Advanced telephone selling

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Telesales for Results Presented By Ronald Hughes

What do you want out of this Course? ,[object Object],[object Object],[object Object]

Stretch breaks ,[object Object],[object Object],[object Object],[object Object],[object Object]

Getting to know you ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Chapter 1 The Psychology ,[object Object],[object Object],[object Object]

The Importance of YOU ,[object Object],[object Object],[object Object]

Posturing learning and becoming ,[object Object]

Motive and Motivation ,[object Object],[object Object]

Self actualisation need to feel worthy need to love and to be loved need for belonging and friendship need to feel safe and secure need for food, water, and shelter - physiological needs Maslow’s Hierarchy of needs

Meeting and exceeding the customers expectation

The wow factor Delight = expectation + 1 Chris Daffy

Best Wow Criteria They are instantly noticed & Valued by Customers They are quick & easy to do They cost you little or nothing

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