25. The YMCA of Long Island, Inc. is a charitable,
non-profit, community-based service
organization
dedicated to improving the quality of life of
children, adults and families
through programs that develop spirit, mind,
and body.
37. “When everyone matters and
everyone knows they matter,
employees are happy to come to
work and they’re eager to give you
their energy, creativity, and
38. “When people don’t feel included
they become apathetic and perform
at less than their full capacity.”
51. Active Listening 101
• Body language
• Show empathy
• Let the person finish what they are saying
• Repeat back to the person what they are saying
• “So what I’m hearing you say….”
• Acknowledge what they experience
• “Wow that sounds like a lot….”
• Provide them appropriate feedback
• “Do you need anything?”
86. We are already the experts on this
1. Enthusiasm
2. Adventure
3. Creativity
4. Reflection
5. Balance
6. Compassion
7. Confidence
8. Common Sense
9. Humor
10.Appreciation
11.Resilience
Activity: share a story about when this felt like more than just a job
Activity: share a story about when this felt like more than just a job
Activity: share a time when you really felt like you either belonged part of a group or did not feel part of a group. Explain what happened to make you feel that way.
Activity: use active listening, tell a person how your last shift working was.
Book was written in 1936
Activity: share a company that you are loyal to and why