sharjah, U.A.E, Mobile – +971551919439, +971564773923
SUMMARY
Automotive Service Advisor with 19 years automotive aftersales experience skilled in exceeding
service goals and company expectations by explaining options and maintaining high standards
of customer service. Friendly, outgoing and resourceful with strong listening skills and the
ability to ask the right questions to quickly diagnose problems.
HIGHLIGHTS
 Good listener . Strong communicator
 Analytical . Energetic
 Knowledgeable . Problem solver
 Quality focused . Customer oriented
MANAGEMENT
 Recognized by Senior Management for raising profitability through achieving targets.
 Built repeat business and customer loyalty.
 Ensuring highest quality repair status.
 Educating and problem solving with customers on technical issues and vehicle
operations.
 Improved customer satisfaction by implementing the Principles service improvement
program.
 Strengthened the dealership reputation by providing expert technical explanations and
resolving product disputes between customer, dealer and manufacturers.
 Succeeded at retaining lost customers by favorable negotiations.
 Achieved monthly set KPI’S.
TEAM-BUILDING
 Promoted an above-average level of expertise among technical staff.
 Maintained a standard of up-to-date O.E.M. training for all technicians.
 Identified and corrected deficiencies in procedures and products.

2.  Cultivated an extraordinary level of technician loyalty, over a 19 year period.
 Fostered teamwork that motivated colleagues to achieve their highest potential.
ADMINISTRATION
 Managed day to day operations for Audi, Honda, Volvo, Dodge, Chrysler and Jeep.
 Conducted monthly fiscal analysis, set goals and led management level planned reviews
generating strategies.
 Successful in achieving highest CSI record of 90%.
EDUCATIONAL QUALIFICATIONS, TRAININGS & SEMINARS
Achieved a Diploma in Automobile Engineering
Al Nabooda
-Seminar on Audi Brand History.
-Training for Audi Service Advisor Basic-2.
Al Futtaim Honda
- Service Advisor Training attended in August 2006.
- Customer Relations seminar attended in Nov 2006.
- CRV 2007 product update training Sept 2007.
- HPDP Organized by Honda Middle East March 2011.
Galadari automobiles
-Attended the Service Advisor Seminar” organized by Mazda Corporation in April 2004.
-Was part of the“5 S Seminar” organized by Mazda Corporation in October 2004.
- Attended the “Appointment Seminar” organized by Mazda Corporation in October 2004
Ichibaan Honda
-“DMSYS Seminar” attended in Feb 2002 organized by “Honda Siel Cars Ltd”.
- “Workshop Controller Seminar” held at Honda Siel Cars India Ltd, Noida in Oct 2000.
-“Train the Trainer Seminar” held at Honda Siel Cars India Ltd, Noida in May 2001.
-Service Advisor Seminar” Honda Accord held at Honda Siel Cars India Ltd, Noida in July 2001.
-“Service Advisor Contest” organized by Honda Siel Cars India Ltd, Noida in Nov 2002 & ranked
3rd in the first round with participants from all over India.
Tedex Corporation
“Works Manager Seminar” organized by Mahindra & Mahindra Ltd Nasik in Year 1998.

3. WORK HISTORY
1) Al Nabooda Automobiles: Authorized dealers for Audi/VW/Porsche cars working as ‘Service
Advisor’ from Feb 2014 onwards.
2) AL FUTTAIM GROUP: Authorized dealers for Honda, Jeep, Chrysler, Dodge, Volvo Cars
“Service Advisor" from June 2006 -Dec-2014.
3) ICICI Lombard (Motor Insurance):
Worked as ‘Motor Claims Surveyor’ from Dec-2005 till April-2006.
4) AUTO HANGAR INDIA (P) LTD: Authorized dealers for “Mercedes Benz, Audi and Honda Cars”.
Worked as “Asst Service Manager” for “Honda Cars” from May 2005 till Nov-2005.
5) GALADARI Automobiles Company L.L.C: Authorized Dealers for Mazda Cars in U.A.E.
Worked as “Workshop Supervisor” from May 2003 till March 2005.
6) M/S. ICHIBAAN AUTOMOBILES PVT LTD: Authorized Dealers for Honda Cars in India
(Mumbai) Was Appointed as “Workshop Controller” & later promoted as
“Asst Service Manager”- July 2000 – Jan 2003
7) M/S TEDEX CORPORATION: Authorized Dealers for Mahindra & Mahindra Ltd.
Was Appointed as “Workshop Supervisor” & Later promoted as “Assistant Works Manager”
April 1996 – July 2000.
8) M/s COMPUTER AUTO DEALS: Authorized Service Point for Maruti Udyog Ltd
“Workshop Supervisor”- April 1995 – March 1996.
Job profile
 Performed market research surveys amongst client base to seek feedback on sales
techniques, follow-up methods and quality of after sales service.
 Improving customer service based on client feedback through the development of new
policies and procedures. Successfully handled all public relations issues.
 Completely responsible for reception & front office activities.
 Follow up with workshop and update status to customers for cars when in for repairs.
 Arranging for parts not available.
 Promoting value added services-Accessories, Service Contracts and Extended Warranty.

4.  Handling Cash.
 Preparing report for 1.Work in progress. 2. Customer feedback
 Analysis for repeat jobs & incomplete jobs.
 Preparing technical report for warranty claims.
 Handling external expenses for the service department.
 Handling PDI (Pre-delivery Inspection).
 Forwarding leads to used car department and closing of deals.
 Examine damaged vehicles within defined service standards.
 Finalize motor surveyor report and submit to the claims manager with photographs
within one working day.
 Provide expected repair costs including recovery claims for accurate reserving.
 Negotiating the cost of repairs with agencies, garages in accordance with the agreed
discounts.
 Provide market value of damaged salvage vehicles.
 Proactive handling of all total loss cases through timely assessment and confirmation to
the motor claims and recovery teams.
 Verify motor third party recovery claims from other insurance companies if required by
the recovery team.
 Timely, efficient reporting and handling of concerns, and compliments from customers
with recommended solutions and areas of improvement in coordination with the claims
manager
The above information is true to the best of my knowledge. If I am given an opportunity to work
for your organization, I shall discharge my duties to your satisfaction.
Thanking You,
Yours Truly
(Chittesh Sharma)