Help and support from Crossref
•Descargar como PPTX, PDF•
1 recomendación•316 vistas
Showing how to get support from Crossref in different ways. Presented at Crossref LIVE Yogyakarta in Nov 2017
Recomendados
Más contenido relacionado
Destacado
Destacado (20)
Similar a Help and support from Crossref
Similar a Help and support from Crossref (20)
Más de Crossref
Más de Crossref (20)
Último
Último (20)
Help and support from Crossref
- 2. Working with Sponsoring Affiliates • Crossref works with around 30 Sponsoring Affiliates based all around the world representing over 3,000 publishers • One new Sponsor in Indonesia: Relawan Journal Indonesia • We also have Sponsoring Publishers, Service Providers
- 3. Working with Sponsors • These organisations help Crossref manage the growing number of members in terms of: • Local language support • Technical support • Billing and payments (local currency) • It gives Crossref one point of contact and helps feed back local knowledge to us
- 4. Working with members • We’d like to do more: • Local LIVE events (hi!) • Webinars • Better language support • Community forum • We’d love your ideas
- 5. Crossref Community Ambassador program • To gain a deeper understanding of certain audiences or countries • Outbound education - existing members and new audiences • Improve communication with and between non-
- 6. • To launch January 2018 will small number of Ambassadors • Interested? Fill out an interest form at http://bit.ly/2yMKP6d • Questions? vfairhurst@crossref.org Crossref Community Ambassador program
- 7. Support Center support.crossref.org • comprehensive technical documentation • create and review support tickets
- 8. Where to find help https://support.crossref.org/hc/en-us/requests/new
- 9. Product Support • help members register and maintain their metadata records • help everyone else discover and use metadata records • 1/3 of all support tickets are related to metadata quality concerns
- 10. Where to find help • Help documentation: http://support.crossref.org • Crossref technical support: email support@crossref.org • Webinars: https://www.crossref.org/webinars/ • Other questions: member@crossref.org
- 11. Staying up-to-date Twitter: @crossrefOrg and @crossrefsupport What are we thinking about: blog.crossref.org What are we playing with: labs.crossref.org - new and experimental tools and initiatives
- 12. Thank you!
Notas del editor
- A lot of information today. We are here to help! A number of different support options for members.
- Not just Brazil but Turkey, So Korea, Russia, Japan, India., Uruguay, Colombia, Some of these are university based publishers, others are societies or gov’t funded pubs. Worldwide, publishers who sponsor smaller publishers and service providers who solely provide technical assistance.
- We love working with sponsors!
- Webinars targeted for different time zones to meet geographical need - can do in diff languages too
- Help topics grouped topic – registering content, maintaing, query or retrieving.