Digital banking is on the rise, and the role of the branch is evolving. View how with highlights from the 2019 Future Branches Consumer Study.

2. As banking becomes increasingly digital, banks and credit unions
have begun asking themselves, “Do we still need branches?”
The truth is that while some view visiting a physical branch as an
inconvenience in the digital age, it remains that many others
believe that they add essential value to their financial experience.
The relationship that people have surrounding their personal
wealth and day-to-day banking is far more intimate than that of
any other brand relationship within the life of an individual,
approaching that of a doctor-patient relationship.

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