Bluegrass SHRM presentation on Teams
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Presented in Lexington, KY on 5/14/19
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Bluegrass SHRM presentation on Teams
- 1. THE POWER OF PEOPLE SETTING UP TEAMS FOR SUCCESS DARRIN MURRINER @MURRINER @CLOVERLEAFME
- 2. AGENDA 1.Overview of Teaming 2.Positioning & Context 3.Selection: A Model for Team Building 4.The Role of Communication 5.Tools & Techniques
- 4. CURRENT RESEARCH TEAMS WERE THE #4 PRIORITY FOR HR PRACTITIONERS IN 2018 0-25% 25-50% 50-75% 75-100% WHAT PERCENTAGE OF YOUR ORGANIZATION’S WORK DEPENDS ON TEAMWORK? 0-25% 25-50% 50-75% 75-100%
- 5. WHAT FACTORS AFFECT EMPLOYEE SATISFACTION MOST? CURRENT RESEARCH 1007550250 TEAM CULTURE INTERPERSONAL COMMUNICATION COMPANY CULTURE MANAGER’S INTERPERSONAL SKILLS COWORKER RELATIONSHIPS DIVERSITY OF SKILLS/STRENGTHS
- 6. 70%PART OF DYSFUNCTIONAL TEAM 49%ENJOY WORKING ON A TEAM TEAM FAILURE
- 7. TEAM FAILURE IN IT PROJECTS 12% DIRECT COST 51%OVER TIMELINE 16%PROJECT FAILURE 38%MISSED OBJECTIVES 47%OVER BUDGET
- 8. Employees indicated the top difficulties: ‣ Freeloaders’ not pulling their weight (51%) ‣ Teammates only out for themselves (41%) ‣ Managing the egos of teammates (37%) ‣ Arguments among the team (34%) ‣ Being held back by others (29%) TEAM FAILURE
- 9. A PEOPLE MODEL TUCKMAN’S TEAM DEVELOPMENT CYCLE STORMING NORMING PERFORMING TEAM PERFORMANCE TEAMEFFECTIVENESS FORMING
- 10. A PEOPLE MODEL A TEAM COULD STAY IN FORMING AND NEVER GET TO PERFORMING BASED ON HOW FREQUENT THE INTERACTIONS. STORMING NORMING PERFORMING TEAM PERFORMANCE TEAMEFFECTIVENESS RE-FORMING ‣ Change in team ‣ Adjusted budget ‣ New scope ‣ Revised expectations FORMING RE-STORMING
- 11. A PEOPLE MODEL GOAL: QUICKLY MOVE THROUGH THE STORMING PHASE FORMING STORMING NORMING PERFORMING TEAM PERFORMANCE TEAMEFFECTIVENESS
- 12. TOOLS AT EVERY STAGE STORMING NORMING PERFORMINGFORMING SELECTION PROCESS ONBOARDING KICK-OFF MEETINGS COACHING MANAGEMENT TOOLS/TRAINING ACCOUNTABILITY PERSONAL INSIGHTS STANDUPS RETROSPECTIVES RHYTHMS ENVIRONMENT SUCCESS MEASUREMENT
- 13. COMMUNICATION 1007550250 TEAM CULTURE INTERPERSONAL COMMUNICATION COMPANY CULTURE MANAGER’S INTERPERSONAL SKILLS COWORKER RELATIONSHIPS DIVERSITY OF SKILLS/STRENGTHS WHAT MOST AFFECTS WORK PRODUCTIVITY?
- 14. COMMUNICATION 20% 45% 9% 2% 15% 30% 4% 1% 19% 37% 6% 2% ALLEMPLOYEES ALLEMPLOYEES ALLEMPLOYEES ENGAGED ENGAGED ENGAGED NOTENGAGED NOTENGAGED NOTENGAGED ACTIVELYDISENGAGED ACTIVELYDISENGAGED ACTIVELYDISENGAGED “My immediate supervisor keeps me informed about what is going on at the organization.” “At work, the communication I receive is perfect for me.” “There is open communication throughout all levels of the organization.”
- 15. COMMUNICATION STYLES & APPROACHES 1007550250 INEFFICIENT COORDINATION WAITING FOR INFORMATION UNWANTED COMMUNICATIONS CUSTOMER COMPLAINTS BARRIERS TO COLLABORATION AVERAGE OF PAIN POINTS INEFFICIENT COORDINATION WAITING FOR INFORMATION UNWANTED COMMUNICATIONS CUSTOMER COMPLAINTS BARRIERS TO COLLABORATION TIME LEFT FOR PRODUCTIVE WORK
- 16. HCI’S FACTORS OF TEAM SUCCESS - STARTS WITH INTENTION CURRENT RESEARCH - TEAM FORMATION
- 17. CURRENT RESEARCH - TEAM FORMATION WHAT FACTORS ARE MOST IMPORTANT IN BUILDING A TEAM? 1007550250 EMPLOYEE’S ABILITY TO ACCOMPLISH A TASK EMPLOYEE’S PERFORMANCE DIVERSITY OF STRENGTHS EMPLOYEE AVAILABILITY DIVERSITY OF SKILLS AND CAPABILITIES INTERACTION OF PERSONALITIES
- 18. DIVERSITY LITTLE CONNECTION WITH AGE, GENDER, CULTURAL DIVERSITY ON PERFORMANCE Cognitive Diversity - How individuals think about and engage with new, uncertain, and complex situations. https://hbr.org/2017/03/teams-solve-problems-faster-when-theyre-more-cognitively-diverse
- 19. TENSION BETWEEN INDIVIDUAL SUCCESS / TEAM SUCCESS 1. Cooperation & Competition 2. Control & Autonomy 3. Creativity & Process 4. Loyalty & Openness 5. Team Development & Personal Development
- 20. TEAM CONTEXT MATTERS 53 MAN ROSTER 18 UN-DRAFTED
- 21. TEAM CONTEXT MATTERS ‣ It takes NBA basketball players an average of 21 games with a new team to recover their pre-transfer performance. ‣ A group of Harvard researchers discovered that 46% of a sample of 1,052 investment analysts, all star performers, were unable to replicate their outstanding performance when they moved to a different investment bank after five years.
- 22. ‣ Growth Expectations ‣ Manager Relationship ‣ Team Dynamics ‣ Strengths ‣ Clear Understanding of Goals ‣ Work Environment TEAM CONTEXT FACTORS
- 24. GROWTH EXPECTATIONS ‣ Do you know what their development plan is? ‣ What can they learn on this project to make themselves more valuable?
- 25. MANAGER RELATIONSHIP ‣ Communication styles ‣ Management preferences ‣ Type of relationship
- 26. TEAM DYNAMICS ‣ Understand the dynamics between all team members ‣ Build trust by delivery, accountability & quality
- 27. STRENGTHS ‣ What type of work gets them excited? ‣ Bring aspects of what they have excelled at in the past into the current project
- 28. CLEAR ORGANIZATION OF GOALS ‣ Clearly communicate the big picture and purpose
- 29. WORK ENVIRONMENT ‣ Be thoughtful about the team’s space ‣ Understand how each person likes to work ‣ Create options
- 30. RESOURCES IMPACT TEAMS HAVE ON CULTURE & PRODUCTIVITY TEAM BUILDING TIPS BY STAGE TEAMING FOR STARTUPS
- 31. QUESTIONS? Darrin Murriner darrin@cloverleaf.me @cloverleafme @murriner Know Yourself. Know Your Team. Improve Performance.