Amy Van Looy, Looking for a Fit for Purpose. Business Process Maturity Models from a User's Perspective

1. Looking for a fit for purpose?
BPMM Smart-Selector!
Business process maturity models (BPMMs)
from a user’s perspective.
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2. Business process maturity
•Measure to indicate how excellent BPs can perform
•Collection of capabilities
•Sequence of levels
•Example: OMG-BPMM (2008)
Level 5 - Innovating • Continuously improving practices
Level 4 - Predictable • Quantitatively managed practices
Level 3 - Standardised • Standardised end-to-end practices
Level 2 - Managed • Repeatable practices within the work unit
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Level 1 - Initial • Ad hoc practices

3. Problem statement
• Many BPMMs exist (N=69, Q2 2010)
• But, literature limited to design perspective
 creating a design theory
 designing BPMMs accordingly
What about a user’s perspective?
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4. Research question
Which criteria help organisations choose a BPMM?
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5. Methodology
• Content analysis (N=69 BPMMs)
• Delphi study (N=22 experts; 5 rounds)
=> List of 14 decision criteria
• Analytical Hierarchy Process
=> Weighed criteria & evaluation scores
• Decision table design
• Case studies
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6. 1) Assessment availability: questions publicly known or only for assessors?
2) Data collection: objective (document review) or subjective (e.g. interview)?
3) Assessment duration: day, week or longer?
4) Nr. of questions: insights versus feasibility and duration?
5) Rating scale: quantitative and/or qualitative data?
6) Respondents: only internal or also external stakeholders?
7) Architecture details: level of guidance (e.g. descriptive or prescriptive)?
8) Architecture type: with capability levels, maturity levels or both?
9) Capabilities: what to assess and improve?
10) Nr. of processes: for (one or more) specific processes or all processes?
11) Type of processes: for generic processes, supply chains, collaborations?
12) Costs: free or charged?
13) Purpose: only raising awareness, or also benchmarking or certification?
14) Validation: with(out) empirical evidence for efficiency and effectiveness?
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7. Assessment criteria
Improvement criteria
Non-design criteria
1) Assessment availability: questions publicly known or only for assessors?
2) Data collection: objective (document review) or subjective (e.g. interview)?
3) Assessment duration: day, week or longer?
4) Nr. of questions: insights versus feasibility and duration?
5) Rating scale: quantitative and/or qualitative data?
6) Respondents: only internal or also external stakeholders?
7) Architecture details: level of guidance (e.g. descriptive or prescriptive)?
8) Architecture type: with capability levels, maturity levels or both?
9) Capabilities: what to assess and improve?
10) Nr. of processes: for (one or more) specific processes or all processes?
11) Type of processes: for generic processes, supply chains, collaborations?
12) Costs: free or charged?
13) Purpose: only raising awareness, or also benchmarking or certification?
14) Validation: with(out) empirical evidence for efficiency and effectiveness?
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8. Assessment criteria
Improvement criteria
Non-design criteria
1) Capabilities: what to assess and improve?
2) Architecture type: with capability levels, maturity levels or both?
3) Architecture details: level of guidance (e.g. descriptive or prescriptive)?
4) Type of processes: for generic processes, supply chains, collaborations?
5) Rating scale: quantitative and/or qualitative data?
6) Data collection: objective (document review) or subjective (e.g. interview)?
7) Purpose: only raising awareness, or also benchmarking or certification?
8) Validation: with(out) empirical evidence for efficiency and effectiveness?
9) Nr. of processes: for (one or more) specific processes or all processes?
10) Assessment duration: day, week or longer?
11) Assessment availability: questions publicly known or only for assessors?
12) Respondents: only internal or also external stakeholders?
13) Nr. of questions: insights versus feasibility and duration?
14) Costs: free or charged?
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9. BPMM
Smart-Selector
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10. BPMM
Smart-Selector
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11. BPMM
Smart-Selector
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12. BPMM
Smart-Selector
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13. Thank you! Questions?
http://www.amyvanlooy.eu
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