Client Directed Care, or CDC, is a support model that allows greater control by the clients over the type and level of service they receive. This exciting and innovative idea will give people more dignity and more say in all aspects of their lives and improve their well being. This presentation focuses on how technology can help in integrating CDC requirements in day to day operations, automate reporting and enable online self service.

1. Copyright: FlowConnect Pty Ltd Technology will play a significant part in ensuring CDC is a success. It will do so by enabling visibility of own plans and budgets for the client, enforcing processes and automating complex reporting. Technology and CDC

4. Copyright: FlowConnect Pty Ltd Copyright: FlowConnect Pty Ltd Three dimensions of CDC model Traditional model Case planning Service controlled Budget planning Decided by provider Service provision Staff or approved providers Full CDC Case planning Client controlled Budget planning Client decides what services to buy Service provision Anyone client may select CDC is underpinned by a continuum of philosophy, orientation, processes

5. Copyright: FlowConnect Pty Ltd Copyright: FlowConnect Pty Ltd The CDC pilot - where are we now? Traditional model Case planning Service controlled Budget planning Budget decided by provider Service provision Staff / approved providers Full CDC Case planning Client controlled Budget planning Client decides what services to buy Service provision Anyone client may select Client with support from case worker Client has a say, plans with case worker Mostly existing providers, some others

9. Copyright: FlowConnect Pty Ltd Third parties, funders Copyright: FlowConnect Pty Ltd Clients Public Portal – information Internal users Collaboration portal Clients Self help, own case visibility, appointments, communication … Suppliers Work on own cases Management Process control, visibility, reporting Case workers Work, reporting Public Information Case managers Coordination, reporting Funders Repots

10. Copyright: FlowConnect Pty Ltd Using technology – client access

11. Copyright: FlowConnect Pty Ltd Copyright: FlowConnect Pty Ltd Using technology – case worker access

12. Copyright: FlowConnect Pty Ltd Copyright: FlowConnect Pty Ltd Budget planning

13. Copyright: FlowConnect Pty Ltd Copyright: FlowConnect Pty Ltd Individual monthly statement

15. Copyright: FlowConnect Pty Ltd Thank you! www.visicase.com

16. Copyright: FlowConnect Pty Ltd Working with simple and specialised cases Client Coordination Start coordination process Start and close child processes for “doing” (system or manual) Objective: Empower the case workers with the flexibility they need to care for the client Start and close many other child processes for “doing” Start a new case Simple case Complex case Client Coordination Client Coordination

17. Copyright: FlowConnect Pty Ltd Client: Maria Spouse Uses GP Contact Case worker Provides service Care facility Client of 360 ° view of the client Works for Works for Case manager Belongs to Contact Liz Case Action Assessment Jenny Wheelchair 123

18. Copyright: FlowConnect Pty Ltd Data capture Object: Client Coordination Object: Service Delivery Common Ground Common data Client profile data Object: Client Object: Resource Resource profile data General contact data Object: Service provider Service data Funding data Case data Business rules, timing Suprocess rules, timing Suprocess data