2. CODY LANDEFELD
DIRECTOR @ Mode Effect
!
UX & WordPress
!
12+ YEARS IN DESIGN/WEB
8+ YEARS IN WORDPRESS
@codyl // codyl.com // #wcmia
3. WHAT IS UX?UX
“User Experience” encompasses all aspects of the end-user’s
interaction with the company, service, or products.
“Usability” is a quality attribute of the UI, covering whether the
system is easy to learn, efficient to use, pleasant, etc. Also
extremely important work in conjunction with “User Experience.”
@codyl // codyl.com // #wcmia
5. Was our experience with services and products
better or worse pre-internet?
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UX OF THE PASTTHE PAST
@codyl // codyl.com // #wcmia
7. @codyl // codyl.com // #wcmia
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UX OF THE PASTTHE PAST
8. Which product or service did you have the best “experience”
with before the internet?
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UX OF THE PASTTHE PAST
@codyl // codyl.com // #wcmia
12. Remember when cell phones were just phones?
UX OF THE PASTTHE PAST
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@codyl // codyl.com // #wcmia
13. UX OF THE PASTTHE PAST
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@codyl // codyl.com // #wcmia
15. Transitioning to the web:
!
“The internet makes things easier
and difficult at the same time.”
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-@codyl // codyl.com // #wcmia
16. UX OF THE PRESENTTHE PRESENT
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17. Focus on usability:
!
Everything is about the user.
The customer experience on every device
needs to be optimal.
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-@codyl // codyl.com // #wcmia
18. UX OF THE PRESENTTHE PRESENT
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-@codyl // codyl.com // #wcmia
19. Everyone has a computer and uses the web.
The web needs to be easier to use.
But it requires strategy and thought to make it usable.
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-@codyl // codyl.com // #wcmia
21. The web is being used on multiple devices
(via smartinsights.com)
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-@codyl // codyl.com // #wcmia
22. Web usage continues to become more segmented
(via smartinsights.com)
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-@codyl // codyl.com // #wcmia
27. “A user should not be kept waiting unnecessarily is
an obvious and humane design principle. It is also
humane not to hurry a user; the more general
principle is: Users should set the pace of an
interaction.”
!
-JEFF RASKIN
@codyl // codyl.com // #wcmia
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