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MAKING NEW-BUSINESS BESPOKE
Small changes, big difference
Robin Bonn
robin.bonn@codefinery.com
+44 (0)7989 330 449

codefinery.com
What do you
love about
new-business?
…and what
annoys you
the most?
Why is new-business
so bloody hard?
25,000
10,000
10%
Source: IPA
@robonn #newbiz
UK agencies
85%
advertising agencies
of whom
Earn of the money
Average Creative charge-out
rate has reduced by 11% 

in 14 yrs
Source: MAA
@robonn #newbiz
“Ultimately, through the spam, we
build a mental picture of companies
we wouldn’t work with rather than
ones we would - and that can’t be
great for anyone’s business”
@robonn #newbiz
“Agencies are driven by their own
outcomes – getting a bigger share of
the business, doing work that’s easier,
more profitable, but less effective, or
winning an award or three”
@robonn #newbiz
So, how can you
make new-business
easier?
What’s
working well?
What do 

you do?
…and what
makes you
unique?
“My biggest frustration with
any agency is when they
say they can do everything. 

It's never going to be true”
@robonn #newbiz
@robonn #newbiz
Clients buy
expertise
Without a value proposition
- what you do for whom -
you won’t standout
@robonn #newbiz
@robonn #newbiz
@robonn #newbiz
@robonn #newbiz
@robonn #newbiz
All about what 

you do
About the value you
create for the client
We help you
sell more
We do
marketing
Aim here
Proposition sweet-spot
5 minutes: 

Your new value
proposition
Being an expert needs proof
- so what’s your agency’s
customer experience?
@robonn #newbiz
By 2017, 89% of marketers
expect customer experience to
be their primary differentiator
@robonn #newbiz
@robonn #newbiz
@robonn #newbiz
What can you do
when you get
back to the office?
Bespoke kills 

‘best practice’
@robonn #newbiz
@robonn #newbiz
Only fix
what’s broken
5 minutes: 

Your biggest
challenge
@robonn #newbiz
9 out of 10
agencies have
no vision
@robonn #newbiz
Narrative Proposition
Point of view
Positioning
@robonn #newbiz
The only point of difference 

is a point of view
@robonn #newbiz
"When you don’t know, you try
desperately to find out.
But the minute you think you
know, the minute you go – oh,
yeah, we’ve been here before, no
sense reinventing the wheel – you
stop learning, stop questioning,
and start believing in your own
wisdom, you’re dead.
You’re not stupid anymore, you 

are f*****g dead"
@robonn #newbiz
@robonn #newbiz
Source: Tim Williams
5 minutes: 

How are you demonstrating
how you’re different?
Why is it so hard to
find the right new-
business person?
@robonn #newbiz
(secret: they’re not superheroes)
@robonn #newbiz
@robonn #newbiz
@robonn #newbiz
@robonn #newbiz
@robonn #newbiz
5 minutes: 

What’s your
model?
Let’s recap…
@robonn #newbiz
Actions:
1. New-business is hard
2. Clients buy expertise
3. Define your proposition
4. Your CX is proof
5. Bespoke kills best practice
6. Fix what’s broken
7. Set a vision
8. Have a PoV
9. Think about touch-points
10.Build the right model
codefinery.com
codefinery.com
GOOD LUCK
Robin Bonn
robin.bonn@codefinery.com
+44 (0)7989 330 449

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Making Newbiz Bespoke - The Network One, May 2017