Check out this eBook to get an interactive and visual cross-section of interesting customer service facts while taking a fun tour of the CodeBaby Content Hub.

1. Wish You Were Here!

2. To My Customer
123 Self-Service St.
Anytime, Anywhere
“Today’s customers want faster, more
convenient and more helpful
information and solutions. VAs can
meet that demand...”
-HP Viewpoint Paper
Kate on the Value of
Intelligent Virtual
Assistants

3. To My Customer
123 Self-Service St.
Anytime, Anywhere
“Customers are like teeth. Ignore them
and they’ll go away.”
-Jerry “G” Flanagan
Your Website, Me, and
Customer Engagement
Makes Three
Read the blog at hub.codebaby.com

4. To My Customer
123 Self-Service St.
Anytime, Anywhere
“70% of customers say...I expect
companies to try harder to provide me
with superior online customer
service.”-Forrester, North American
Technographics Customer Experience Online
Survey
4 Ways Intelligent
Virtual Assistants
Improve Self-Service...
Click here to get the eBook.

5. To My Customer
123 Self-Service St.
Anytime, Anywhere
“Ask your customers to be part of the
solution, and don’t view them as part
of the problem.”-Alan Weiss
Insignia - Customer
Support

6. To My Customer
123 Self-Service St.
Anytime, Anywhere
“Your website isn’t the center of your
universe. Your Facebook page isn’t the
center of your universe. Your mobile
app isn’t the center of your universe.
The customer is the center of your
universe.”-Bruce Ernst
A Little Customer
Empathy Goes a
Long Way
Click here to read the blog.

7. To My Customer
123 Self-Service St.
Anytime, Anywhere
“We found that a staggering 57% of
inbound calls come from customers
who first attempted to resolve their
issue on the company’s website.”
-Harvard Business Review
10 Facts about
CodeBaby Intelligent
Virtual Assistants...
Click here to get the eBook.

8. To My Customer
123 Self-Service St.
Anytime, Anywhere
“The doctor of the future will give no
medicine but will interest his patients
in the care of the human frame, in diet
and in the cause and prevention of
disease.”
-Thomas Edison
Insyte 2.0 Interactive
Personal Healthcare
Dashboard

9. To My Customer
123 Self-Service St.
Anytime, Anywhere
“Forget ‘branding’ and ‘positioning’.
Once you understand customer
behavior, everything else falls into
place.”-Thomas G. Stemberg
Patients are Loving
Their Virtual
Physicians and Nurses
Click here to read the blog.

10. To My Customer
123 Self-Service St.
Anytime, Anywhere
Healthcare moves up to 91% in
customer satisfaction and made the
biggest gains across top industries.
-ZenDesk Benchmark 2013
CodeBaby Healthcare
Solutions Data Sheet
Click here to get the data sheet.

11. To My Customer
123 Self-Service St.
Anytime, Anywhere
“By 2020, customer experience will
overtake price and product as the key
brand differentiator.”-Customers 2020
Report
My M&Ms MLB
Product Selection

12. To My Customer
123 Self-Service St.
Anytime, Anywhere
“70% of buying experiences are based
on how the customer feels they are
being treated.”-McKinsey
Happy Customers Fuel
Thriving Companies
Click here to read the blog.

13. To My Customer
123 Self-Service St.
Anytime, Anywhere
“Your best customers leave quite an
impression. Do the same, and they
won’t leave at all.”-SAP Ad
CodeBaby Customer
Engagement Solutions
Click here to get the data sheet.

14. To My Customer
123 Self-Service St.
Anytime, Anywhere
“Almost 9 out of 10 U.S. consumers say
they would pay more to ensure a
superior customer experience.”-
Customer Experience Impact Report, Harris
Interactive, RightNow
Guardian Anytime
Platform Employer
Intro

15. To My Customer
123 Self-Service St.
Anytime, Anywhere
“People want this level of engagement
from the companies with which they
do business...You have to be no less
than a customer concierge...”
-Gary Vaynerchuk
All Enrollees Are Not
Created Equal: The
benefits enrollment
challenge
Click here to read the blog.

16. To My Customer
123 Self-Service St.
Anytime, Anywhere
“The more you engage with customers,
the clearer things become and the
easier it is to determine what you
should be doing.”-John Russell
10 Best Practices for
Improving Consumer
Choice...
Click here to get the eBook.

17. To My Customer
123 Self-Service St.
Anytime, Anywhere
“Les patients ne se soucient pas
combien vous savez jusqu’`a ce qu’ils
sachent combient vous vous
inqui´tez.”-Anonyme (Patients don’t care how
much you know until they know how much you care.)
Intervent - Health Risk
Assessment in French

18. To My Customer
123 Self-Service St.
Anytime, Anywhere
“I want care to be easily accessible for
my patients, using IT in one of it’s
strongest areas: tools for easy
communication”-Rob Lamberts, MD
Virtual Health
Assistants Fill Demand
for Patients Wanting
Online Interactivity
Click here to read the blog.

19. To My Customer
123 Self-Service St.
Anytime, Anywhere
“The job of digital health is to add to
the conversation individuals have with
their trusted health care provider.”
-Joe Flower at the Digital Health Summer
Summit
3 Ways to Improve
Patient Experience
Using VHAs
Click here to get the eBook.

20. To My Customer
123 Self-Service St.
Anytime, Anywhere
“La reducción de su tasa de deflexión
de clientes en un 5% puede aumentar
la rentabilidad de un 25 a un 125%.”-
Emmet Murphy y Mark Murphy (Reducing your
customer deflection rate by 5% can increase your
profitability by 25 to 125%.)
Reno Police
Department Site
Navigation in Spanish

21. To My Customer
123 Self-Service St.
Anytime, Anywhere
“90% of consumers will always check a
website before emailing or calling a
company and 45% of those will
abandon their online purchase if they
can’t find an answer...”-Synthetix, Forrester
Customers Want
Self-Service
Click here to read the blog.

22. To My Customer
123 Self-Service St.
Anytime, Anywhere
“In the world of internet customer
service, it’s important to remember
your competitor is only one mouse
click away.”-Doug Warner
Digitizing Customer
Care While Optimizing
Call Center Workload
Click here to get the Infosys white paper.

23. Contact us at info@codebaby.com to get in touch or
visit us at codebaby.com.
Come Again Soon!
CodeBaby Corporation is a global customer engagement technology company
founded in 2001 by two Canadian physicians turned gaming entrepreneurs (former
CEOs of Bioware and executives of Electronic Arts). Leveraging emotional
engagement and gaming expertise, CodeBaby’s solutions drive engagement and
retention for Fortune 500 customers within healthcare, financial services, banking,
and eCommerce. Follow us @CodeBaby.
Written and Designed by Audrey Dalton, Director of Content Marketing