A third-party RMM/NOC provider is like an MSP for the MSP. MSPs help their customers focus on their core competencies that produce revenue, while third-party providers free MSPs from cost and labor challenges so they can develop more accounts, bring more devices under management, and increase utilization and revenue potential through expanded and advanced service offerings. For more information, download our full eBook: The Definitive Guide to Managed IT Services. http://it4msp.com/defguide

1. 10 MUST-Haves
in an
RMM +
NOC
Provider

2. RMM/NOC Provider Checklist
Intro
A third-party RMM/NOC provider is like an MSP for
the MSP. MSPs help their customers focus on their
core competencies that produce revenue, while
third-party providers free MSPs from cost and labor
challenges so they can develop more accounts,
bring more devices under management, and
increase utilization and revenue potential through
expanded and advanced service offerings.
In short, third-party RMM/NOC providers enable MSPs to grow their business without
growing expenses or adding additional IT staff.
Here are the 10 MUST-haves you should consider while looking for an RMM/NOC
provider….

3. • Insist on a company that owns
both its RMM + NOC services.
• Bounded integration between the
RMM + NOC ensure reliable and
quality service delivery.
RMM/NOC Provider Checklist
1. Integration

4. RMM/NOC Provider Checklist
2. Quality of Service
• Provider should detail its
level of service and
incident response times.
• Any lapses in quality of
service are a reflection of
you, the MSP.

5. • Develop an understanding of the
technical requirements and capabilities a
given partner can provide
RMM/NOC Provider Checklist
3. Types of Services

6. • Make sure your provider can expand
services to meet your future needs.
• Providers that do not
have proper capacity will
experience deteriorations
in service delivery.
RMM/NOC Provider Checklist
4. Scalability

7. RMM/NOC Provider Checklist
5. Operational Cycles
• Partner with a provider that
offers round-the-clock
operations.
• Chances are, however,
you’ll eventually take on
customers that require
24/7 support.

8. RMM/NOC Provider Checklist
6. Flexible Service
Consumption
• A strong NOC will provide an
MSP with up to 80% of the
expertise, support and
resources they require to
operate as a fully-functional
MSP.

9. RMM/NOC Provider Checklist
7. Expertise & Resources
• Today, MSPs must deliver
support for desktops, mobile
devices and printers, as well as
security, backup, and business
applications

10. RMM/NOC Provider Checklist
8. SLA Track Record
• Service Level Agreement
(SLA): the instrument for
establishing and
measuring quality of
service

11. RMM/NOC Provider Checklist
9. Financial Stability &
Viability
• Understand how well the provider is
funded, the background of its investors or
funding sources, and the overall
fiscal health of the company.

12. RMM/NOC Provider Checklist
10. Investment & Expansion
• Carefully consider the
development and growth
plans of a potential
partner.
• “How will the NOC keep
pace with new
technologies that can
optimize my existing
services?”

13. The Definitive Guide to Managed IT
Services
Ultimately, a third-party collaboration is about time-to-value. When
partnering with an RMM/NOC provider, MSPs are free from having to
develop and maintain their own infrastructure and applications. While
technology remains the MSP’s core focus, the third-party provider enables
them to concentrate on strategic operations and objectives, enabling service
providers to achieve even faster and greater levels of profitability and
relevancy.
This chapter is part of a larger
eBook, The Definitive Guide to
Managed IT Services.
To download the full eBook, click here.