3. Working with Sponsoring Affiliates
• Crossref works with around 25 Sponsoring Affiliates
based all around the world representing over 2,000
publishers
• ABEC is the Sponsoring Affiliate we work with in
Brazil, almost 400 publishers!
• We also have Sponsoring Publishers, Service
Providers
4. Working with Sponsors
• These organisations help Crossref manage the
growing number of members in terms of:
• Local language support
• Technical support
• Billing and payments
• It gives Crossref one point of contact and helps feed
back local knowledge to us
5. Working with Sponsors
• Crossref wants to do more with Sponsoring Affiliates:
• Local LIVE events (hi!)
• Webinars
• Better language support (new website coming
soon)
• We’d love your ideas!
6. Where to find help
• Help documentation: http://support.crossref.org
• CrossRef technical support: email support@crossref.org
• Webinars: http://www.crossref.org/01company/webinars.html
• Other questions: member@crossref.org
8. Where to find help
https://support.crossref.org/hc/en-us/requests/new
9. Product Support
• help members register and maintain
their metadata records
• help everyone else discover and use
metadata records
• 1/3 of all support tickets are related to
metadata quality concerns
10. Staying up-to-date
Twitter: @crossref and @crossrefsupport
Blog: blog.crossref.org
CrossRef Labs: labs.crossref.org - new and
experimental tools and initiatives
A lot of information today. We are here to help! A number of different support options for members.
Not just Brazil but Turkey, So Korea, Russia, Japan, India. Some of these are university based publishers, others are societies or gov’t funded pubs.
Worldwide, publishers who sponsor smaller publishers and service providers who solely provide technical assistance.
We love working with sponsors!
Webinars targeted for different time zones to meet geographical need
Help topics grouped topic – registering content, maintaing, query or retrieving.