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Social Advertising: What is it, Who is doing it And why does it work?
Partying Like It’s 1999 "History has shown that whenever companies, no matter how great, get priced above 50 to 60 times earnings, buyer beware.”  Wall Street Journal, October 2007
Tim Berners-Lee “The original thing I wanted to do was make [the world wide web] a collaborative medium, a place where we [could] all meet and read and write”
The New Internet ECONOMY Ownership Possession Property Shopping SOCIETY Friends Relationships Community Economy The internet has changed from an ECONOMY into a whole SOCIETY.
Internet = Economy: 1994 - 2005 ,[object Object]
Consumers are faceless nobodies that provide brands with money
Advertising is a NOVELTY that produces a high CTR and is perceived as EFFECTIVE   ,[object Object]
Consumers have the power to strengthen or weaken a brand
Standard advertising is a NUISANCE that produces minimal interaction and is perceived as USELESS,[object Object]
How to Solve The Problem Display Advertising? Create a facebook  page? The Social Break-Up 81% of US users have either “unliked” a company or removed a their posts from their News Feed.
Advertising in the Social Era Don’t intrude on people’s social time Earn people’s attention Handle people with respect and give them something fun to do. Engage people
NMA, April 2011 Social media campaigns can be fun, but are they worth anything? Paul Kitcatt “… real social commerce … is about ratings and reviews, recommendations and referrals”       Ilana Fox
HP Case Study, Ciao UK
HP Case Study, Ciao UK mattygroves hishyeness User Name:  mattygroves Reviews:  156 Circles of Trust:  204 Pro’s ,[object Object]
Confident about setting up
Very articulate manner on the phone.
Enthused at the idea of being HP reviewer

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Social Advertising: what is it, who is doing it and why does it work? - Microsoft Ciao's Alexander Miller at Internet World 2011

  • 1. Social Advertising: What is it, Who is doing it And why does it work?
  • 2. Partying Like It’s 1999 "History has shown that whenever companies, no matter how great, get priced above 50 to 60 times earnings, buyer beware.” Wall Street Journal, October 2007
  • 3. Tim Berners-Lee “The original thing I wanted to do was make [the world wide web] a collaborative medium, a place where we [could] all meet and read and write”
  • 4. The New Internet ECONOMY Ownership Possession Property Shopping SOCIETY Friends Relationships Community Economy The internet has changed from an ECONOMY into a whole SOCIETY.
  • 5.
  • 6. Consumers are faceless nobodies that provide brands with money
  • 7.
  • 8. Consumers have the power to strengthen or weaken a brand
  • 9.
  • 10. How to Solve The Problem Display Advertising? Create a facebook page? The Social Break-Up 81% of US users have either “unliked” a company or removed a their posts from their News Feed.
  • 11. Advertising in the Social Era Don’t intrude on people’s social time Earn people’s attention Handle people with respect and give them something fun to do. Engage people
  • 12.
  • 13. NMA, April 2011 Social media campaigns can be fun, but are they worth anything? Paul Kitcatt “… real social commerce … is about ratings and reviews, recommendations and referrals” Ilana Fox
  • 14.
  • 15. HP Case Study, Ciao UK
  • 16.
  • 17.
  • 19. Very articulate manner on the phone.
  • 20. Enthused at the idea of being HP reviewer
  • 21.
  • 22. History of tech reviews.
  • 24. Confirmed confidence of setting printer up.
  • 25.
  • 26. “68% of respondents believe it’s important that a product has good reviews from other consumers” newmediaage March 2011
  • 27. BEFORE Big companies, big broadcasters, big banks High open rates on email marketing High CPMs on all media NOW Consumer empowerment Shift control to users in exchange for reach
  • 28. “…in the past, brands were always this untouched entity that provided you a service, brands are now people that have feelings, and care about your feelings and you can either be their friend or not be their friend.” Mike Germano, Founder of Carrot Creative
  • 29. Thank you! Alexander Miller Head of Advertising Ciao UK alexmill@microsoft.com Ciao Commerce Division Microsoft Deutschland GmbH16 Dufours Place London Ciao on the Internet: http://ciao.co.uk http://www.ciao-group.com http://twitter.com/ciao_uk http://www.facebook.com/ciaouk

Notas del editor

  1. People are busy having much more fun on the internet. People’s experience on clicking on ads has not been good enough over the years.