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The Evolving RPO Value Proposition
OVERCOMING GLOBAL TALENT SHIFTS
WITH RPO 3.0
#talentmindset
@cielotalent
1WE BECOME YOU™
INTRODUCTIONS
PAUL DALEY
Senior Vice President
Asia Pacific
KUMAR BHAYA
Client Solutions Director
Asia Pacific
THE WORLD IS
CHANGING.
TALENT ACQUISITION
MUST RESPOND
3WE BECOME YOU™
ECONOMIC SHIFT
The gap between the growth in demand and the growth in supply of talent
Source: Global Talent 2021: Towers Watson/Oxford Economics (2012)
Deficit
Surplus
Broad Balance
4WE BECOME YOU™
DEMOGRAPHIC SHIFT
Growing, younger workforce in emerging markets.
Shrinking, older population in developed markets.
5WE BECOME YOU™
DEMOGRAPHIC SHIFT
Changing nature of employment
Source: Willis Towers Watson 2016 Global Talent Management and Rewards Study
25%
Globally
Growth in share of
non-employee talent
expected over the
next three years
59%
Singapore
24%
Globally
Of all managers say
they manage at least
one contingent worker
on their team
20%
Singapore
54%
Globally
Of companies report
using more nonemployee
talent due to technology
now or in three years
61%
Singapore
6WE BECOME YOU™
TECHNOLOGY SHIFT
10 Jobs Likely to Be Replaced by Robots by 2025
1. Accountants
2. Paralegals / Legal Assistants
3. Bank Tellers & Loan Officers
4. Financial Analysts
5. Insurance Agents
6. Farmers
7. Taxi Drivers
8. Journalists
9. Food Retail Workers
10.Manufacturing Workers
7WE BECOME YOU™
NOW IS THE TIME TO ACT
Top Five Imperatives for HR Functions
8WE BECOME YOU™
NOW IS THE TIME TO ACT
Two Fundamental Options – Build or Buy
RECRUITMENT
PROCESS
OUTSOURCING
10WE BECOME YOU™
DEFINING RPO
Partnering with an expert to design and execute
a customized process that delivers exceptional
business results. Working together collaboratively
and seamlessly to transform your organization’s
approach to talent acquisition.
RPO Market Size and Growth
US$ billion
11WE BECOME YOU™
EVOLUTION OF RPO SOLUTIONS
Core recruitment with ATS
• Process Efficiency
• Homogenous roles
• Fill reqs quickly at low cost
• Basic Metrics & Reporting
RPO 1.0 plus a CRM
• Agility & flexibility
• Reduced early stage attrition
• Employer Brand
• Basic value-adds:
• Talent communities
• Operational workforce planning
• Basic analytics
• Niche Talent
RPO 2.0 plus RPA and AI
• Alignment of workforce planning
to overall business strategy
• Total Talent Acquisition
• Focus on Candidate Experience
• Quality of Hire linked to
performance
• Comprehensive value-adds:
• Employer Brand
• Strategic workforce planning
• Demand management
• Predictive analytics
• Post-offer Support
• Exit Interviews
• Outplacement
THE INTEGRAL ROLE
OF TECHNOLOGY
13WE BECOME YOU™
ADVANCED ANALYTICS
From Descriptive to Predictive and onto Prescriptive
RPO 2.0 ANSWERS
• Type, source, quality and cost of talent
• Time for which talent is required
RPO 3.0 ANSWERS
• Which is the best option: a permanent hire in the U.S., a
freelancer from China or an internal shift from Germany?
• Quality of hire scores based on parameter correlation
• Likelihood of attrition in the next 6 to 12 months
14WE BECOME YOU™
TALENT ACQUISITION TECH ECOSYSTEM
15WE BECOME YOU™
TA TECHNOLOGY ECOSYSTEM WITH CIELO
Complete | Integrated | Optimized
16WE BECOME YOU™
Talent
Attraction
• Employer
Branding
• Recruitment
Advertising
• Sourcing
• Job Posting
• Referrals
• Etc.
Engagement
• Outbound
Calling
• Light Skills
Assessment
• Impression
Center
• Etc.
Initial
Matching
• Resume
Screening
• Phone
Screens
• Culture-match
Assessment
Selection
• Hiring
Manager
Interviews
• Skills
Assessment
Offer &
Accept
• Contract
Negotiation
• Offer
Agreement
• Administrative
Execution
Pre-
employment
• Legal &
Compliance
• Background
Screening
• Verifications
• Candidate
Enculturation
RECRUITMENT PROCESS
Opportunity for Automation
HIGH (15%)
•Automated
Sourcing
•Programmatic
job distribution
MEDIUM
(5%)
•Chatbots
•Content Library
•Minimum
qualification
•Assisted AI for
smart outreach
V. HIGH
(10%)
•Machine
Learning-based
Semantic
Matching
•Video & Voice
screens
•AI-based
Assessments
•NLP for machine
processing of
media
MEDIUM
(10%)
•Automated
Interview
Scheduling
•Computational
Hiring
Assistance
•AI-based
Assessments
MEDIUM
(5%)
•AI-based
Negotiations
•Automated
offers/contracts
HIGH (5%)
•Automated
Check Process
Workflow
AutomationOpportunitiesProcessPoints
LikelihoodtoAutomate
(IndustryAdoption%)
REALIZING RPO 3.0
SIX TIPS TO BENEFIT FASTER
24WE BECOME YOU™
THANK YOU AND Q&A
Get the report that tells you
how the new generation of
RPO will lead to success in
an ever-changing world.
Visit cielotalent.com/resources

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Overcoming Global Talent Shifts with RPO 3.0

  • 1. The Evolving RPO Value Proposition OVERCOMING GLOBAL TALENT SHIFTS WITH RPO 3.0 #talentmindset @cielotalent
  • 2. 1WE BECOME YOU™ INTRODUCTIONS PAUL DALEY Senior Vice President Asia Pacific KUMAR BHAYA Client Solutions Director Asia Pacific
  • 3. THE WORLD IS CHANGING. TALENT ACQUISITION MUST RESPOND
  • 4. 3WE BECOME YOU™ ECONOMIC SHIFT The gap between the growth in demand and the growth in supply of talent Source: Global Talent 2021: Towers Watson/Oxford Economics (2012) Deficit Surplus Broad Balance
  • 5. 4WE BECOME YOU™ DEMOGRAPHIC SHIFT Growing, younger workforce in emerging markets. Shrinking, older population in developed markets.
  • 6. 5WE BECOME YOU™ DEMOGRAPHIC SHIFT Changing nature of employment Source: Willis Towers Watson 2016 Global Talent Management and Rewards Study 25% Globally Growth in share of non-employee talent expected over the next three years 59% Singapore 24% Globally Of all managers say they manage at least one contingent worker on their team 20% Singapore 54% Globally Of companies report using more nonemployee talent due to technology now or in three years 61% Singapore
  • 7. 6WE BECOME YOU™ TECHNOLOGY SHIFT 10 Jobs Likely to Be Replaced by Robots by 2025 1. Accountants 2. Paralegals / Legal Assistants 3. Bank Tellers & Loan Officers 4. Financial Analysts 5. Insurance Agents 6. Farmers 7. Taxi Drivers 8. Journalists 9. Food Retail Workers 10.Manufacturing Workers
  • 8. 7WE BECOME YOU™ NOW IS THE TIME TO ACT Top Five Imperatives for HR Functions
  • 9. 8WE BECOME YOU™ NOW IS THE TIME TO ACT Two Fundamental Options – Build or Buy
  • 11. 10WE BECOME YOU™ DEFINING RPO Partnering with an expert to design and execute a customized process that delivers exceptional business results. Working together collaboratively and seamlessly to transform your organization’s approach to talent acquisition. RPO Market Size and Growth US$ billion
  • 12. 11WE BECOME YOU™ EVOLUTION OF RPO SOLUTIONS Core recruitment with ATS • Process Efficiency • Homogenous roles • Fill reqs quickly at low cost • Basic Metrics & Reporting RPO 1.0 plus a CRM • Agility & flexibility • Reduced early stage attrition • Employer Brand • Basic value-adds: • Talent communities • Operational workforce planning • Basic analytics • Niche Talent RPO 2.0 plus RPA and AI • Alignment of workforce planning to overall business strategy • Total Talent Acquisition • Focus on Candidate Experience • Quality of Hire linked to performance • Comprehensive value-adds: • Employer Brand • Strategic workforce planning • Demand management • Predictive analytics • Post-offer Support • Exit Interviews • Outplacement
  • 13. THE INTEGRAL ROLE OF TECHNOLOGY
  • 14. 13WE BECOME YOU™ ADVANCED ANALYTICS From Descriptive to Predictive and onto Prescriptive RPO 2.0 ANSWERS • Type, source, quality and cost of talent • Time for which talent is required RPO 3.0 ANSWERS • Which is the best option: a permanent hire in the U.S., a freelancer from China or an internal shift from Germany? • Quality of hire scores based on parameter correlation • Likelihood of attrition in the next 6 to 12 months
  • 15. 14WE BECOME YOU™ TALENT ACQUISITION TECH ECOSYSTEM
  • 16. 15WE BECOME YOU™ TA TECHNOLOGY ECOSYSTEM WITH CIELO Complete | Integrated | Optimized
  • 17. 16WE BECOME YOU™ Talent Attraction • Employer Branding • Recruitment Advertising • Sourcing • Job Posting • Referrals • Etc. Engagement • Outbound Calling • Light Skills Assessment • Impression Center • Etc. Initial Matching • Resume Screening • Phone Screens • Culture-match Assessment Selection • Hiring Manager Interviews • Skills Assessment Offer & Accept • Contract Negotiation • Offer Agreement • Administrative Execution Pre- employment • Legal & Compliance • Background Screening • Verifications • Candidate Enculturation RECRUITMENT PROCESS Opportunity for Automation HIGH (15%) •Automated Sourcing •Programmatic job distribution MEDIUM (5%) •Chatbots •Content Library •Minimum qualification •Assisted AI for smart outreach V. HIGH (10%) •Machine Learning-based Semantic Matching •Video & Voice screens •AI-based Assessments •NLP for machine processing of media MEDIUM (10%) •Automated Interview Scheduling •Computational Hiring Assistance •AI-based Assessments MEDIUM (5%) •AI-based Negotiations •Automated offers/contracts HIGH (5%) •Automated Check Process Workflow AutomationOpportunitiesProcessPoints LikelihoodtoAutomate (IndustryAdoption%)
  • 18. REALIZING RPO 3.0 SIX TIPS TO BENEFIT FASTER
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  • 25. 24WE BECOME YOU™ THANK YOU AND Q&A Get the report that tells you how the new generation of RPO will lead to success in an ever-changing world. Visit cielotalent.com/resources