Usurp loyalty share from competitors by rewarding your early adopters, making improvements through customer feedback, and remaining true to the core pillars that fueled your initial successes.

1. HOW YOUR
BRAND CAN
EFFECTIVELY
GAIN LOYALTY

2. Myth #1: you need to acquire as many
customers as possible to truly make it.

3. Truth: generating and retaining customer
loyalty is not an all or nothing endeavor.

4. You do not need every customer to
achieve a high level of success.

5. Seizing customer loyalty is about
winning who you can.

6. Focus on
customers who
adopt early.

7. Furthermore, work to understand
why your first customers became
your first customers.

8. What did they see in your brand?

9. Ask for their insights, and revise your
messaging to target the right segments.

10. When you target the appropriate
demographics, you will notice a positive
shift in customer loyalty and retention.

11. But do not
just take
their
opinions
and run.

12. Thank them
with a
personal,
hand-written
note.

13. Or send them a thoughtful, relevant gift.

14. Customers that perceive meaningful
brand engagements will do wonders
for your brand.

15. Myth #2: your product is the offering.

16. Truth: your product is just
part of the offering.

17. If you treat
your first
customers
right…

18. they will
perceive your
brand in a
positive light,
regardless of
the product’s
quality.

19. they are more likely to be patient
with your iterations.
If the customers took a chance on
your brand to begin with,

20. keep them up to speed regarding
product updates and brand messaging.
Do not take their patience for granted;

21. The other piece of the offering
arises from…

22. word-of-mouth recommendations,
referrals, and testimonials.

23. When you
convert you first
customers into
patrons of the
brand…

24. they will naturally
sell for you.

25. Since we are highly influenced by our
friends…

26. we often take their advice without
thinking twice.

27. The referral process assumes a
cyclical form, and soon
a brand builds a loyal contingency from
its original customers.

28. So what happens when your brand
starts to grow a sizeable customer base?

29. Nothing!

30. You should continue to do
what got you there,
to the best possible extent, of course.

31. Far too often, companies become
content with their respective brands.

32. Complacency is a death sentence in
the competitive markets.

33. While satisfied companies
ride the wave,
newcomers work tirelessly to
usurp loyalty share.

34. It does not matter if these complacent
companies are Apple or Google.

35. They will eventually lose the battle.

36. Just remember, customers may leave a
brand as quickly as they joined.

37. Most industries are incredibly
competitive,
with countless competitors worthy of
someone’s business.

38. So to stay on
top….

39. you must prioritize customer
experience and engagement.

40. This may seem like a scary process.

41. After all, maintaining loyalty share is a
marathon, not a sprint.

42. Yet loyal customers understand that
there may be bumps in the road.

43. If you make the effort to do things the
right way…

44. they will stick
with you for
the ride!

45. Learn more by
downloading
the “25 Must
HavesTo
Supercharge
Your Customer
Experience”, at
clutch.com/25
Must HavesTo Supercharge
Your Customer Experience
25

46. If you’re a B2C marketer ready to take
your customer experience to the next
level please contact us on the next page.