Colby Parrott Persell

Portland, Oregon Area United States

Advisory Board Member

Technology / Software / Internet

I joined SurveyMonkey in April of 2006 as the 7th employee in the US (my claim to fame is being our first female monkey!). During my time here, I've worked in various roles from managing our knowledge team and strategies in our Portland office to now heading our multinational customer operations team in Dublin. When I am not here at the office, you can find me in the great outdoors on a hike or volunteering in an archaeology project. Specialties: - Scaling Customer Operations - Building and Managing Teams - Help Center and Content Strategies - International Help Sites and Multinational/Multilingual Support Teams - Hiring and On-boarding - Creating How to Guides, FAQs, etc. - Archaeol...