Kapture CRM - Useful for service professionals

1. SERVICE
PROFESSIONALS
for

2. CHALLENGES IN THE SERVICE INDUSTRY
Lack of technology to track
status of service requests
No means to track location
or performance of service
personals
Delayed closure of
service calls due to
haphazard management
No system in place to reallocate
or escalate service requests

4. Introducing Kapture
A fully-customizable, mobile-first, cloud-
based platform that enables end-to-end
management of service calls or requests
seamlessly.

5. KAPTURE ALL SERVICE REQUESTS ON A SINGLE PLATFORM
No matter where the
service request comes
from, all of them
converge on a single
platform KAPTURE `
 Dedicated Service
centres
 Emails
 Website
 Mobile applications
 Requests based on
AMCs
 Call centres/ toll-free
numbers
 Third party service
providers

6. LOCATION BASED
ALLOCATION
Depending on the type of request, a ticket would be
generated, raised and allocated to Service personals based
on their location and availability.

7. CHECK STATUS
OF EVERY
SERVICE CALL
Track the exact location of
service personals and status of
pending requests assigned to
them.

8. ORDER PARTS
FROM CLIENT LOCATION
KAPTURE enables service personals to check status of
inventory and place orders right from where they are
attending their service call.

9. REALLOCATE TICKETS AND
DESIGN ESCALATION MATRIX
The inbuilt employee roster ensures that
a request is reallocated to someone else
in case the service personal is on leave
In case a service request is taking more time than
expected to be closed, they can be assigned or
escalated to experts or seniors.

10. UPDATE STATUS OF
SERVICE REQUEST
The status of each assigned request can
be updated with comments allowing top
management to track the exact status of
every ticket raised.

11. INTEGRATION WITH AUTOMATED MESSAGING TOOLS
Once a service call is attended, a suitable message
would be automatically send via email or SMS to the
respective clients.
KAPTURE comes with inbuilt communication tools enabling
teams to communicate internally or with their clients.
History of conversations with clients can be logged for
future reference.
INBUILT COMMUNICATION TOOLS

12. Pictures of the equipment to be serviced can be clicked and shared with
location mapping and time-stamping.
This authenticates documentation process and allows management to view
details about the equipment pre and post closure of the service call.
DOCUMENT AND SHARE CONDITION OF EQUIPMENT

13. INTEGRATES SEAMLESSLY
KAPTURE is the only system that needs to be deployed to manage all your processes as it be easily
integrated with existing systems.
WITH EXISTING SYSTEMS

14. SET REMINDERS AND ALERTS
Reminders and alerts can be set based on dates
issued on Annual Maintenance Contracts to ensure
customer satisfaction.
Reminders can also be set for teams or individual
service personals for their assigned tasks.

15. 300+ ROI BASED REPORTS
Yearly, monthly, weekly or daily reports can be
generated to track status of open or closed service
requests, performance of teams, type of query
resolved, time taken to resolve them etc. based on
customized parameters.

16. PROFILE TEAMS AND CUSTOMERS
Set hierarchy and reporting
systems for your teams with
limited access to the system
based on roles defined.
Profile clients, with complete
details about their organization, AMC details,
number or equipment under them etc.

17. User-friendly
interface
World-class
security
Capture, classify and allocate
leads
Pay on per month
per login basis
Unlimited data storage
Inbuilt communication tools
SALIENT FEATURES

18. PRICING
No Additional Costs
No Implementation Charges
No Training Fees
Free Mobile App
Zero AMC
24x7 Tech Support
Pay per login per month

19. THANK
YOU