How to use a mobile in sales.

1. APPARIO NEWSLETTER - KEEP IT SHORT & SIMPLE!
APRIL 2013
By Lars Culmann - the sales & advisory specialist
Mobile phones in sales - attention!
Don’t do it - believe me, some “professionals” do
this!
ABOUT US We never use phones to talk to people who are easy to meet and
nearby - personal contact is always priority.
THAT’S US It’s not professional to interrupt (busy) people. We use phones to
appario Pte - Ltd - corporate leave a message for people who are busy.
trainers with a strong focus
on client-centric sales &
We don’t use phones to communicate with people who are
advisory training
in the same room – don’t communicate via your mobile
during a presentation.
CORE COMPETENCES
Sales & Advisory Training,
Presentation Skills, Social We don’t take or make calls when we are talking to somebody –
Media - more than twenty not polite at all (we don’t interrupt, we don’t make
years of experience unrelated phone calls).
Do it! - five simple rules
LOCATION &
CONTACT
Singapore - we offer all 1. During an appointment: At the very beginning of your
training globally in both conversation, without breaking eye-contact, turn off your mobile
English & German – your partner has priority over anyone – impress!
Tel.: +65 9772 1044 2. Leave a message even when you know your partner is available
– tell him that you don’t want to disturb him during his busy day!
lars.culmann@appario.net
3. Don’t focus on the display – keep eye-contact!
OUR MISSION 4. Only call if you have an important message!
“We believe in strong
customer focus in
5. When you write a text message, be polite and use complete
combination with a
sentences!
structured step-by-step
approach” - everybody can
become a sales-professional!
Cheers,
Lars Culmann - the sales & advisory specialist
APPARIO PTE LTD 2013 www.appario.net / www.facebook.com/appario