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At CRT, we 'help our customers to know their customers better'. One startling fact is that 70% of the customers who leave you do so because they perceive you are indifferent to them. Using our real-time feedback technologies and research expertise, we deliver high volume, high quality customer insight which informs change. The results are improved customer satisfaction and increased profitability. We are known for our excellent customer service and our advanced analytical and reporting software. My role is to communicate our message, with all that entails.