Pinstripe Presents: Corporate Recruiting - How Does Your Organization Measure Up?

#talentmindset
© 2012 Bersin & Associates | All rights Reserved
#talentmindset

Welcome & Introductions

Kim Lamoureux
Senior Director, Research Practices and
Principal Analyst, Talent Acquisition
Bersin & Associates

Bersin & Associates is the leading global provider of best-practices,
trends, and benchmarking research in talent management, learning,
and strategic HR.
60% of the Fortune 100 are Bersin & Associates research members,
with more than 17.5 million employees managed by HR teams using
Bersin Research.

HOSTED BY

© 2012 Bersin & Bersin & Associates All rights
Copyright © 2009Associates | All rights| Reserved Reserved 2
#talentmindset

Agenda
 Business Challenges
 Research Overview
 Talent Acquisition Investments
 Sourcing Strategies
 Quality of Hire
• The Role of Employment Brand

 Wrap-Up and Q&A

HOSTED BY

#talentmindset

Business Challenges

HOSTED BY

#talentmindset

Top Business Challenges
0% 10% 20% 30% 40% 50%

40%
Need to reduce operating expenses 42%

24%
Expansion into New Markets 35%

Launching many new products and 23%
services 25%

37%
Urgent need for innovation 24%
Q4 2010
25%
Significant change in business strategy 20% Q3 2011

31%
Change in regulatory environment 19%

31%
New To Management Team 16%

15%
Severe market downturn 16%

11%
Major business Restructuring 14%
Source: Bersin & Associates TalentWatch Q4 2011, n-278
HOSTED BY

#talentmindset

Global Talent Deficit
The Cultural Revolution
created a “missing India Graduates Millions, but
generation” of talent between Too Few Are Fit to Hire
40-55, so expatriates fill most
jobs at the top 75% of technical graduates and 85%
of general graduates in India are
unemployable by India’s high-growth
Regional Leadership
industries, including IT and call
centers.
Young workers flooding the
marketplace, yet most have
inferior preparation, Country Leadership
language skills, and technical
skills.
Middle Management

“We are entering the era of
unparalleled talent scarcity, which
Entry Level will put a brake on economic growth
around the world, and will
fundamentally change the way
China we approach workforce challenges.”

HOSTED BY

#talentmindset

Top Challenges in Minds of HR
Gaps in the leadership Need to re-engage
pipeline and need for workforce to drive
new leadership models performance
74% 60%

Reskilling of workforce Difficulty filling key
for new business positions and reduction
environment in quality of hire
56% 44%

Desire to transform HR Need to improve skills
into a more strategic, of HR team and
business-driven competencies in new
operation disciplines/technologies
65% 71%

HOSTED BY

#talentmindset

Research Overview

HOSTED BY

#talentmindset

Talent Acquisition Factbook Study
 June-July 2011 survey
of 414 U.S. Key Metrics
organizations Cost per Hire

 Qualitative interviews to TA Staffing per Hire

understand current
Budget Allocations
practices
Applicant Volumes
 Key benchmarks and
Recruiter workloads
trends by company size
and industry Time-to-fill

 Data for HR and Quality of Hire
recruiting managers to
http://www.bersin.com/Practice/Detail.aspx?id=15006
make investment
decisions
HOSTED BY

#talentmindset

TA Spending & Staffing Rose in 2011
U.S. companies increased their recruiting budgets and headcount

Talent acquisition spending is up
6% 6% over 2010 levels.

Full-time staffing increased 11%.
And approximately half of all
11%
companies hired additional
contractors.

HOSTED BY

#talentmindset

Early Signs of Job Market Growth

Large provider of engineering an
operations services doubles its
talent acquisition spending –
adding 3,400 new hires globally.

Accenture’s hiring
estimated to exceed
60,000 this year – a 28%
increase in total staffing.

HOSTED BY

#talentmindset

Spending per New Hire
Large companies leverage technology and size to lower costs.
Companies spend nearly $3,500* per new hire, on average.

Small = 100 to 999 employees
* Spending figures include TA staff payroll, systems,
Midsize = 1000 to 9,999 employees
advertising, sources, and travel. Large = 10,000+ employees
HOSTED BY

#talentmindset

Answer: Which industry has the
highest cost-per-hire metric?

 Manufacturing
 Business services
 Retail
 Healthcare

Heavy spending on agencies, with hard to fill positions:
engineers; technicians; skilled trade workers.

HOSTED BY

#talentmindset

Sourcing Strategies

HOSTED BY

#talentmindset

Where’s the Money Going?
Agencies and job boards get the largest funding
Nearly 30% of the talent acquisition budget goes to agencies.

HOSTED BY

#talentmindset

Answer: What source is used to fill the
most positions?

 Employee referrals
 Professional networking sites
 Internal candidates Each fills 19% of open
job requisitions
 Job boards

HOSTED BY

#talentmindset

Where’s the Biggest Bang for the Buck?

Percent of spending…

HOSTED BY

#talentmindset

Where’s the Biggest Bang for the Buck?
Agencies take 29% of funding, but fill just 8% of positions.

Percent of spending… Percent of jobs filled…

HOSTED BY

#talentmindset

Changes in Sourcing Strategies

Agencies – ½ of US firms decreased
their agency spending in 2011

Job boards – not dead, but at risk

Professional networking
Social media
Internal mobility
Employee referral programs

HOSTED BY

#talentmindset

Tapping the Employee Base: Talent Mobility

Coaching
Succession Assessment
Management
ORGANIZATION INDIVIDUAL
NEEDS NEEDS / DESIRES
VALUES

STRATEGIC
DESIRED
INITIATIVES COMPETENCIES ANNUAL
Individual
(KNOWLEDGE, GOALS
DESIRED Development DEVELOPMENT
BUSINESS
BEHAVIOR, INDIVIDUAL NEEDS
Plan (IDP) MOBILITY
OUTCOMES SKILLS) DEVELOPMENT
OPEN POSITIONS PLAN (IDP) STRENGTHS CAREER
ASPIRATIONS
&
MISSION
OPPORTUNITIES
VISION

Organizational
Strategic Planning / Career Performance
Competencies Restructuring Management Management

HOSTED BY

#talentmindset

Tapping the Employee Base: Referrals
All employees are ambassadors of your company

Benefits
 Generates higher quality candidates – employee’s
reputation on line
 Increases passive candidate pool
 Replaces more expensive recruitment channels
 Helps for highly specialized positions - source for
obtaining hard-to-find candidates

Referrals
 Are less expensive to recruit and more qualified
 Stay at your company longer
 Adapt to the company culture more quickly Referral bonuses are
$500 to $4,000 on
 Take less time to find
average
 Accept offer more readily
HOSTED BY

#talentmindset

Improving Quality of Hire

HOSTED BY

#talentmindset

Measuring Quality: New Hire
Assessments

 90-day assessments are
the most common
 Assessments provide
insights into hiring quality
and spotlight issues with
onboarding,
development and
management processes.

HOSTED BY

#talentmindset

Measuring Quality: Manager Surveys

How well did candidates match the needs of the position?

How satisfied How could the
are you with the process be
recruiting improved?
process?

How would you rate the new Would you rehire this
hire’s contribution to date? candidate?

HOSTED BY

#talentmindset

Measuring Quality: Candidate Surveys
How well did the position match the job description?

How satisfied How could the
are you with the process be
recruiting improved?
process?

How well were you kept informed Would you recommend this
throughout the process? company to a friend?

HOSTED BY

#talentmindset

Measuring Quality: Turnover
1 in every 8 new hires leaves within the first 12 months.
Large businesses have highest new hire turnover at 17%.

HOSTED BY

#talentmindset

Doesn’t Start with Recruitment

Recruitment
Job Sourcing, Screening, Assessing,
Profiles Interviewing, Selecting, Hiring, Onboarding

HOSTED BY

#talentmindset

Starts with Understanding the Business

Talent Acquisition Strategy Candidate Relationship Management

Candidate Succession Transferrable Labor
Audiences Management Skills Market

Job Recruitment Tools &
Analysis Sourcing, Screening, Assessing, Technology
Interviewing, Selecting, Hiring, Onboarding
TA Org
Workforce
Workforce Metrics & Structure
Segments Business
Planning Analytics
Outsourcing Alignment Training
Employment Brand Candidate Experience Recruiting Culture

HOSTED BY

#talentmindset

Improving New Hire Quality
The Significance of the Employment Brand

 Employment branding
helps to attract the right
candidates.

 Employee value
proposition (EVP) fosters
recruitment AND retention.

 Employees are your brand
ambassadors.

 Retail and healthcare have
highest spend in this area.

HOSTED BY

#talentmindset

Now Look at Recruitment Practices

Large healthcare system
implemented pre-hire assessments
to improve productivity and quality –
cutting new hire turnover in half.

Multi-national food and agriculture
distributor adopted reference checking
solution to improve hiring decisions – and
reduced time spent from 5 days to 2 days.

R.J. Reynolds implemented video interviewing
technology – and has improved candidate
quality, with no change in time-to-fill.

HOSTED BY

#talentmindset

Using Social Technology
Technology Trends

Mobile Collaboration

Employee Big Data
Social Performance Analytics
Management Global Clouds
Growth by Acquisition
HOSTED BY

#talentmindset

Gamification in Interviewing
Technology Trends

Mobile Collaboration

Big Data
Social Performance Analytics
Management
Job Candidate
Global Clouds
Growth by Acquisition
HOSTED BY

#talentmindset

Training Gives Quality a Boost

 Most organizations teach
hiring managers the do’s and
don’ts.
 Smart organizations provide
interviewing tools, guides
and training to hiring
managers.
 Many recruiters also need to
build skills in using recruiting
tools and systems effectively.

HOSTED BY

#talentmindset

Wrap- Up

HOSTED BY

#talentmindset

Closing Thoughts

 Talent Acquisition is bigger than recruiting

 Recruiting begins with your employment brand

 Identify the right metrics and use them to continuously improve
your recruiting practices
• Are your spending and staffing in line with industry standards?

• Are you investing in the most productive and cost-effective
sources?

• Could recruiters be more productive with better tools, systems,
training or compensation?

• If new hire quality is low, how can it be improved?
HOSTED BY

#talentmindset

Question & Answer Session
Download the complimentary Bersin & Associates
Research Reports at pinstripetalent.com

Investments in Recruiting:
Getting the Most of Your Sourcing Dollars

Recruiting Analytics:
Key Metrics and Approaches for

HOSTED BY

#talentmindset

HOSTED BY

#talentmindset

Pinstripe Presents: Corporate Recruiting - How Does Your Organization Measure Up?

Recomendados

Recomendados

Más contenido relacionado

Más de Cielo

Más de Cielo (20)

Último

Último (20)

Pinstripe Presents: Corporate Recruiting - How Does Your Organization Measure Up?