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Healthcare
The missing pillar:
Embrace healthcare in your holistic practice.
01
© 2021 Caribou Health Technologies, Inc. All rights reserved. For home office and advisor use only.
Executive Summary
Healthcare planning represents an untapped opportunity for financial advisors to expand
their offerings and build deeper, higher value client relationships in today’s evolving market.
There are 4 key factors that make healthcare the biggest concern for many Americans. Holistic financial
advisors can proactively address these factors to provide needed client support, while also growing their
practice through lifelong relationships that span generations.
Planning that addresses healthcare and its costs represents a differentiated offering. It is also a recurring
topic that clients are guaranteed to engage with as they transition through life. Many individuals feel
unprepared or overwhelmed when it comes to planning for future healthcare costs, especially as the cost
of healthcare is rising unpredictably. The good news for advisors is that many costs are unnecessary and
can be avoided by proactively planning for healthcare events. For many advisors, this starts with ensuring
that a client is enrolled in the right health insurance plan, which involves a highly client-specific analysis
which many advisors are addressing by referring clients to outside insurance brokers. However, addressing
health insurance or Medicare as a standalone solution will not fully alleviate client concerns. It’s just a first
step. It’s also important advisors understand the burden of stress and disease on individuals and their
families, especially as people are living longer, with more disease and stress in their lives. Advisors can
humanize their practice by connecting with clients and their families on a deeper level to understand the
struggles they may face navigating a complex healthcare system. This drives more meaningful
client/advisor relationships and opens up the opportunity for clients to engage in conversations where they
express.
Having the tools to engage in healthcare-related discussions represents a real differentiator for advisors.
While the complexity and the highly situation-specific nature of incorporating healthcare advisory into a
traditional financial practice may seem daunting at the outset, the right partner can actually make the
process quite easy.
02
Be proactive with healthcare.
Now’s the time. Let’s take a deeper look at
emerging healthcare trends and how advisors
can best to address these trends to alleviate
client concerns. We’ll use specific examples to
illustrate the impact to clients and offer up
actionable steps advisors can take today to
successfully incorporate healthcare planning
into their service portfolio.
03
"Healthcare is the biggest
financial concern for
Americans."
- Gallup, Bankrate, John Hancock, The Hill, CBS News, Kaiser Family
Foundation, Pew Research Center, CNBC, and more.
04
Healthcare costs can have a
profound impact on
someone's retirement goals.
These concerns have accelerated in recent years
and over the course of the pandemic. As such,
healthcare is becoming a more critical
consideration in the financial planning process.
05
Four major factors driving
concerns about healthcare
Choosing the “right” health
insurance can be
bewildering.
Healthcare costs are rising in
an unpredictable way.
The healthcare system is
becoming more complex.
With higher life expectancy
comes more disease and
stress.
2
1
4
3
06
Healthcare costs
are rising in an
unpredictable way
1
07
Healthcare
spending is
projected to grow
at 5.4% annually
In 2020, the
average single
premium
increased 4% and
the average family
premium
increased 4% over
the past year.
A healthy couple
can also expect to
pay an estimated
$295,000 in out-of-
pocket healthcare
expenses in
retirement, a 3.5%
increase over the
2019 figures.
Only 1/3 of
Americans feel
knowledgeable
about how much
they’ll need to
cover healthcare
costs in retirement
Health Affairs
Healthcare costs are rising in an unpredictable way.
08
Healthcare
spending is
projected to grow
at 5.4% annually
In 2020, the
average single
premium
increased 4% and
the average family
premium
increased 4% over
the past year.
A healthy couple
can also expect to
pay an estimated
$295,000 in out-of-
pocket healthcare
expenses in
retirement, a 3.5%
increase over the
2019 figures.
Only 1/3 of
Americans feel
knowledgeable
about how much
they’ll need to
cover healthcare
costs in retirement
Kaiser Family Foundation
Healthcare costs are rising in an unpredictable way.
09
Healthcare
spending is
projected to grow
at 5.4% annually
In 2020, the
average single
premium
increased 4% and
the average family
premium
increased 4% over
the past year.
A healthy couple
can also expect to
pay an estimated
$295,000 in out-of-
pocket healthcare
expenses in
retirement, a 3.5%
increase over the
2019 figures.
Only 1/3 of
Americans feel
knowledgeable
about how much
they’ll need to
cover healthcare
costs in retirement
Fidelity
Healthcare costs are rising in an unpredictable way.
10
Healthcare
spending is
projected to grow
at 5.4% annually
Healthcare costs are rising in an unpredictable way.
In 2020, the
average single
premium
increased 4% and
the average family
premium
increased 4% over
the past year.
A healthy couple
can also expect to
pay an estimated
$295,000 in out-of-
pocket healthcare
expenses in
retirement, a 3.5%
increase over the
2019 figures.
Only 1/3 of
Americans feel
knowledgeable
about how much
they’ll need to
cover healthcare
costs in retirement
Nationwide 11
Actions to Consider
Use the unpredictability of healthcare costs as an opportunity to
start talking about healthcare planning in your practice.
Educate your clients on the barriers that increase healthcare
costs in one’s life.
Build specific healthcare cost estimates personalized to your
individual client preferences and needs.
12
Finding the ‘right’
health Insurance
policy can be
bewildering
2
13
9% of people
understand the
four basic health
insurance terms:
premium,
deductible, out-of-
pocket maximum
and co-insurance.
Finding the ‘right’ health insurance policy can be bewildering.
More than 2 in 5
working adults are
inadequately
insured.
3 million
Americans were
enrolled in junk
health insurance
plans in 2019, up
27% from the year
prior.
United Health 14
9% of people
understand the
four basic health
insurance terms:
premium,
deductible, out-of-
pocket maximum
and co-insurance.
More than 2 in 5
working adults are
inadequately
insured.
3 million
Americans were
enrolled in junk
health insurance
plans in 2019, up
27% from the year
prior.
The Commonwealth Fund
Finding the ‘right’ health insurance policy can be bewildering.
15
9% of people
understand the
four basic health
insurance terms:
premium,
deductible, out-of-
pocket maximum
and co-insurance.
More than 2 in 5
working adults are
inadequately
insured.
3 million
Americans were
enrolled in junk
health insurance
plans in 2019, up
27% from the year
prior.
E&C Committee
Finding the ‘right’ health insurance policy can be bewildering.
16
Actions to Consider
Understand your clients’ healthcare needs and preferences when
selecting an insurance policy.
Encourage cost share through health insurance plans, as you do
for life or LTC insurance, and include all generations of the family.
Support life transitions, from new jobs to retiring - at times, pre-
Medicare! - with credible, unbiased options for health insurance
enrollment that do not present competitive risks.
As healthcare needs change rapidly, consider annual coverage
reviews to ensure clients’ plans are still the right fit.
17
With higher life
expectancy comes
more disease and
stress
3
18
6/10 Adults in the
US are living with
a chronic disease,
while 4/10 have
two or more.
With higher life expectancy comes more disease and stress.
1/5 Americans are
providing care to
family members.
Caregiving
families’ incomes
are more than 15%
lower than non-
caregiving
families.
3 in 4 Americans
say financial
concerns add
stress to their
lives, leading to
higher risk for
disease, lost
productivity at
work and
absenteeism.
CDC 19
6/10 Adults in the
US are living with
a chronic disease,
while 4/10 have
two or more.
1/5 Americans are
providing care to
family members.
Caregiving
families’ incomes
are more than 15%
lower than non-
caregiving
families.
3 in 4 Americans
say financial
concerns add
stress to their
lives, leading to
higher risk for
disease, lost
productivity at
work and
absenteeism.
AARP, U.S. Department of Commerce
With higher life expectancy comes more disease and stress.
20
6/10 Adults in the
US are living with
a chronic disease,
while 4/10 have
two or more.
1/5 Americans are
providing care to
family members.
Caregiving
families’ incomes
are more than 15%
lower than non-
caregiving
families.
3 in 4 Americans
say financial
concerns add
stress to their
lives, leading to
higher risk for
disease, lost
productivity at
work and
absenteeism.
John Hancock
With higher life expectancy comes more disease and stress.
21
Actions to Consider
Understand the burden of stress and disease on individuals and
their families, in addition to supporting health insurance and
Medicare planning.
Open the conversation about healthcare through the right
questions to reveal hidden barriers that impact expenses as
people live longer.
Incorporate the entire family when discussing healthcare needs,
as there are multiple levels of needs (children, spouse, siblings,
parents).
22
The healthcare
system is becoming
more complex.
4
23
1 in 2 people
struggle to
navigate
healthcare on their
own, triggering
more costly care
that is avoidable.
30% of Americans
have trouble
understanding
and acting on
health
information, and
communicating
with their
healthcare
providers.
>20% of overall
medical care is not
needed, including
tests,
prescriptions, and
procedures.
~ 80% of all
medical bills
contain billing
errors.
Harvard Business Review
The healthcare system is becoming more complex.
24
1 in 2 people
struggle to
navigate
healthcare on their
own, triggering
more costly care
that is avoidable.
30% of Americans
have trouble
understanding
and acting on
health
information, and
communicating
with their
healthcare
providers.
>20% of overall
medical care is not
needed, including
tests,
prescriptions, and
procedures.
~ 80% of all
medical bills
contain billing
errors.
AMA Journal of Ethics
The healthcare system is becoming more complex.
25
1 in 2 people
struggle to
navigate
healthcare on their
own, triggering
more costly care
that is avoidable.
The healthcare system is becoming more complex.
30% of Americans
have trouble
understanding
and acting on
health
information, and
communicating
with their
healthcare
providers.
>20% of overall
medical care is not
needed, including
tests,
prescriptions, and
procedures.
~ 80% of all
medical bills
contain billing
errors.
Plos One Journal 26
1 in 2 people
struggle to
navigate
healthcare on their
own, triggering
more costly care
that is avoidable.
30% of Americans
have trouble
understanding
and acting on
health
information, and
communicating
with their
healthcare
providers.
>20% of overall
medical care is not
needed, including
tests,
prescriptions, and
procedures.
~ 80% of all
medical bills
contain billing
errors.
Healthline
The healthcare system is becoming more complex.
27
Actions to Consider
Think about how you can play a role in helping your clients
navigate the healthcare system with ease.
Stay on top of your clients health concerns, ensuring they have a
strong relationship with their medical providers.
Point to trusted sources of information to assist clients in
understanding their condition and/or making better healthcare
decisions.
28
Most concerns (including costs) can be
avoided when people are well-
informed, educated about their
condition, and involved in their
healthcare decisions.
Harvard
29
Deeper, higher value client relationships occur
when financial advisors go beyond investment
advice to offer advice on all aspects of clients’
financial lives.
Developing and maintaining the expertise in-
house is time consuming and expensive.
However, referring clients to outside insurance
brokers is fraught with competitive risks.
There are technology solutions that make it
easy from financial advisors to easily
incorporate healthcare planning into their
practice.
30
The evolution of financial
advisory
30
Today’s clients are looking for...
Personalized,
holistic advice
that spans the
full scope of
their finances.
Meaningful
conversations
about their
health.
Support and
advice as they
navigate the
healthcare
system and
experience life
transitions.
Peace of mind
in knowing
savings won’t
be depleted by
healthcare
costs.
31
Healthcare planning is an
opportunity to differentiate
your practice and deliver
added value to your clients.
32
Incorporating Proactive Healthcare
Planning Into Your Practice
Here are tips and considerations on how to get started with healthcare planning now
that its benefits to your practice and client relationships are evident.
33
Healthcare planning, like financial planning,
is not a one-time event. It’s an annual
process and can be made part of your
clients’ annual financial reviews. Most costs
can be avoided by identifying and
addressing barriers proactively.
Incorporating Proactive Healthcare
Planning Into Your Practice
34
Establish a plan to help clients prepare for
healthcare costs, beyond just health
insurance/Medicare.
Incorporating Proactive Healthcare
Planning Into Your Practice
35
Your clients face transitions in life from
building a family to getting ready to retire
which often results in changes in how they
access healthcare. Identifying and having a
pulse on these transitions offers unparalleled
support to clients and their loved ones.
Incorporating Proactive Healthcare
Planning Into Your Practice
36
Incorporate tools to help initiate meaningful
conversations with your clients surrounding
healthcare. Asking the right questions ahead
of time will help to best financially plan for
your clients’ near and long term goals.
Incorporating Proactive Healthcare
Planning Into Your Practice
37
We see a world where
healthcare doesn't get in
the way of living.
www.caribouwealth.com
1 (877) 836-1766
38

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The Missing Pillar: Healthcare

  • 1. Healthcare The missing pillar: Embrace healthcare in your holistic practice. 01 © 2021 Caribou Health Technologies, Inc. All rights reserved. For home office and advisor use only.
  • 2. Executive Summary Healthcare planning represents an untapped opportunity for financial advisors to expand their offerings and build deeper, higher value client relationships in today’s evolving market. There are 4 key factors that make healthcare the biggest concern for many Americans. Holistic financial advisors can proactively address these factors to provide needed client support, while also growing their practice through lifelong relationships that span generations. Planning that addresses healthcare and its costs represents a differentiated offering. It is also a recurring topic that clients are guaranteed to engage with as they transition through life. Many individuals feel unprepared or overwhelmed when it comes to planning for future healthcare costs, especially as the cost of healthcare is rising unpredictably. The good news for advisors is that many costs are unnecessary and can be avoided by proactively planning for healthcare events. For many advisors, this starts with ensuring that a client is enrolled in the right health insurance plan, which involves a highly client-specific analysis which many advisors are addressing by referring clients to outside insurance brokers. However, addressing health insurance or Medicare as a standalone solution will not fully alleviate client concerns. It’s just a first step. It’s also important advisors understand the burden of stress and disease on individuals and their families, especially as people are living longer, with more disease and stress in their lives. Advisors can humanize their practice by connecting with clients and their families on a deeper level to understand the struggles they may face navigating a complex healthcare system. This drives more meaningful client/advisor relationships and opens up the opportunity for clients to engage in conversations where they express. Having the tools to engage in healthcare-related discussions represents a real differentiator for advisors. While the complexity and the highly situation-specific nature of incorporating healthcare advisory into a traditional financial practice may seem daunting at the outset, the right partner can actually make the process quite easy. 02
  • 3. Be proactive with healthcare. Now’s the time. Let’s take a deeper look at emerging healthcare trends and how advisors can best to address these trends to alleviate client concerns. We’ll use specific examples to illustrate the impact to clients and offer up actionable steps advisors can take today to successfully incorporate healthcare planning into their service portfolio. 03
  • 4. "Healthcare is the biggest financial concern for Americans." - Gallup, Bankrate, John Hancock, The Hill, CBS News, Kaiser Family Foundation, Pew Research Center, CNBC, and more. 04
  • 5. Healthcare costs can have a profound impact on someone's retirement goals. These concerns have accelerated in recent years and over the course of the pandemic. As such, healthcare is becoming a more critical consideration in the financial planning process. 05
  • 6. Four major factors driving concerns about healthcare Choosing the “right” health insurance can be bewildering. Healthcare costs are rising in an unpredictable way. The healthcare system is becoming more complex. With higher life expectancy comes more disease and stress. 2 1 4 3 06
  • 7. Healthcare costs are rising in an unpredictable way 1 07
  • 8. Healthcare spending is projected to grow at 5.4% annually In 2020, the average single premium increased 4% and the average family premium increased 4% over the past year. A healthy couple can also expect to pay an estimated $295,000 in out-of- pocket healthcare expenses in retirement, a 3.5% increase over the 2019 figures. Only 1/3 of Americans feel knowledgeable about how much they’ll need to cover healthcare costs in retirement Health Affairs Healthcare costs are rising in an unpredictable way. 08
  • 9. Healthcare spending is projected to grow at 5.4% annually In 2020, the average single premium increased 4% and the average family premium increased 4% over the past year. A healthy couple can also expect to pay an estimated $295,000 in out-of- pocket healthcare expenses in retirement, a 3.5% increase over the 2019 figures. Only 1/3 of Americans feel knowledgeable about how much they’ll need to cover healthcare costs in retirement Kaiser Family Foundation Healthcare costs are rising in an unpredictable way. 09
  • 10. Healthcare spending is projected to grow at 5.4% annually In 2020, the average single premium increased 4% and the average family premium increased 4% over the past year. A healthy couple can also expect to pay an estimated $295,000 in out-of- pocket healthcare expenses in retirement, a 3.5% increase over the 2019 figures. Only 1/3 of Americans feel knowledgeable about how much they’ll need to cover healthcare costs in retirement Fidelity Healthcare costs are rising in an unpredictable way. 10
  • 11. Healthcare spending is projected to grow at 5.4% annually Healthcare costs are rising in an unpredictable way. In 2020, the average single premium increased 4% and the average family premium increased 4% over the past year. A healthy couple can also expect to pay an estimated $295,000 in out-of- pocket healthcare expenses in retirement, a 3.5% increase over the 2019 figures. Only 1/3 of Americans feel knowledgeable about how much they’ll need to cover healthcare costs in retirement Nationwide 11
  • 12. Actions to Consider Use the unpredictability of healthcare costs as an opportunity to start talking about healthcare planning in your practice. Educate your clients on the barriers that increase healthcare costs in one’s life. Build specific healthcare cost estimates personalized to your individual client preferences and needs. 12
  • 13. Finding the ‘right’ health Insurance policy can be bewildering 2 13
  • 14. 9% of people understand the four basic health insurance terms: premium, deductible, out-of- pocket maximum and co-insurance. Finding the ‘right’ health insurance policy can be bewildering. More than 2 in 5 working adults are inadequately insured. 3 million Americans were enrolled in junk health insurance plans in 2019, up 27% from the year prior. United Health 14
  • 15. 9% of people understand the four basic health insurance terms: premium, deductible, out-of- pocket maximum and co-insurance. More than 2 in 5 working adults are inadequately insured. 3 million Americans were enrolled in junk health insurance plans in 2019, up 27% from the year prior. The Commonwealth Fund Finding the ‘right’ health insurance policy can be bewildering. 15
  • 16. 9% of people understand the four basic health insurance terms: premium, deductible, out-of- pocket maximum and co-insurance. More than 2 in 5 working adults are inadequately insured. 3 million Americans were enrolled in junk health insurance plans in 2019, up 27% from the year prior. E&C Committee Finding the ‘right’ health insurance policy can be bewildering. 16
  • 17. Actions to Consider Understand your clients’ healthcare needs and preferences when selecting an insurance policy. Encourage cost share through health insurance plans, as you do for life or LTC insurance, and include all generations of the family. Support life transitions, from new jobs to retiring - at times, pre- Medicare! - with credible, unbiased options for health insurance enrollment that do not present competitive risks. As healthcare needs change rapidly, consider annual coverage reviews to ensure clients’ plans are still the right fit. 17
  • 18. With higher life expectancy comes more disease and stress 3 18
  • 19. 6/10 Adults in the US are living with a chronic disease, while 4/10 have two or more. With higher life expectancy comes more disease and stress. 1/5 Americans are providing care to family members. Caregiving families’ incomes are more than 15% lower than non- caregiving families. 3 in 4 Americans say financial concerns add stress to their lives, leading to higher risk for disease, lost productivity at work and absenteeism. CDC 19
  • 20. 6/10 Adults in the US are living with a chronic disease, while 4/10 have two or more. 1/5 Americans are providing care to family members. Caregiving families’ incomes are more than 15% lower than non- caregiving families. 3 in 4 Americans say financial concerns add stress to their lives, leading to higher risk for disease, lost productivity at work and absenteeism. AARP, U.S. Department of Commerce With higher life expectancy comes more disease and stress. 20
  • 21. 6/10 Adults in the US are living with a chronic disease, while 4/10 have two or more. 1/5 Americans are providing care to family members. Caregiving families’ incomes are more than 15% lower than non- caregiving families. 3 in 4 Americans say financial concerns add stress to their lives, leading to higher risk for disease, lost productivity at work and absenteeism. John Hancock With higher life expectancy comes more disease and stress. 21
  • 22. Actions to Consider Understand the burden of stress and disease on individuals and their families, in addition to supporting health insurance and Medicare planning. Open the conversation about healthcare through the right questions to reveal hidden barriers that impact expenses as people live longer. Incorporate the entire family when discussing healthcare needs, as there are multiple levels of needs (children, spouse, siblings, parents). 22
  • 23. The healthcare system is becoming more complex. 4 23
  • 24. 1 in 2 people struggle to navigate healthcare on their own, triggering more costly care that is avoidable. 30% of Americans have trouble understanding and acting on health information, and communicating with their healthcare providers. >20% of overall medical care is not needed, including tests, prescriptions, and procedures. ~ 80% of all medical bills contain billing errors. Harvard Business Review The healthcare system is becoming more complex. 24
  • 25. 1 in 2 people struggle to navigate healthcare on their own, triggering more costly care that is avoidable. 30% of Americans have trouble understanding and acting on health information, and communicating with their healthcare providers. >20% of overall medical care is not needed, including tests, prescriptions, and procedures. ~ 80% of all medical bills contain billing errors. AMA Journal of Ethics The healthcare system is becoming more complex. 25
  • 26. 1 in 2 people struggle to navigate healthcare on their own, triggering more costly care that is avoidable. The healthcare system is becoming more complex. 30% of Americans have trouble understanding and acting on health information, and communicating with their healthcare providers. >20% of overall medical care is not needed, including tests, prescriptions, and procedures. ~ 80% of all medical bills contain billing errors. Plos One Journal 26
  • 27. 1 in 2 people struggle to navigate healthcare on their own, triggering more costly care that is avoidable. 30% of Americans have trouble understanding and acting on health information, and communicating with their healthcare providers. >20% of overall medical care is not needed, including tests, prescriptions, and procedures. ~ 80% of all medical bills contain billing errors. Healthline The healthcare system is becoming more complex. 27
  • 28. Actions to Consider Think about how you can play a role in helping your clients navigate the healthcare system with ease. Stay on top of your clients health concerns, ensuring they have a strong relationship with their medical providers. Point to trusted sources of information to assist clients in understanding their condition and/or making better healthcare decisions. 28
  • 29. Most concerns (including costs) can be avoided when people are well- informed, educated about their condition, and involved in their healthcare decisions. Harvard 29
  • 30. Deeper, higher value client relationships occur when financial advisors go beyond investment advice to offer advice on all aspects of clients’ financial lives. Developing and maintaining the expertise in- house is time consuming and expensive. However, referring clients to outside insurance brokers is fraught with competitive risks. There are technology solutions that make it easy from financial advisors to easily incorporate healthcare planning into their practice. 30 The evolution of financial advisory 30
  • 31. Today’s clients are looking for... Personalized, holistic advice that spans the full scope of their finances. Meaningful conversations about their health. Support and advice as they navigate the healthcare system and experience life transitions. Peace of mind in knowing savings won’t be depleted by healthcare costs. 31
  • 32. Healthcare planning is an opportunity to differentiate your practice and deliver added value to your clients. 32
  • 33. Incorporating Proactive Healthcare Planning Into Your Practice Here are tips and considerations on how to get started with healthcare planning now that its benefits to your practice and client relationships are evident. 33
  • 34. Healthcare planning, like financial planning, is not a one-time event. It’s an annual process and can be made part of your clients’ annual financial reviews. Most costs can be avoided by identifying and addressing barriers proactively. Incorporating Proactive Healthcare Planning Into Your Practice 34
  • 35. Establish a plan to help clients prepare for healthcare costs, beyond just health insurance/Medicare. Incorporating Proactive Healthcare Planning Into Your Practice 35
  • 36. Your clients face transitions in life from building a family to getting ready to retire which often results in changes in how they access healthcare. Identifying and having a pulse on these transitions offers unparalleled support to clients and their loved ones. Incorporating Proactive Healthcare Planning Into Your Practice 36
  • 37. Incorporate tools to help initiate meaningful conversations with your clients surrounding healthcare. Asking the right questions ahead of time will help to best financially plan for your clients’ near and long term goals. Incorporating Proactive Healthcare Planning Into Your Practice 37
  • 38. We see a world where healthcare doesn't get in the way of living. www.caribouwealth.com 1 (877) 836-1766 38