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Technology / Software / Internet

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A highly accomplished eCommerce Technical Professional and SME with over 9 years experience in building eCommerce talent, solutions and infrastructure for a worldwide omni-channel retail leader. Proven track record in the setup of eCommerce application support solutions with 24x7 coverage and mobilization of 100+ support professionals located in India, China, UK, Canada and the USA. Strong understanding of business process reengineering combined with ScrumBan, ITIL and out-of-the-box thinking, to drive process and system efficiencies in an Agile environment. Exceptional capability in challenging perceptions/norms while being able to motivate people and consistently drive cross-funct...