1. CYNTHIA M. REESE
7848 Walker Cup Drive, Brownsburg, IN 46112
317-627-4372 | cm9reese@sbcglobal.net
Self-motivated senior-level IT project manager (PMP) with upwards of 12 years of significant
experience and related proficiencies. Demonstrated history of successfully planning and executing large
scale multi-team projects. Highlighted leadership qualities and the ability to work with and manage
individuals from varying backgrounds, while promoting team values. Detail–oriented individual who
exemplifies professionalism, and an ability to manage multiple projects and tasks.
Expertise:
Extensive Experience in Project Planning and Budgeting
Leadership and Development, Business Process and IT Management
Collaborate, Communicate and Serve Internal and External Customers
Report Status to all Organization Levels
Extensive Portfolio, Program and Project Management
Excellent Delivery of Consistent Customer Satisfaction
SOWand Implementation Experience
Steward for Change Management
Establish and Exceed Corporate and Client Goals, and Objectives
Industry Experience:
Hospital and Healthcare
Government and State Agencies
Major Accomplishments:
Managing Implementation of Office 365 Cloud Solution throughout Network
Managed Infrastructure Build of Four Network Pavilions
Managed Large Site Consolidations and Closures
Managed Several Integrations of Independent Physician Offices to Community Health Network
Infrastructure
Managed Integration of two Acquired Hospitals to Community Health Network Infrastructure
Managed the Upgrade of Sharepoint Collaboration Software
Managed Implementation of Enterprise DHCP Solution
Experience:
Community Health Network 10/2013-Current
Sr. Project Manager
Managing Infrastructure Upgrade throughout all Community Health Network Facilities in
Kokomo, IN
Managing the Infrastructure Build to Support Newly Constructed Pavilion in Anderson, IN
Managing the Infrastructure Build and Relocation of Existing IDF within large Physician Practice
Managed Integrations of acquired facilities to Community Health Network Infrastructure
Manages the day-to-day operational and tactical aspects of multiple or large-scale projects.
Reviews high-level deliverables across projects.
Assist with Development of PMO
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2. Oversee and manage execution of IT project portfolio, including identification and communication
of risks at the portfolio level
Demonstrates strong cross functional problem solving skills - able to lead, influence, motivate and
collaborate cross-discipline to derive core concepts or solutions
Able to identify, manage, and mitigate complex enterprise level risks
Ensures IT PMO governance and process issues are identified, defined, communicated and
addressed across assigned IT and business at the portfolio level
Strategic Prioritization & Planning
Mentor and Train Staff
Manage Portfolio Roadmap and Resource Management
Managed Technical Service Infrastructure Projects (Telecom, Network, Datacenter Operations,
Database)
Managed Several Integrations of Independent Physician Offices to Community Health Network
Infrastructure
Execute Support Services Agreements
Vendor Management
MS Project and Project Server Experience
Service Now Experience
Community Health Network 09/2008-10/2013
Project Manager
Mentor and Train Staff
Maintain SharePoint Site and Accurate and Complete Plans
Managed IT Infrastructure Projects
Steward for Change Management Impact, Analysis and Approval Process
Create Business Case, Project Budget, Mange Resources, and Project Plan
Manage/Partner with External Vendors (Microsoft, Slalom, etc)
Evaluation and Selection of PPM Solution
Partner with Clients and Customers
Community Health Network 11/2003- 09/2008
DesktopProject Coordinator
Create Budget, Scope, Project Plan and Coordinate Multiple Disciplines
Procure hardware and resource based on project need.
Managed Device Deployment
Manage Issues and Risk
Partner with Clients and Customers
Information Services Agency, IN 9/1988-11/2003
Operations, Production Control Analyst, Help Desk Manager
Manage staff of eight analyst
Mentor and develop team members.
Respond to requests for technical assistance by phone, email and/or using a help desk
management system.
Track statistics on issue and problem resolution.
Apply and/or enforce ITIL, change management processes and risk management processes.
Establish best practices.
Develop processes for escalation to Tier 2 and Tier 3 support teams.
3. Produce monthly performance reports
Act as an escalation point for critical incidents.
Ensure that ISA was represented at the highest level of professionalism when communicating with
clients.
Streamline batch schedules in a way that will avoid bottlenecks, contention and missed SLAs.
Monitor health z/OS systems; IPL systems and implement changes per schedule
Educations & Credentials:
Project Management Professional, PMP Certified, 2011
Master Degree, Business Administration, MBA, 2002
Master Degree, Computer Information Systems, 2005
Bachelor Degree, Criminal Justice, 2000
IT Service Management, ITIL Foundation Certified, 2015
Lean Six Sigma Yellow Belt Training, 2015