Increasing engagement through visual roadmaps v2
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Agile Manchester 2018 version
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Increasing engagement through visual roadmaps v2
- 1. Increasing engagement through visual roadmaps Clem Pickering @clem_pickering
- 27. @clem_pickering
- 28. @clem_pickering
- 29. What went well ● Something different, made an impact ● Engaging, got people looking and asking ● Genuinely useful for the team ● Really useful for the PO ● Told a story ● Showed where we were ● Showed the dead-ends ● Fun!
- 30. What I learnt ● Time consuming to produce ● Steep learning curve on the graphics ● Static - took some updating ● Lost some meaning over time
- 32. @clem_pickering
- 33. What went well ● Something different, made an impact ● Engaging, got people looking and asking ● Easy to pick up technique - team lead could easily sell it to the team @clem_pickering
- 34. What I learnt ● Harder to get people to engage ● Some scepticism of the format ● Keeping it up to date... ● Dropping the some of the graphics meant it wasn’t as visually interesting @clem_pickering
- 35. Experimenting with the Audience @clem_pickering
- 36. “We’re going to build a wall”
- 37. Step One: Choose a Goldilocks Vision
- 38. Step Two: Work out your steps
- 39. Step Three: Create paths towards the goal
- 40. Step Four: Bring it to life
- 41. 2 mins: In small groups, choose a topic to roadmap 5 mins: Describe and add the vision Where do you want to get to? Not too big, not too small 10 mins: Use the post-its to plot the steps to get there Split into themes if there’s more than one path Small enough to show progress, large enough to be meaningful 10 mins: Bring it to life Colour Drawings Emphasis @clem_pickering
- 42. The Gallery
- 43. Overall Learnings to date Visual = engaging Best when team-owned Adaptable when lo-fi Graphics are fun Not always suitable Apathy for roadmaps Keeping it up to date Graphics are hard
- 44. TL;DR Create a big visual roadmap and put it on the wall Make it interesting and engaging and use it to show where you’ve come from and guide where you’re heading
Notas del editor
- Introduce myself I work for a software delivery consultancy called Infinity Works, offices in Leeds, London and Manchester Hybrid session for you today, starts with a talk to explain a technique I’ve been using over the last couple of years, and then a hands-on workshop to get everyone to try it
- A story: Driving to Cairnryan Destination Belfast Anyone know to get there?
- High level route plan = A65, M6, A75 No longer need a roadmap for this, at least not in a physical sense, or electronic sense An analogy for a software project - this is not a fixed map, it simply guides
- Overtime, long term trend changes Road layouts Tebay Services Dog ownership Age of kids
- Less planned for, there are reactionary changes Snow Devil’s Porridge Museum Birthday lunch Roadworks etc
- So where did the analogy come from? Started with the Roman Pichler CSPO course Talked about roadmaps using the road trip analogy. Talked about guiding but adapting and making decisions
- So what led me to think about creating a visual roadmap? Before we come onto that I thought I’d cover some background as to the types of roadmaps I’ve encountered
- In the context of complex software projects, MS Project is the work of the devil False precision Insane dependencies Rigid, inflexible Suggests certainty in a way that stakeholders jump on immediately
- Practical, useful, tactile Flexible But not that engaging
- All of these are very time based, the first one very much so, the second one still often clearly tied to a month precision
- Attempts to remove the focus on time - to a degree Useful questions Goal-driven Metrics
- No roadmap, nothing A real possibility of drifting No purpose, no goal A treadmill of development
- Visual thinking Mental models Diversity of approach, and the opportunity to build a shared understanding
- Nodes represent parts of the whole, mental objects or containers that describe who, what where and when. Links represent connections between nodes and can illustrate relationships, flows of information or material. Together, nodes and links create systems models.
- The importance of having a vision, knowing where you’re going, trying to get to Missing from most roadmaps
- Lead people to take steps from where they are towards a goal or vision. Logically break this down into manageable steps
- Grab people’s attention Convey lots of information Succinct summary
- Tell a story of where you’ve come from Key decisions, achievements, milestones
- The hope was to achieve a roadmap that was:
- Linked to the draw toast stuff Allows people to plot out what needs to be done, unhindered by too much structure
- Human beings are visual creatures. The human brain processes images 60,000 times faster than text 90 percent of information transmitted to the brain is visual Roadmaps should not contain too much information to the detriment of the key message Signal vs noise
- Make people stop, pay attention No one stops to look at a gantt chart
- Project to implement continuous delivery capability and better monitoring I was acting as development manager for the client, and PO for this project
- Started by post-iting key steps in different themes
- Three themes of work Hand-drawn icons for (most) key steps Visual symbols added for targets, milestones Indicators for progress Dead-ends plotted Time loosely running left to right
- Markers to show where we were and where we’re hoping to get to
- Engaging - Head of Delivery talking CEO through it Other parts of the business having a look Different - shock factor Genuinely useful for the team Told a story Useful for the PO (me!) Showed where we were Plotted dead-ends Fun, broke down divides
- Time consuming - steep learning curve on the graphics Static - needed some updating. See time consuming Lost some meaning over time
- Platform team roadmap
- Similar technique, added vision step, started with nirvana, then used post-its to plot the steps Whole team involved
- Different Engaging Easy to pick up technique - team leader could sell it easily to the team Team seemed to grasp and like the concept
- Harder to get people to engage Some scepticism of the format, much quicker loss of interest Dropping the graphics meant it wasn’t as visually interesting, though easier to update Keeping it up to date...
- But first a final analogy, to explain how to do it step by step…
- Not that kind of wall Hadrian’s wall, AD 122
- Goldilocks vision: Not too big (and vague and woolly) “Intact the Roman Empire” Not too small (and uninspiring) “Construction section one out of stones between milecastles one and two” Just right (sets clear direction, but tangible and within stretching distance) “Build a wall across the country to protect the Romans from the Barbarians”
- Small enough to show progress, large enough to be meaningful Too big – ”Build wall” Too small – “Lay brick 3,667”, “Shovel dirt” About right – “Dig ditch along length”, “Mark sites of forts each mile”, “Construct Fort 1”, ”Build section 1” etc Would it make sense to a senior stakeholder looking at it?
- Group into themes if needed, create the path Walls Forts Stone cutting Route finding
- Think about how you can add graphics, images, colour, logos, icons to make it stand out
- Practical exercise Vote at the end
- Team-owned Visual = engaging Graphics are fun Not corporate enough - scruffy, unusual Apathy Keeping it up to date Graphics are hard
- Create a big visual roadmap and put it on the wall. Make it interesting and engaging and use it to show where you’ve come from and guide where you’re heading