Christina Stanley is seeking an administrative role leveraging her experience in office management, HR, and operational efficiency. She has several years of experience implementing systems and procedures, managing front desks and projects, and ensuring office equipment is working properly. Her professional skills include relationship building, driving results, communication, and computer programs like MS Office and proprietary loan systems. Her professional experience includes roles in mortgage loan processing, staffing, real estate assisting, and facilities maintenance demonstrating a diverse administrative background.

1. Christina Stanley
3707 Williams St. | Des Moines, IA 50317
(515) 249-7600 | cmstanley34@yahoo.com
Objective: Dynamic Administrative Professional seeking to leverage my background in office
management, human resources and operational efficiency in a fast-paced environment.
Professional Summary:
Detail-oriented professional, comfortable at multi-tasking, with several years’ experience in implementing
administrative systems, procedures, policies, managing and maintaining front desk and monitoring
projects. Unbeatable track record of maintaining supplies, answering inquiries, maintaining security,
monitoring logbook and ensuring that office equipment is working properly. Determined to implement
earned skills and knowledge for the rapid growth of the prospective company while providing a diverse
administrative support.
Professional Skills:
• Identifying key decision-maker in order to build strong relationships
• Driving to results-based execution
• Excellent verbal and written communication skills
• High ability to recognize customers’ needs
• Computer knowledge includes: MS Office Suite, PeopleSoft, Internet-based applications and
many other proprietary applications
Professional Experience

2. Portico Staffing – Wells Fargo 3/2015 to
Present
Mortgage Loan Acquisition Processor
Document Compliance Review: review all the loan documents such as Forms 1003 & 1008, HUD, W2's,
pay stubs, borrower's authorization, GFE, TIL and so on, making sure that all necessary documentation has
been filed and compliant with state and federal regulations. I ensure the file meets Freddie or Fannie
strict guidelines in order for the loan to be purchased.
Spartan Staffing 8/2014 to
3/2015
Staffing Specialist
Held interviews with viable candidates and assessed skills, abilities and work history. Responsible for
maintaining and logging test and behavioral surveys scores taken by applicants. Assessed each client
order to ensure employee arrival and customer satisfaction, analyzed any potential services which can be
offered accommodate particular situations, and assured all the clients' needs are met on time and assured
the correct and timely work order entry.
Achievement Highlights:
• Screen and identified qualified applicants for our major clients; ranging from industrial to highly
skilled positions such as Electricians, Plumbers and Welders
• Conduct daily full-screen face to face interviews with applicants
• Participate in job fairs and networking events in the community
• Handle general HR duties, completion of I-9 and W-4 paperwork
Kathy Kidd Realty, RE/MAX Opportunities 1/2014 to
8/2014
Assistant to Kathy Kidd
Established and maintained Personnel, Medical, I-9, and DMV records according to State, Federal and
HIPAA guidelines. Administered Benefits program (medical, dental, vision and life) including new hire,
terminations, court order, qualifying events and open enrollment.
Achievement Highlights:

3. • Partnered with management and employees by responding to employee relations
issues, investigating employee complaints and attaining fair and consistent resolutions
• Take all calls regarding application and hiring for posted positions
• Managed the hiring process - placed ads, scheduled interviews, prepared new hire
orientation paperwork and was the company contact for employment inquiries;
including pre-screening and retention for future reference.
• Worked closely with HR Manager to develop, recommend and implement HR policies and
procedures
Academy Mortgage Corporation (Branch Closed)
9/2012 to 1/2014
Branch Operations Coordinator
Provided support to the branch by acting as the board liaison and working with the Executive Director in
supporting the administrative duties. Worked closely with staff from all departments at the branch in
ensuring all Human Resources forms are turned in and enters time edit slip and off site time sheets. I
also, worked with the central purchasing team serving as the liaison from the branch to central
purchasing.
Achievement Highlights:
• Occupy & Service the front receptionist desk; this involved verifying credentials of
visitors and allowing or not allowing access to the office
• Assist employees with routine personnel related questions as the first point of contact
for employee related issues
• Assisted employees with 401(k) programs, company procedures, benefits, and general
questions
• Answered employees regarding Federal employee HR issues such as benefits, payroll,
vacation and insurance etc…
Wells Fargo Home Mortgage (Mass Layoff) 4/2012 to
9/2012
Loan Document Specialist
• Managed an assigned pipeline of 60-80 loans on a daily and weekly basis
• Maintained daily work flow prioritization to ensure pipeline management meets
required closing dates
• Communicated with all parties involved in the transaction to keep them informed of file
status

4. • Regarded as one of the branch's most productive loan processors, handling an average
of 22 files monthly
• Provided expedient service cited as key to consistently high customer satisfaction and a
10% increase in referrals
Texas Tech University (Moved to Iowa)
5/2010 to 3/2012
Emergency Maintenance Specialist IV
• Identify and prevent potential safety hazards, property loss, student comfort problems and
various unexpected issues.
Relay all information gathered for issues in a coherent and timely manner.
Achieve and maintain high level of self-confidence and earn the trust of the entire campus.
Ensure all personnel have updated information regarding events, progress in goal achievements,
and safety topics.
HealthSmart 2/2008 to
5/2010
Credentialing Specialist (2/2008 to 6/2009)
Receives, researches and answer calls from provider offices regarding credentialing and other quality
issues, interacting directly with HSPC Network Development/Provider Relations to ensure member
protection.
Participates in quality monitors an complies information and reports for the Medical Advisory
Committee and the Inter Quality Committee
Collaborates with other departments and serves as a liaison to improve communication and
customer service.
Creates reports related to credentialing productivity and provider profiling also completes other
quality projects as assigned.
IT Help Desk Analyst Tier 3 (6/2009 to 5/2010)
Respond to requests for technical assistance by phone, email and using the help desk
management system.
Address complex and varied issues with a sustained first call resolution of 40%.

5. Monitor and measure Help Desk case activity to ensure problems have been adequately resolved
and proactively eliminated.
Analyze performance of Help Desk activities and documented resolutions, identify problem area,
and devise and deliver solutions to enhance quality of service and to prevent future problems.
Education
Des Moines Area Community College - Des Moines, IA
Office Assistant Diploma
Iowa New Choices, Work Study
Phi Beta Lambda, Member
Tutored Students, Basic Software Applications
Norwalk High School - Norwalk, IA
High School Diploma

6. Monitor and measure Help Desk case activity to ensure problems have been adequately resolved
and proactively eliminated.
Analyze performance of Help Desk activities and documented resolutions, identify problem area,
and devise and deliver solutions to enhance quality of service and to prevent future problems.
Education
Des Moines Area Community College - Des Moines, IA
Office Assistant Diploma
Iowa New Choices, Work Study
Phi Beta Lambda, Member
Tutored Students, Basic Software Applications
Norwalk High School - Norwalk, IA
High School Diploma