How did the Comarch Cloud transition make Nicols' business better. How did Comarch's solution enhance the manufacturer's business by eliminating errors and risks regarding IT technology?

1. COMARCH CLOUD - AN OPTIMAL
ENVIRONMENT FOR NICOLS' BUSINESS
Client Case Study: Nicols
Fabrice DENOUAL, Group IT Manager (Nicols)
Ryszard KLUZA, ICT Business Unit Director (Comarch)

2. 1. About Nicols
2. The inevitability of changes in Nicols Data Center – context by 2012
3. Nicols needs and market research
4. Project description
5. Why Comarch was selected and what are the advantages
AGENDA

3. 40 years for Radio
NIVELLES
Belgium
700
employees
Nicols Headquarters
Manaufacturing facility
Nicols Poland
Manaufacturing facility
Nicols France
100 M€
Turnover

4. NICOLS PRODUCT PORTFOLIO
Nicols competes in 3 major categories
of Home Care products
Home Cleaning Air CareLavatory Care

5. NICOLS A FAMILY COMPANY
Nicols values
Integrity, Respect, Passion for winning, and progress
SELLING FOR YEARS TO THE MOST DEMANDING PARTNERS

6. NICOLS PRODUCT PORTFOLIO
SPONGE DREFT
Product of the year 2016
Elected for
 Innovation
 Attractiveness
 Purchasing intention

7. NICOLS PRODUCT PORTFOLIO
WORLD’s FIRST DUO RIM BLOCK
with two different perfumes
An extraordinary fragrance experience

8. NICOLS PRODUCT PORTFOLIO
MULTI SOLID RIM BLOCKS
Our “star” product

9. DIGITAL REVOLUTION – A TRIPLE PHASE PROCESS
Cloud
87%4G

10. OFFER OF SERVICES ALWAYS FASTER

11. DIGITAL REVOLUTION

12. „You will be
assimilated.
Resistance
is futile.

13. COMARCH
DATA CENTER
New Data Center generation 2016
has been operating
since last 9 th November
Why to change?
What was changed?
What are the benefits?

14. NICOLS CONTEXT BY 2012
New corporate strategy with a plant development in Poland.
Decision to move the Headquarter to Nivelles.
After a crisis, need to modernize and develop the IT features.
Stabilize IT Team and focus on Business expectations.
Stabilize IT expenses.

15. NEW DATA CENTER –
REASON TO
CHANGE
 Nicols Data Center was
10 years old
 Slow
 Limited and not adapted to
new technologies
 To low security level
 Not supported by Microsoft
 Expensive, need more and
more Helpdesk

16. DECISION: TO OUTSOURCE THE DATA CENTER

17. WHAT IMAGE OF POLAND I USED TO HAVE

18. WHAT MY NEW REALITY

19. NICOLS NEED
CO-LOCATION
OF EXISTING
NICOLS DEVICES
BACKUP
SERVICES
DRC SERVICES
IN PAAS MODEL
OVER 30
VIRTUAL
SERVERS IN THE
HYBRID CLOUD
PROVIDING
INTERNET
TELECOM
MONITORING
5TB OF DISK
RESOURCES
LICENSES
MODEL

20. Nicols NEED – PARTNER KNOW HOW
FLEXIBLE OFFER
WITH FINANCING
MODEL ADAPTED
CONNECT NICOLS
WITH BEST
PRACTICES
CONNECT NICOLS
WITH
EXPERIENCE
RETURN
COMPANY
EXPERIENCED
WITH SIMILAR
PROJECTS
INDIVIDUAL
APPROACH TO
THE PROJECT
SOLUTION BASED
ON STANDARDS
ROBUST
INTERNATIONAL
ACTIVITIES
SHARING THE
RISK
FAAS
IAAS
PAAS
MONITORING
SERVICES
COLOCATION
BACKUP
SERVICES

21. THE TENDER (REQUEST FOR PROPOSAL)
QUALITY
PRICE
█ Belgacom (Brussels)
█ Easynet (London)
█ T-Mobile
(Warsaw)
█ Comarch (Krakow)
█ RealDolmen (Zaventem)
█ Deutsche Telecom (Berlin)
█ Attende
(Warsaw)

22. NICOLS TRAJECTORY
move DR Nav 2009 AX7
2013
DC Hybrid
FAAS/IAAS
2015
DRC
PAAS
2016
DC Hybrid
IAAS/PAAS
2017
DC
PAAS
A progressive way to go from Capex to Opex. (After Capex amortizement).

23. BENEFIT FOR NICOLS
COST SAVING
TEAM STABILITY
SAME FOR 3
YEARS
SMOOTH CHANGE
FROM CAPEX TO
OPEX
FLEXIBLE
APPROACH TO
PROJECT
DEVELOPMENT
HIGH
AVAILABILITY
ENFORCED
24/7
SLA : 30 MN-2H
SECURITY
IMPROVEMENT
ISAE 3402
IT RESOURCES
ON DEMAND
IMPROVE
EFFICIENCY OF IT
TEAM

24. BENEFITS –
COMARCH
PERSPECTIVE
 Homogenous: same software
for all people
 High level of security
 Standardized: same devices
 Real Time monitoring
 Faster: login, applications,
Navision, PPM, …
 Adapted to new technologies
(Skype, Video, …)

25. NICOLS – DATA CENTER IMPLEMENTATION

26. NICOLS – DATA CENTER IMPLEMENTATION
 Local Resources – Global
Services
 Global Competence
Center
 Global Security
and Monitoring

27. COMARCH
DATA CENTER
SERVICES
Application
DB Management
OS Management
Monitoring
Storage
Backup
HW/SW platform
Virtualisation
Network & Security

28. HIGH LEVEL DESIGN

29. COMARCH ADVANTAGES
 ISAE 3402 certified. Highest level of security.
 Stability: Same Comarch team from RFP until now.
 Wojciech: Key account Manager
 Lukasz: Solution Architect
 Pawel: Project Leader - daily contact
 Wadim: Technician - daily contact
 4 years after the begining of our collaboration, this is the same team in charge to
deliver the services.
 Always focus to provide Nicols a good level of service.
 Helpdesk SLA : 30 minutes for Urgent request – 2h generaly to answer.

30. COMARCH PROJECT MANAGEMENT
3 years of experience
PROJECT 1 - 2013 : Move Nicols on premise Data Center to Comarch Data Center Krakow
 3 months between start and Go Live.
 16 hours to do the « Go Live » move
 ZERO Incident
PROJECT 2 – 2014 : Move DRP from RealDolmen to Comarch DC Warsaw
 2 months between start and Go Live
 7 Hours to do the « Go Live » move
 ZERO incident
PROJECT 3 : 2015 : Data Center modernization
 Migration of 20 servers, 55 applications to Windows 2012, 18 databases to SQL 2012
 Terminal server masterization with SCCM 2012
 ERP migration of Nav 2009 to SQL 2012
 User profile, systems configuration by GPO
 Go live « Big bang », 350 users.
 Smooth migration : 28 small incidents, no break.

31. WHILE COMARCH IS A KEY PARTNER FOR NICOLS
 Competence & Technical Skills : Keep the knowledge
 Project management : Planning, Meetings, Minutes.
 We talk the same language: Change management ITIL V3. Acceptance, Pilot &
Production process.
 Weekly contact with Reactive Support.
 Are engaged and focus on results.
 Internal organization with same level of maturity as with expertized Belgium
company on same sector.
 Cost

32. QUESTIONS?
Contact us
Fabrice Denoual Ryszard Kluza
Group IT Manager ICT Business Unit Director
+32 67 87 50 60 | +33 680 460 789 +48 12 684 86 13 | +48 608 646 402

33. THANK YOU
facebook.com/ComarchITinfrastructure twitter.com/ICTcomarch youtube.com/comarchTrade