Conflicts are destructive. They destroy relationships & teams. They are the cause of up to 20% of every companies spendings and result in lost jobs, lost reputations and lost credibility. Everyone most likely has a negative image of being in a conflict. The seemingly easiest way out is to avoid conflict - and end up in a lose-lose situation. In this talk we will look at conflict's triggers and mechanisms to understand how they emerge and how they are resolved. We change perspectives to take a closer look at the positive aspects of conflicts and how to use them to make them work for us.

1. Learn How To Embrace Conflict
Lea Böhm
ROME 24-25 MARCH 2017

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The
Cost of
Conflicts

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How
Conflicts
Evolve

13. Conflict
Emotions
Matter
+
=
+
© allesroger / www.allesroger.io Lea Böhm – @alleslea
+
=

14. Enforce
(+ / -)
Cooperate
(+ / +)
Cut Back
(- / +)
Avoid
(- / -)
Goal Orientation
(enforce one‘s own interests)
Relationship Orientation
(keep harmony)
Compromise
(+ / -) (- / +)
© allesroger / www.allesroger.io Lea Böhm – @alleslea

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Language
&
Perception

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Interpretation
Judgement
Observation



19. © allesroger / www.allesroger.io Lea Böhm – @alleslea
Interpretation
You are an idiot & putting the
team‘s sprint at risk on purpose.
Judgement
That‘s bullshit.
Observation
There are some lines I would do
differently.

20. © allesroger / www.allesroger.io Lea Böhm – @alleslea
What an idiot!

21. © allesroger / www.allesroger.io Lea Böhm – @alleslea
That‘s bullshit.

22. © allesroger / www.allesroger.io Lea Böhm – @alleslea
That‘s bullshit.

23. © allesroger / www.allesroger.io Lea Böhm – @alleslea
You are late.
You are slow.
She gave me the
wrong documents.
The presentation
was awful.
You are looking at
the wrong target
group.
You did that on
purpose.
Why did you
do that?
That was a bad
campaign.
We should be
more creative.

24. © allesroger / www.allesroger.io Lea Böhm – @alleslea
You are late.

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Strategies

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Attacks
Misconception

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Misconception

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Every person acts
out of the desire to
fulfill himself a need.

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Bullshit!

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Respect!

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How To

32. Check The Facts
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33. Question Yourself
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34. Talk To Each Other
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35. Talk About Yourself
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36. Use I-Messages
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37. Be Open
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38. Find Connectors
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39. Change Perspectives
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40. © allesroger / www.allesroger.io Lea Böhm – @alleslea