1. Daniel Ho-Shing CV
Address – 178, 1 Newgate Tower, Newgate, Croydon, CR0 2FE
Contact no. – 07449846552
e-mail – danielh-s@hotmail.co.uk
Profile
A young, determined individual looking for a new career. I have gained over a year’s experience in cash
handling, retail (gambling).
Education
Whitgift School, South Croydon – September 2008 – July 2013
Free 2 Learn, Croydon – February 2014 – March 2014
BTEC Level 2 Retail and Customer Service
Saint Francis Xavier, Clapham South – September 2014 – Present
2013 iGCSE’s
English Literature: A, English Language: A, Mathematics: B, Mandarin Chinese B
Employment History
Feb 2015 – Present Customer Service Assistant / Manager, William Hill
Here I have to provide advice and guidance related to my areas of responsibility to external
contacts/stakeholders in order to build effective relationshipsand to ensure advice is actioned in a way whic h
achieves the required outcome.
I must also take responsibility for ensuring the most efficient use of both my own and others' time, by
planning ahead, negotiating resource with colleagues and contributing information on resource and effort
usage to relevant management information arrangements.
As well as leading, planning and contributing to the delivery of workstreams to agreed outcomes, deadlines
and budget to include design, development, testing and implementation phases.
Oct 2014 – Jan 2015 Sales Assistant, TopShop
June 2014 - Sept 2014 Catering Assistant, SFC Catering
Duties involved customer service, and advice, stock-taking, arranging stock, displaying sales items, till
operating (handling cash and also ordering change).
I was responsible for ensuring the orders were correctly served to company standards.
There was strong emphasis on health and safety, customer care and satisfaction. I learnt about working
together with a team and also by myself. I had to use my initiativeto handle stressful situations in busy times.
June 2013 - Sept 2013 Sales Assistant, AgeUK, Purley
Developed my customer service skills so that I could aid the customer in the best way, helping customers to
feel more comfortable when purchasing goods in the store.
Key Skills
- Providing excellent customer service
- Teamwork; I enjoy working both within a team and by myself
- Good numeracy skills
- Great communication skills
- Conversational Mandarin Chinese
- Ability to adapt to a changing environment
REFERENCES AVAILABLE ON REQUEST