1. Claire Griffiths Email: clairegriffiths1966@gmail.com
07752940412
Profile
Experienced manager incorporating change management , service design and
performance in Children’s Services. All aspects of management including project
management and overhauling of services incorporating new systems, programmes and
processes. To achieve positive outcomes for families and the service .Accomplished in
all areas relating to offending behaviour, specialised working in offending behaviour with
mental health, sex offenders, gangs, knife crime, child protection , restorative justice,
behaviour therapy and community work. Continue to develop professionally and seek
new training at every opportunity.
Experienced with high risk and complex cases in assessment and intervention. Have
dealt with all Court Orders including community and custodial orders (including Hospital
Orders). Experienced in using various databases and IT systems. Implemented quality
assurance systems to improve performance and outcomes. Experienced in change
management and new service delivery and writing processes and systems to enable
effective service delivery. Experienced in partnership working and able to liaise and
negotiate with all stakeholders and commissioned services. Experienced in working
within a multi cultural environment and designing interventions to be culturally specific.
Experienced in care work relating to children. Adults and learning disabilities.
TEFL: Over the last four years I have taught English on a voluntary basis to the
Romanian, Polish & Hungarian communities within London & Birmingham at weekends.
Work History
Sept 2015-present
Beacon Childcare Ltd
Service Manager
Effectively manage and implement projects and operational policies working within the
relevant legislative framework and manage all user led services and activities to ensure
that quality support services and facilities are provided consistently. Multi site
management. Line management of all managers. Responsible for designing and setting
up new projects/work streams and driving new business developments.
Feb 15 – May 15
Cambian SACCS
Regional Operations Manager - Senior Management
Responsible for the operational management of all SACCS children’s homes in two
regions. Project managed from sourcing of properties to registration and opening. Key
data reporting weekly, responsible to the governance board, developed homes through
times of transition and change to improve performance and ratings. Multi site
management and control of budgets.

2. Nov 13 – Feb 15
Royal Borough of Kensington and Chelsea
Manager Early Help
Responsible for operational management of team in Children’s Services. The Early Help
service aims to identify families that need support at the earliest opportunity. Early Help supports
families with children (0-19yrs) in order to build their strengths and help them overcome issues .
This is a new service still in the design process with staff from other teams. Strong change
management skills are key due to the dynamics of the team to move them forward.Assessing
incoming referrals and allocate as appropriate, supervise casework, build partnership working in
the locality area and manage staff performance. The Early Help service is developing a model of
practice that involves a ‘Whole Family’ approach that will utilise motivational interviewing skills
and will measure progress using the Family Outcomes Star. line manage a group of Early Help
Practitioners and develop the ‘whole family’ approach across the team. Strong change
management skills are key due to the dynamics of the team to move them forward.Assessing
incoming referrals and allocate as appropriate, supervise casework, build partnership working in
the locality area and manage staff performance. At times this includes doing joint assessments or
visits to families, providing or referring to training and undertaking observations of practice.
Attend meetings and give presentations to other services on the work of the Early Help service.
Represent the Early Help service on working groups and projects, which involves taking on
discrete time-limited pieces of work. Responsible for recruitment, induction and development of
new staff. Act-up for line manager when needed. Ensure the team works within an Equalities
framework and that assessments and plans reflect the individual needs of children and their
families. Ensure staff have effective performance management, appraisal, supervision and
training to enable them to undertake the required tasks. Take delegated management
responsibility for those in the team who are not employed by the Council but contributing to the
outcomes of the service. Contribute to any inspection of the service and prepare staff accordingly.
April 13 – July 13
Sutton Youth Offending Service
Operational Manager
Responsible for operational management of YOT including: court management,
supervision of staff, appraisals, quality assurance, risk panels, OCD panels, Early
Intervention Panels, child protection and sexual exploitation panels, recruitment, all
aspects of staff management, MAPPA, audits, duty management, and all other aspects
of YOT management. Government Inspection, liaising and negotiating with stakeholders,
audits.
November 12-April 13
Ealing Troubled Families
DeputyTeam Manager/
Involved in service design and strategic coordination and delivery of service.
Writing of workflows, shared protocols, liaison with other agencies, Information sharing
agreements, profiling families, tiering families, conferences, workshops, and all other
aspects with new service, cross sector working and joint working with partnership
agencies.
Project management.
As below

3. September 12 –November 12
Islington Youth Offending Team
Performance Manager
Oversee delivery of the YOS improvement plan arising from the HMIP Core Case
inspection in 2011. Challenge poor practice and lead on embedding quality assurance
processes that impact on service improvement and performance. Through service
improvement and effective quality assurance contribute to ensuring that a range of high
quality, well coordinated services are delivered to achieve the service’s primary aim of
preventing and reducing offending by young people. Established effective and creative
relationships with key partners, stakeholders and voluntary services to support young
people to address the risk factors impacting on their offending. Operational responsibility
for securing service improvements that arise from the standards of practice and
management oversight in the YOS which directly impacts on the quality of interventions
delivered to young people at risk or involved in the criminal justice system.
Jan 12 – August 2012
Harrow Youth Offending Team
Locum Practice/Operational Manager
Following inspection responsible for writing and implementing long term plans for
programmes, processes and procedures for all aspects of YOT work including, Court
tracking, breach, Asset Quality Assurance, Referral Orders, Risk Register working in
conjunction with the Directorate and Commissioning Team.
To enable team to significantly improve performance in all key areas particularly ones
identified from inspection.
To manage all area of staffing, including supervision, employment and interviewing,
formal capabilities and instant dismissals and ensure performance targets and indicators
are met whilst addressing organisational culture and enabling retention of high
performing and quality staff. To resolve staff disputes and disciplinary procedures.
Provided line management and 1:1 supervisions to all team members ensuring that all
safeguarding procedures are monitored and the long and medium term improvement
plan was adhered to through programmes and budgets.
Ensured statutory and regulatory performance targets were met and inline with national
standards and delivered in accordance with youth justice frameworks and Inspection
frameworks for HMIP and OFSTED.
Championed innovation and change across the organisation by developing new
programmes and processes and implementing practice learning and continued
improvement across the team to enable them to contribute to the scaling up of the
organisation and achieve performance indicators safety and effectively.
Ensuring that stakeholders where part of the development and were able to contribute
ideas for improvement through regular board meetings. To keep them informed and
negotiate changes to contracts.
To ensure effective communication between stakeholders and the community in
developing new and existing services and programmes and to ensure involvement from
families and voluntary organisations across the community.
To ensure all policies and procedures were adhered to and that staff were working in a
safe way with young people and families. Built relations across other teams within the
authority and stakeholders to ensure effecvtive partnership working.
Provided effective leadership and ensured staff were informed and involved by
implementing regular team meetings, practice meetings and team away days .Managed
all aspects of Court including attending Court Management Meetings and Panels at
Willesden Magistrates. Ensured National Standards met by use of wizard tools on a

4. monthly basis to ensure all Assets, RoSHs, RMPs and VMP’s in date and not duplicated.
Alloctaed cases. Wrote processes and procedures for all aspects of YOT.
Represented at MAPPA and chair risk panels.Challenged poor standards and
embedded new procedures and good practice.Implemented regular team meetings and
case planning conferences. Attended and contributed to YJB Improvement Board and
Management Board and steering group.To manage budgets alongside newly appointed
operational manager.Responsible for duty rotas and duty management (including
weekends).Day to day operational management of YOT.
Sep 11 –Dec 11
Brent Youth Offending Service
Locum Senior YOT Officer
Performing High risk case management including complex cases. Court duty.
Nov 10 – Aug 11
Solihull Youth Offending Team
Locum YOT Officer
As before and Government Inspection. Also all night Court in relation to riots.
Oct 10 – Nov 10
Key Employment, London
Sessional Recruitment Consultant and Business Development
Sep 09 – Jul 10
South Worcs Youth Offending Service
Locum Case Manager
As before
Aug 2009
Not working
Jul 2009
Hammersmith & Fulham
Locum YOT Officer, Youth Offending Service
High risk and complex case management. Risk assessments and interventions. Pre
sentence reports, Court duty, risk panels, multi agency meetings, CAF, all Court Orders,
Chairing all meetings including custodial, Child Protection Conferences, mental health.
Apr 09 – Jul 09
Richmond upon Thames, London
Locum Case Manager
High risk and complex case management. Risk assessments and interventions. Pre
sentence reports, Court duty, risk panels, multi agency meetings, CAF, all Court Orders,
Chairing all meetings including custodial, Child Protection Conferences, mental health.
Feb 09 – Mar 09
Sefton Council, Liverpool
Locum Case Manager
As above and below. Also advised Acting up Manager and prepared for inspection. High
risk case management.

5. Nov 08 - Jan 09
Not Working
Jan 07- Oct 08
West Birmingham Youth Offending Team
Locum Case Manager
Managing own case load, dealing with assessment and intervention/ Pre- sentence
report writing & risk assessments. Dealing with community orders & custodial sentences.
Specialising in high risk complex cases, MARAP and all mental health cases.
Experienced in working with gang members and agencies relevant to this such as,
Shared Priority Forum. Experienced in family work relating to prevention and
intervention, also with Family Behavioural Therapy. Dealing with all substance misuse
classes and work related to risk and prevention in this area. Multi agency working to
assist young people and their families holistically. Addressing needs such as ETE, family
support, CAMHS and Social Services.
Aug 07 – present
Privately teaching English part time
Jan 07 – present
Probation Service Officer
Working in Probation hostels. Dealing with substance misusers (heroin) and monitoring
risk.
Residential Social Worker. Various placements in West Midlands. Providing support to
young people in care. Monitoring and reviewing young people’s needs and liaising with
relevant agencies.
Care homes for adults including learning disabilities.
Nov 06- Jan 07
Support Worker Co-ordinator
Co-ordinating up to 20 support workers. Creating links, doing appraisal/ Meeting with
families and dealing with multi- agencies. Supervision and PDR’s, staffing issues and
placements. Plus Dealing with Child protection issues.
Feb 05 – Nov 06
Caring for son + self employed doing family behaviour therapy.
Sep 04 – Jan 05
Halesowen Children and Families Team
Social Worker – managing child protection cases. Direct experience in working with
families in crisis, in particular substance misuse (drugs and alcohol).
Apr 04 – Aug 04
Redditch Youth Offending Team
Case Manager
Writing pre-sentence reports, managing Detention and Training Orders and Community
sentences. As above for West Birmingham YOT.

6. Jun 02 – Mar 04
East Birmingham Youth Offending Team
Case Manager
Writing pre-sentence reports, managing Detention and Training Orders and community
sentences. Mental Health Champion, Multi Agency Protection Panel, Behavioural Family
Therapy Worker, Designed, wrote and delivered the Robbery Programme. As above for
West Birmingham YOT.
Mar 02 – Mar 04
ASA social Care Agency
Residential Social Worker, Pupil Referral unit, Project work in hostels
Sep 01 – Mar 02
Cambridge Project
227 Hagley Road.
Deputy Manager – Residential Home for adults with severe challenging behaviour.
May 01 – Sep 01
GSL
Paris
France
Manager for company providing English language and sports training for young French
students under 18. Sourcing accommodation, interviewing and employing English
teachers, organising travel arrangements, organising recreational activities and
supporting pastoral needs. Budgets, marketing, administration and supervision.
EDUCATION
August 2009 TEFL (Teaching English as a Foreign Language)
Sep 1998 BA Hons Criminal Justice and Policing.
Jan 2004 Certificate in Behavioural Family Therapy Training.

7. Jun 02 – Mar 04
East Birmingham Youth Offending Team
Case Manager
Writing pre-sentence reports, managing Detention and Training Orders and community
sentences. Mental Health Champion, Multi Agency Protection Panel, Behavioural Family
Therapy Worker, Designed, wrote and delivered the Robbery Programme. As above for
West Birmingham YOT.
Mar 02 – Mar 04
ASA social Care Agency
Residential Social Worker, Pupil Referral unit, Project work in hostels
Sep 01 – Mar 02
Cambridge Project
227 Hagley Road.
Deputy Manager – Residential Home for adults with severe challenging behaviour.
May 01 – Sep 01
GSL
Paris
France
Manager for company providing English language and sports training for young French
students under 18. Sourcing accommodation, interviewing and employing English
teachers, organising travel arrangements, organising recreational activities and
supporting pastoral needs. Budgets, marketing, administration and supervision.
EDUCATION
August 2009 TEFL (Teaching English as a Foreign Language)
Sep 1998 BA Hons Criminal Justice and Policing.
Jan 2004 Certificate in Behavioural Family Therapy Training.