CheckIntoCash Turns to InSync.AI to Help Streamline Support and Sales Operation With Intelligent AI

1. CheckIntoCash Turns to
Insyncai to Help Streamline
Support and Sales Operation
With Intelligent AI
Customer Success Story
Finance
The Challenge
With over 1,100 stores across 30 states,
CheckIntoCashʼs focus was not on their online
presence. With the general migration of
customers to digital experiences,
CheckIntoCash knew transforming their digital
presence would be important in the future.
As consumers migrated online, CheckIntoCash
saw that their support capabilities were
limited, and support was not as readily
available online as it was in store. There was no
FAQ or Knowledge Base database built out and
therefore customers had to contact their phone
and email support.
Additionally, due to the sensitive nature of the
personal loan vertical, having a more
automated way of helping customers had a
possibility of yielding more business.
Contact Us Today to Upgrade Your CX sales@insync.ai insync.ai
6x ROI
ROI Positive
in 3 Months
55%+
Resolution
Rate
25%+
Incremental
Loan
Applications

2. Contact Us Today to Upgrade Your CX sales@insync.ai insync.ai
Customer Success Story
Finance
About CheckIntoCash
CheckIntoCash is a financial services
retailer with more than 1,100 stores in
30 states. The firm offers payday loans,
online payday advances, title loans, bill
payment services, check cashing,
reloadable prepaid debit cards, and
Western Union money transfers and
money order services.
Why Insync?
Check Into Cash was looking for a
team who could bring to life a solution
that can help their customers find
support quickly and accurately across
their digital channels without
requiring their team to divert
attention from higher priority items.
Check Into Cash turned to Insyncai to
handle the entire process from design
to architect to build, and after an easy
integration, full service monitoring
and optimization.
Although at the beginning, the
partnership was focused on support,
it was soon obvious that the loan
application process was a common
customer issue. The team then
expanded to help across sales needs
as well.
Thanks to Insyncai, CheckIntoCash
was able to resolve over 55% of
customer questions without needing
a human and saw an incremental 25%
increase on loan applications—all
under 120 seconds.
“
Jonathan Diedrich
(Director Support Automation)
Insyncai has already paid
off for us. We are already
ROI positive and itʼs only
been three months since
launch.

3. Contact Us Today to Upgrade Your CX sales@insync.ai insync.ai
Customer Success Story
Finance
Seamless Onboarding Experience and Set Up
Insyncai provides a fully customized solution that is easy to implement. The solution
is built, set up and maintained by our team of intent experts. Our platform is
designed for enterprise teams with limited bandwidth to be live with something that
will make the most impact in under 21 days and is aligned to your brands vision.
Automate Up to 75% of the Customer Journey
Insyncai has experience with finance brands and their use cases. Many financial
brands have sales needs similar to eCommerce brands. Built on top of an
eCommerce platform that was built by experts in eCommerce, we know and
understand not only your pain points but your customers. Your team simply provides
input on the features you need built and we handle the rest.
Resolve Issues Without Humans
Insyncai has built features like product discovery, education, loan application, loan
status, file/document upload and every other part of your customers journey. We can
have human-like conversations with your customers in order to resolve 50% - 70% of
issues/questions without ever needing a human interaction.
Ability to Drive Incremental Conversions or Loan Applications
Thanks to our experience working with eCommerce teams, we understand how to
help customers get the information they need to complete a purchase or loan
application. We easily ingest and index your entire product/services catalogue so
your customers can ask questions as they would to a human, get a personalized
response, and drive anywhere from 25% - 40% incremental conversions. For Check
Into Cash, these came in the form of loan applications.