1. Cindy Rumbaugh
814 Vineyard Ct., Pleasant Hill, CA 94523 • 925.939.1912 • 925.822.4725 • cindyrumbaugh@gmail.com
Summary of Qualifications
Risk Management • Internal Control • Operations Management • Merger Integration
Driving Operational Success through the Analysis, Management & Enhancement of Risk Strategies
Focused, proactive and highly-motivated professional offering progressive years of solid contributions and diverse
background in financial services with a focus on risk management and internal control. Proven track record of
success in managing cross-functional teams to optimize, improve productivity and enhance risk mitigation through
the development of innovative processes, procedures and policies. Exemplify sound judgement, decision making
skills and effective leadership in identifying risk issues and recommending mitigating action to deliver positive
results across multiple business units.
 Seasonedriskmanagement/internalcontrol professional with career track of leading business units to
implement and sustain line of business risk management and governance framework.
 Exceptional collaborator and partnership builder, able to foster cross-functional relationships, build
trust, establish ongoing communication structure and work in collaboration to ensure operational success.
 Proven ability to drive continuous improvement by applying strong quantitative skills, data-driven
decision making and structured planning.
 Adept at implementing sound process improvement initiatives to maintain operational integrity.
 Great leadership qualities; experience building and leading a diverse work force. Highly professional,
enterprising, hands-on and caring management style combined with top work ethic and integrity.
~ Core Competencies ~
Risk Analysis & Management • Operations Management • Strategic and Tactical Planning • Internal Control
Quality Assurance • Team Leadership & Training • Productivity Enhancements
Process Improvements • Risk Mitigation • Regulatory Compliance • Merger Integration
Global Communications • Cross-Functional Leadership • Change Management • Policy/Procedural Development
PROFESSIONAL EXPERIENCE
Bank of America, Los Angeles & San Francisco, CA/Atlanta, GA/Asia 1981 – 2015
SeniorVicePresident– RiskManagement
Provided risk management and compliance support for Global Treasury Services (GTS). Worked closely with Legal,
Compliance and Product Management departments to monitor, review and assess legal and regulatory
requirements as well as product and transactional risks. Accountable for reviewing new processes, products and
procedures to identify and mitigate risks and maintain internal control.
 Workedcloselywith the business to challenge and approve high-risk, non-standard client requests, to
ensure proper risk identification, mitigation and control for North America and Europe transactions. Provided
global leadership to ensure a consistent approach.
 Launched and implemented Product Risk Rating Tool to review risks within product development;
completed rating on 100+ domestic and international products.
 Developed regulatory and product related policies and training materials and rolled them out globally.
 Acted as risk consultant and trusted advisor to business units supported.
 Continuously implemented improvements to processes, internal control and risk procedures.
 Supported the implementation of a compliance matrix, identifying laws and regulations that impacted
Global Treasury Products.

2. Cindy Rumbaugh Page 2
SeniorVicePresident– Operations
Full responsibility and accountability for various units, managing daily operations, monitoring risk and directing
teams of up to 800. Defined and implemented long and short-term objectives; oversaw internal control, procedural
development and implementation. Recruited, hired and managed team members through effective leadership and
coaching. Exceeded the expectations of customers through continuous improvement of overall operations.
Promoted an environment of mutual trust and respect, demanding the highest ethical standards from staff.
 ServedasUnit Managerofa 24-hourwholesalelockboxoperationwith200 employees; managed vendor
selection for new image based platform, program implementation, productivity improvements and quality
control.
 Introduced new IRS tax payment processing site, IRS Lockbox, in 3 months. Developed floor plan and
worked with architects and builders to create design. Recruited and trained staff, supported RFP’s and vendor
selection, recruited security services and managed a volume of up to 1.8M monthly transactions.
o Developedandimplementedanincentiveprogram rewarding high productivity and low errors;
resulted in all processing deadlines being met and improved client service ratings. Received
distinguished unit award from IRS.
 Managed new OCR Lockbox operations site responsible for processing IRS estimated tax payments.
o Established new workflow and procedures.
o Met all deadlines in highly fluctuating environment with monthly volume ranging from 20K to
1M payments.
o Developed procedures and training videos; worked closely with clients and implemented cost
containment initiatives to ensure profitability.
SeniorVicePresident– ChangeManagement/MergerIntegration
Delivered change strategies for merger and post-merger integration. Supported business process reengineering by
establishing key relationships, identifying inefficiencies and cross dependencies and maximizing client business
needs.
 Coordinated, managed and oversaw GTS projects, providing consolidated reporting, capacity planning and
project consultation for ~200 projects each year. Reviewed business requirements from other lines of business
to determine potential impact to GTS and ensure resources were appropriately lined up for support and
testing. Represented GTS in numerous cross bank forums; rolled out capacity planning process and automated
time keeping processes across 1400 technology and change management associates.
 Implemented the first capacity planning process across GTS and developed and rolled out an interim Six
Sigma Change Process across GTS Change Management and Technology teams.
 Participated in the conversion of 5K+ associates and 30K+ clients with account balances in excess of
$22B after Nations Bank Merger; handled associate training, testing and implementation across large National
Treasury Platform projects. Served as liaison between the Consumer Bank and GTS.
 Provided coverage on compliance and internal control issues affecting Global Treasury Operations
merger projects, including verifying that that Bank of America compliance and control processes were
planned and implemented for acquired bank.
 Participated in due diligence reviews in California, Nevada and Texas.
EARLY ROLES: Senior Auditor & Consumer Branch Operations Management – Bank of America
EDUCATION
Bachelor of Science, Business Management
San Diego State University, San Diego, CA