Keynote "In five steps from ECM to EIM and far beyond" | Dr. Ulrich Kampffmeyer | Digital Workplace Ireland Conference | Pawpear | Dublin | 10.05.2017 >>> Animation ist lost on Slideshare <<< Download the original file! Agenda "5 Steps" (1) Introduction: 18 Years of Enterprise Content Management (2) Changing of the Guards: ECM Disruption (3) A new Vision: EIM Enterprise Information Management (4) Directions: 10 Trends in Information Management (5) Where are the Guards? Some Challenges Video will be made available on Youtube later ...

1. PROJECT CONSULT
Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH
www.PROJECT-CONSULT.com
© PROJECT CONSULT 2014
Postfach 20 25 55
20218 Hamburg
1
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mai-17 / Quelle: PROJECT CONSULT 1
In five steps
from ECM to EIM
and far beyond.
Dr. Ulrich Kampffmeyer
Dublin, 10TH May 2017
Digital Workplace Ireland Conference 2017

2. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 2
© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Mai-17 / Quelle: PROJECT CONSULT 2
Agenda 5 steps
(1) Introduction
18 years of Enterprise Content Management
(2) Changing of the guards
ECM disruption
(3) A new vision
EIM Enterprise Information Management
(4) Directions
10 trends in information management
(5) Where are the guards?
Some challenges

3. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 3
Step (1) Introduction
18 years of
Enterprise
Content
Management

4. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 4
Documents, content, information
In the past, everything
was about documents.
Then about (enterprise)
content.
Now it’s just electronic
information.

5. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 5
Enterprise Content Management
The term & definition of
ECM originate from 2001.
A comparatively long
period in fast-moving ICT.

6. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 6
Enterprise Content Management (ECM) is
the strategies, methods and tools used to
capture, manage, store, preserve, and
deliver content and documents
related to organizational processes.
ECM tools and strategies allow the
management of an organization's
unstructured information, wherever that
Information exists.
AIIM international 2008
Definition of ECM Enterprise Content Management

7. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 7
State of the art
CAPTURE
PRESERVE
DELIVERSTORESTORE WCM
RM
WF/
BPM
DM
Collab
The ECM components model
MANAGE
PROJECT CONSULT 2003

8. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 8
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
Document Management
Collaboration
Web Content
Management
Output
Management
Archiving
Input
Management
Information
Lifecycle
Management
Records
Management
Workflow /
Business
Process
Management
MANAGE
State of the art
Access
Database
Rights Management
PROJECT CONSULT 2003
The ECM components model

9. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 9
Enterprise Content Management development
Some general problems of ECM:
• What does “enterprise” mean?
• Focus on “unstructured only”.
• BPM, WCM, collaboration regarded
themselves as disciplines of their own.
• Often regarded as capture + archiving +
output management only.
• Fast technology change with SMAC:
social, mobile, analytics, and cloud.

10. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 10
Enterprise Content Management (ECM) is the
Strategies, Methods and Tools used to
Capture, Manage, Store, Preserve, and Deliver
Content and Documents Data and Information
related to organizational Processes.
ECM Tools and Strategies allow the
Management of an Organization's
Unstructured Information, wherever that
Information exists.
Let’s try to work on the definition 
I
Information
Data
Knowledge

11. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 11
Data
Knowledge
Enterprise Content Management (ECM) is the
Strategies, Methods and Tools used to
Capture, Manage, Store, Preserve, and Deliver
Content and Documents Data and Information
related to organizational Processes.
ECM Tools and Strategies allow the
Management of an Organization's
Unstructured Information, wherever that
Information exists.
Lets try to work on the definition 
I
Information

12. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 12
Step (2) Changing of the guards
ECM
disruption

13. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 13
Gartner 2017
ECM is dead!

14. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 14
Gartner 2017
ECM is dead!
Content Services did not replace ECM.
ECM is dead.
The term “Enterprise Content Management" no
longer reflects market dynamics or the
organizational needs for content in digital business.
For applications leaders in charge of content
management projects, this means casting aside
previous notions and rethinking their technology
approaches.

15. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 15
Gartner 2017
Content Services
• CSP Content Services Platforms
• CSA Content Services Applications
• CSC Content Services Components

16. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 16
Gartner 2017
Content Services Platforms
Infrastructure that is not just the repository, but a number of ways to
store, manage, save, analyse, dispose and publish content. There are
vendors that offer these.
Content Services Applications
Build on top of the repositories, sometimes with their own
repository, but focused either horizontally on a single function
(records management) or vertically on a particular industry (life
sciences) offer a particular and unique view on the multiple
underlying repositories
Content Services Components
Individual components that add things like real-time translation,
entity extraction or classification to the mix.

17. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 17
Gartner 2017
Content Services

18. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 18
Forrester 2016 (!)
Content services
• BCS Business Content Services
• TCS Transactional Content Services

19. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 19
Forrester 2017
Forrester Wave
Business Content Services

20. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 20
AIIM International 2017
Content Services –
Your 2017 Survival Guide

21. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 21
AIIM International 2017
Systems of Understanding
as a new paradigm

22. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 22
IBM 2017
IBM is a driver behind
Content Services

23. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 23
Content services as a term and a classification for the industry
makes no sense:
• ECM contains strategies, methods and technologies, and always did. Content
services pursue only the objective of technologies.
• ECM had underlined its claim to be seen as important and market-relevant
with its acronym as ERP, PLM, CRM, HR etc. Content services remain only as
infrastructure components.
• Many vendors have already enhanced ECM towards ECMplus, extended ECM,
iECM, etc.
• Content services step back to only a few components, not the overall ECM
view.
• ECM at least includes the word “management”. Content services only stand
for “services” and the term is already taken by the service industry for the
creation of content.
• ECM has always aspired to serve as middleware and services for content
delivery. Content services reduce this even more and involve inconsistent
definitions ( “services” on the one hand , “applications” on the other ).
• ECM had a vision that vendors and users shared for more than 18 years.
Content services has no vision and is seen as an also-ran.

24. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 24
Content Services as a Term and a Classification for the Industry
makes no Sense:
• ECM contains Strategies, Methods and Technologies and always did. Content
Services pursue the Objective of Technologies only.
• ECM had underlined its Claim to seem as important and Market-relevant with
it`s Acronym as ERP, PLM, CRM, HR a.o. Content Services are only left as
Components of Infrastructure.
• Many Vendors have already enhanced ECM towards ECMplus, entended ECM,
iECM, a.s.o.
• Content Services step back to only a few Components, not the overall ECM
View.
• ECM at least includes the Word „Management“. Content Services stand for
„Services“ only and the Term is already taken by the Service Industry for the
Creation of Content.
• ECM has always aspired to serve as Middleware and Services for Content
Delivery. Content Services reduce this even more and involve Definitions not
being consistent (on the one Hand „Services“, on the other hand
„Applications“).
• ECM had a Vision vendors and Users both alike shared for more than 18
Years. Content Services have no Vision and position themselves under „also
ran“.

25. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 25
Step (3) A new vision
EIM
Enterprise
Information
Management

26. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 26
Some background
It no longer makes any sense to name
system categories by the type of information
they handle, i.e. asset management,
document management, records
management, content management etc.:
• The document character gets lost.
• Today systems need to handle all types
of information.

27. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 27
There is a direct path from ECM Enterprise Content Management to
EIM
Enterprise
Information
Management

28. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 28
ECM is still the heart of EIM Enterprise Information Management
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Enriched with functionality
for the management, exploitation
and use of information
EIM

29. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 29
Two aspects
• ECM contributes necessary infrastructure
to EIM and other software components
• EIM components and functionality
enhance traditional ECM

30. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 30
EIM Enterprise Information Management Framework
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM

31. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 31
EIM Enterprise Information Management Framework
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
From 2.0 to
Social & Digital Business

32. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 32
EIM Enterprise Information Management Framework
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Mobile
changes the game

33. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 33
EIM Enterprise Information Management Framework
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Cloud is here
to stay

34. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 34
EIM Enterprise Information Management Framework
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Automation
is a key driver

35. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 35
EIM Enterprise Information Management Framework
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Finding
everything?
Really?

36. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 36
EIM Enterprise Information Management Framework
Enterprise
Search
Social
Business
Multi-
Channel
Publishing
Multi-
Devices
Mobile
Cloud,
SaaS &
Ubiquitous
Automation
Auto-
Classification
Analytics
(BigData, BI)
Web 2.0
Enterprise 2.0
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/
BPM
DM
Collab
ECM
Analytics
pave the way
for AI

37. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 37
The next step
From framework
to ecosystem

38. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 38
EIM Enterprise Information Management Ecosystem
Information
Gover-
nance
Natural
Language Omni
Channel
Communi-
cation
Universal
Access
Security
&
Safety
STORE
Knowledge
Manage-
ment Semantics
Identity
Manage-
ment

39. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 39
EIM Enterprise Information Management Ecosystem
Information
Gover-
nance
Natural
Language Omni
Channel
Communi-
cation
Universal
Access
Security
&
Safety
STORE
Knowledge
Manage-
ment Semantics
Identity
Manage-
ment
From Multi-Channel
to Omni-Channel

40. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 40
EIM Enterprise Information Management Ecosystem
Information
Gover-
nance
Natural
Language Omni
Channel
Communi-
cation
Universal
Access
Security
&
Safety
STORE
Knowledge
Manage-
ment Semantics
Identity
Manage-
ment
Any
information
anywhere

41. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 41
EIM Enterprise Information Management Ecosystem
Information
Gover-
nance
Natural
Language Omni
Channel
Communi-
cation
Universal
Access
Security
&
Safety
STORE
Knowledge
Manage-
ment Semantics
Identity
Manage-
ment
NLP, Classification, …
… Semantics and
Knowledge Management
are the foundation of
Artificial Intelligence

42. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 42
EIM Enterprise Information Management Ecosystem
Information
Gover-
nance
Natural
Language Omni
Channel
Communi-
cation
Universal
Access
Security
&
Safety
STORE
Knowledge
Manage-
ment Semantics
Identity
Manage-
ment
Four big
challenges:
Information
Governance,
Security,
Safety
and …
… Identity
Management

43. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 43
Do we still need the word “Enterprise” in the new term?
Globalization, web and social business are
stretching and tearing at the former borders
of the Enterprise. Customers, partners,
providers, press, government and the public
are already part of the framework of digital
business.
The “E” for “Enterprise” can go.
“Information Management”
is sufficient.

44. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 44
Step (4) Directions
10 trends in
information
management

45. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 45
10 trends in information management 2017
(1) Agile content &
the death of the
traditional
document

46. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 46
Virtual documents
• The virtual document - data
displayed in a layout or app - only
simulates a document.
• When documents turn into data,
there are major implications for the
legal character of the resulting
information objects.

47. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 47
10 trends in information management 2017
(2) Infrastructure,
services &
foundations

48. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 48
Infrastructure
• ECM is turning into services on a
middleware layer beneath the
applications.
• ECM provides access to a unified
repository – independently of the
application of origin.

49. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 49
10 trends in information management 2017
(3) Integration &
the disappearence
from the desktop

50. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 50
Integration & enabling
• Integration into other applications
is crucial for ECM as infrastructure.
• There is no need for overloaded
ECM clients – enabling with
viewers, electronic folders and
other embedded modules is more
than sufficient for the user
interface.

51. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 51
10 trends in information management 2017
(4) Mobile &
the new usage
paradigm

52. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 52
Mobile
Mobile changes everything:
• Small devices and small displays.
• Apps are the revival of fat clients.
• New usage models with focused,
slimmer functionality.
• Information at your fingertips, anytime,
anywhere, any source, any format.
• Intuitive user interfaces.

53. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 53
Mobile
It already happened three years ago …

54. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 54
10 trends in information management 2017
(5) The cloud &
the end of
on-premise

55. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 55
Cloud
The cloud offers different models for
using modern ECM solutions:
• Outsourcing to an IT center
• IaaS and PaaS
• Ready-made SaaS
• Hybrid of on-premise and cloud
architectures
• Combinations of these features

56. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 56
Cloud
Forrester: Cloud Growth

57. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 57
10 trends in information management 2017
(6) Analytics &
the exploitation
of big data

58. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 58
Analytics, BI & big data
Big data analytics is absorbing
business intelligence.
Search, semantics, statistics, and
other techniques allow the
exploitation of huge amounts of
structured and unstructured
information.

59. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 59
Analytics, BI & big data
Who has implemented big data?

60. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 60
10 trends in information management 2017
(7) Information
governance &
its last stronghold:
records management

61. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 61
Information governance & records management
• A battle between light & darkness?
Enterprise Search vs.
Records Management.
• Due to legal and regulatory
requirements – and the natural
human need to organize large sets
of objects – records management is
here to stay.

62. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 62
Information governance & records management
The need for records management

63. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 63
10 trends in information management 2017
(8) Automation &
the change
of work

64. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 64
Automation
• The office is the last place in the
enterprise that has not yet been
automated.
• Automation is the key to
overcoming the bottleneck of
information entry, media gaps,
information provision, process
control and individual proficiency.

65. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 65
Automation & process management
• Business process management and
automatic classification & indexing are key
components of modern ECM/EIM systems.
• Self-learning workflow solutions offer an
additional challenge to traditional
processes.
• Structured workflow must be enriched by
collaborative functionality. Otherwise
processes will end up non-transparent,
static, hard-wired, and inflexible.

66. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 66
10 trends in information management 2017
(9) Knowledge
management &
artificial intelligence

67. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 67
Knowledge management
• Knowledge management is “in”
again.
Drivers include ISO 9001:2016
Quality Management, requiring
knowledge management.
• Hardware and software are now
capable enough to fulfill the visions
of the 80s and 90s.

68. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 68
Artificial intelligence
• Artificial intelligence is the major driver of
all ITC developments.
• Deep learning, neural networks,
semantics, expert systems, machine
learning, pattern recognition, analytics etc.
lead innovation in all communication,
software, robotics and other technologies.

69. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 69
Artificial intelligence
AI companies for sale 

70. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 70
10 trends in information management 2017
(10) Ubiquity &
the new universe of
information

71. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 71
Ubiquitous
The Internet of Things.
An information explosion!
• Information everywhere,
on millions and billions of devices.
• Today it is mostly
uncontrolled, insecure, unmanaged.

72. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 72
The Internet of Things
And where is the information management
to handle uncontrolled growth?

73. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 73
Step (5) Where are the guards?
Some challenges

74. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 74
Brexit

75. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 75
Brexit
Implications for
information
management

76. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 76
Brexit
• Where to store information in
the cloud?
• Licenses, contracts & ownership
• The great European initiatives
are at stake: GDPR, eIDAS,
eInvoice

77. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 77
The workplace of the
future

78. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 78
Is the paperless office the workplace of the future?
The paperless office
was never a reasonable
Vision.

79. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 79
More importantly, at this conference you are discussing the
workplace of the future.
But what will work be
in the future?

80. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 80
The workplace of the future ...
We are just re-arranging
the deck chairs on the
promenade deck of the
Titanic!

81. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 81
Enterprise Information Management is about automation!
Artificial intelligence
changes the game.
Where are the guards?

82. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 82
It’s all about
information
management &
information
governance

83. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 83
It’s not a question of “If” or “When” but only of “How” to do it ...
Information
management is
essential to manage
the rising flood of
information

84. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 84
We have started down the road of digital transformation, and
now …
There is no turning
back!

85. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 85
We are all 100%
dependent on the
availibility &
correctness of
electronic information!

86. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 86
Welcome to the
Information Age.
Welcome to the
Information Society!

87. In five steps – from ECM to EIM and far beyond Digtial Workplace Ireland Conference 2017Dr. Ulrich Kampffmeyer 87
„Welcome“ to the
Information Age,
„Welcome“ to the
Information Society!

88. U n t e r n e h m e n s b e r a t u n g
D r . U l r i c h K a m p f f m e y e r G m b H
PROJECT CONSULT
PROJECT CONSULT
Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH
www.PROJECT-CONSULT.com
© PROJECT CONSULT 2017
88
Postfach 20 25 55
20218 Hamburg
Have a great conference!
Dr. Ulrich Kampffmeyer
E-Mail: Ulrich.Kampffmeyer@PROJECT-CONSULT.com