This document proposes a solution to address poor written communication skills among managers at a company experiencing rapid international growth and increased use of virtual teams. The proposed solution includes eLearning modules on business writing principles, a virtual writing lab for workshops and peer reviews, and a "Writing Buddy" app for performance support. The solution aims to build skills, support performance, enable collaboration and learning, and assess impact through course usage, ratings and repeated surveys.

1. Business Writing for Results

2. Learning Request Intake Process
1: Respond
2. Clarify
3: Analyze
4: Prioritize
5: Solve

3. Intake Process Detail

4. Business Drivers
Rapid
International
Growth
No Clear
Communication
Norms
75% of managers rated poor written communications as a
‘Significant’ or ‘Very Significant’ obstacle to team productivity.
Increasing Use
of Virtual Teams

5. Solution Design
Build Skills
• eLearning
• Virtual writing lab
Support Performance
• “Writing Buddy” app
Collaborate and Learn
• Learner course ratings
• Collaboration site
Assess Impact
• Course usage
• Course ratings
• eLearning quizzes
• Repeat survey on barriers to productivity
Learners

6. Proposed Writing Curriculum
• Writing for Results
• 8 C’s of Effective Writing
– Clarity
– Conciseness
– Consideration
– Courtesy
– Concreteness
– Cheerfulness
– Correctness
– Characters

7. eLearning Design Prototype
Short videos
Examples & non-examples
CC text for ESL learners
Challenge-based activities
Games
Scenarios
Integrated job aids
Tools & templates
Examples
Knowledge Check
Learn
• Topic 1
• Topic 2
• Topic 3
• Topic 4
Practice
Apply
Closed captioning region
Assess
Media & Content
Presentation
Module Title

8. Writing Labs
• Virtual workshop
• Offered monthly
Rotating Topics
 Business Writing Principles
 Email for Results
 Winning Proposals
 Effective Business Cases

9. Writing Lab Design
Pre-work
1. Complete eLearning modules
2. Evaluate assigned work samples
3. Submit assigned work samples to course collaboration site
4. Optional: Submit personal work-in-progress to site
Workshop Outline
1. Warm up: Intros & key concepts review game
2. Presentation: Instructor review of assigned samples
3. Activity: Peer review of participant work-in-progress (groups)
4. Debrief: What went well, what’s challenging, Q&A

10. Social Media & Collaborative Learning
eLearning
• Users ratings for courses
Virtual Writing Lab
• Peer writing reviews

11. Performance Support
• 8 C’s of Writing
• Clarity
• Conciseness
• Consideration
• Courtesy
• Concreteness
• Cheerfulness
• Correctness
• Character
• Examples
• Email
• Business Cases
• Proposals
Videos Tips
Writing Buddy
Resources
x

12. Solution Design Recap
Build Skills
• eLearning
• Virtual writing lab
Support Performance
• “Writing Buddy” app
Collaborate and Learn
• Learner course ratings
• Collaboration site
Assess Impact
• Course usage
• Course ratings
• eLearning quizzes
• Repeat survey on barriers to productivity
Learners

13. Christian Vescia
LEARNING & PERFORMANCE IMPROVEMENT PROFESSIONAL
Leader of projects and teams that deliver engaging, high-impact
solutions. Advanced skills in design, development, and evaluation of
online, instructor-led, and blended learning solutions. Known for
initiative, innovation, and focus on results. Bias for collaboration and
ability to work with a diverse group of people. Motivated by solving
design, technical, and organizational challenges to improve human
and business performance.
• Excellent communication skills
• Broad technical and design skills
• Proven team leadership ability
• Skilled in business consultation
• Innovative and creative problem-solver
• Strong interpersonal and facilitation skills
Specialties: Instructional Design, Needs Assessment, Measurement and Evaluation, eLearning
Design and Development, Instructor-led Training, Blended Learning, Performance Improvement,
Training Delivery, Team Leadership, Project Management