1. Christina Choi
13066 Monterey Estates Dr. Herndon VA, 20171 | (703)989-1797 | c.k.choi1992@gmail.com
Overview
5+ years in customer serviceand Hospitality and 2 years in retail
Self-starter with a can do attitude and strong desireto work
Works well under pressure
Possess strongproblemsolvingand interpersonal skills
Upbeat, friendly and positive;Service with a smile
Merchandisingand Display
Management
Skills
Highly professional and communicates efficiently,and effectively
Proven record of keeping work area clean and organized
Experience with management, customer service, problem solving,and inventory
Computer: Word, Excel, Office, POS systems,credit card machines and Open Table, sales force,five9,
Totalview
Experience
June 2016 –Current Enrollment Consultant
Lead new and existing customers through the enrollment process,explain the placement, enrollment
processes and next steps based on the specificsof the individual school.
Develop relationshipswith parents as an educational advisor and consultant,generating and building
upon their interest in the Company’s various educational products and services .
Understand and be ableto explain the differences between all K12 school offerings to potential
customers.
Handlelargenumbers of inbound and outbound callsin call center environment.
Discern the educational needs and desires of the student and parent/responsibleadultand provides
recommendations on which school solutions arebest for their particular situation.
Keep up-to-date with changes to schools and their enrollment policies and procedures and messages
these appropriately.
Update accountinformation and detailed notes in sales forceand Total View
Meet departmental levels for phone productivity,prospectcontact goals,enrollmenttargets,
withdrawal rates,call quality,customer satisfaction,customer loyalty,attendance and schedule
adherence.
Maintain strongcomputer and customer serviceskillsto effectively operate company systems and
programs and maintain longstanding customer accounts.
Nov 2015- July 2016 Waitress, Mon Ami Gabi
Maintain consistentserving,by anticipatingneeds, keeping up with table maintenance, so that every
customer leaves satisfied
Workingwell under pressureby maintainingcomposureunder stress and stayingorganized
Workingquickly and efficiently
Communicate effectively with kitchen staff and assistother coworkers; Teamwork makes the dream
work
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May 2015- Nov 2015 Host, Mon Ami Gabi
Maintain an organized and invitingentranceand greet guests with a warm welcome and a farewell
that entices them to come back.
Board runner; Check in all guests and seat them in a timely manner, at tables that providethe best
setting for the customer as well as Maximizethe diningroom space.
Provideup to date information about specials,restaurantinfo;includingmanagers on duty, chefs on
duty, location,phone number, and wait staff.
Ensure that requirements for all guests aremet; includingsmall children,disabled guests,food
allergies,and any special requests needed to providea memorable diningexperience.
Ensure that the front of house runs smoothly; run waitlists,gaugekitchen times, support servers and
assess general diningroomperformance.
Answer phones, take reservations,and communicate with the bussers to set up largeparties.
Create new settings as required and clear additional settings if notneeded.
Dec 2014- May 2015 Host, Clyde’s
Maintain an organized and invitingentranceand greet guests with a warm welcome and a farewell
that entices them to come back.
Provideup to date information about specials,restaurantinfo;includingmanagers on duty, chefs on
duty, location,phone number, and wait staff.
Ensure that requirements for all guests aremet; includingsmall children,disabled guests,food
allergies,and any special requests needed to providea memorable diningexperience.
Ensure that the front of house runs smoothly; run waitlists,gaugekitchen times, support servers and
assess general diningroomperformance.
Answer phones, take reservations,and communicate with the bussers to set up largeparties
Create new settings as required and clear additional settings if notneeded.
Sell gift cards and giftcoins.
Aug 2013- March 2013 Customer Service Representative, Toko Indo
Have detailed knowledge of products and assistcustomers in makingpurchases
Apply strong math skillsby manually ringingup customers and calculating daily sales
Use communication and problem solvingto settle any customer complaints
Open and closethe store (Key Holder)
Jan 2012-Nov 2012 Customer service, the things I love
Have knowledge of products and assistcustomers in makingpurchases
Apply strong math skillsby manually ringingup customers and calculating daily sales
Use communication and problem solvingto settle any customer complaints
Open and closethe store (Key Holder)
Jan 2010-Jan 2012 Assistant Manager, Designer Trends
In charge of schedulingand trainingof employees.
Top sales rep in a tough retail environment.
Responsiblefor maintainingdaily saleslogs and submittingthoselogs and receipts to management, as
well as makingdeposits and countingcash atthe end of the night.
Assistin keeping kiosk inventory and placingpurchasingrequests when necessary
Education
Fall 2010-Fall 2012 Degree in progress (3.5 GPA), NORTHERN VA COMMUNITY COLLEGE
2006-2010 advanced diploma (3.5 GPA), BrenstvilleDistrictHS (NokesvilleVA)
