Do More In Less Time Part 2
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“Do More In Less Time Part 2” presentation explores technological ways to combat the four common issues discussed in “Do More In Less Time Part 1” by recommending ways to simplify repetitive tasks, work with colleges more efficiently and more. This presentation also offers an example situation of a business loosing productivity and the ways they solved their issues using the suggested information discussed in this presentation.
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Do More In Less Time Part 2
- 1. Do More in Less Time Boosting Everyday Productivity Part 2
- 2. Helping You Do More in Less Time Need to get through repetitive tasks Get more done by simplifying more quickly? everyday tasks Work together more effectively with Need to make teamwork more anyone using collaborative efficient? technology Need to stay productive no matter Work outside the office more easily where you’re working from? with modern, mobile technology Make smarter decisions by quickly Need to stop scrambling for data to getting key insights into your help with decision making? business
- 3. Get More Done by Simplifying Everyday Tasks “… like having a virtual customer service rep dedicated to each client.” Time wasted … Their answer “… it doesn't much matter where the Searching for information asset is; we can usually find it.” files from Federated “We could have cut that search to minutes among 50,000 Search instead of hours with Federated Search.” file assets – Frank Cerullo, CEO, GameWear, Inc. 24 employees Sports-team-branded product manufacturer
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- Timing: 1 minuteGoal: Introduce campaigns as direct answers to these four areas that reduce businesses productivity.Key messages:Technology tools can help you take shortcuts (without compromising quality) and get more done in all four areas just discussed: Simplify everyday, repetitive tasks Work together more effectivelyWork outside the office more easilyGet key insights into the business more quicklyScript: The good news is, technology can help in each of the four areas that we just talked about. My goal today is to talk through these scenarios and have a look at how simple technology can help you buy back more time in your day—while helping you run your business more efficiently and effectively at the same time.In the case of the mundane everyday repetitive tasks, we believe it’s about using the right technology to simplify those tasks. To help you work together more effectively with anyone—your colleagues, your partners, your customers—some basic collaboration tools can make a world of difference. Whether you’re working from another office or just want to stay in touch with your business on the go, it’s getting easier and easier with today’s IT software and services, which are increasingly designed for mobility.And with some simple tools you can spend more time using your data and less time just trying to track it down and make sense of it.Whichever scenario is your biggest challenge, there’s a good chance that technology can help you tackle it, by taking shortcuts—without sacrificing quality—and working more efficiently. Let’s talk through each area in a little more detail.
- Timing: 3 minutesGoal: Provide a real customer example of lost productivity because of an everyday task that involves too many steps/too much time. Key messages:Common problem: Searching for information stored on individual computers or even the company network. In this example, this was having a significant impact on customer service. GameWear addressed the problem by implementing a new desktop operating system with built-in desktop search, making information and file searches substantially faster.Script:Let’s start by looking at the experience of one company, which I think is pretty representative of a common problem for many of us today: trying to track down files and information. Who hasn’t had this problem? When you’re just getting going with a basic computer, it’s pretty easy to create a system of folders to store your files. But what happens when those files grow to tens, to hundreds, to thousands of files? And when they are no longer just on your PC but on multiple computers (PCs and/or servers) on your network? What happens when you lose track of where everything is stored?GameWear is a small company—just 24 employees—that manufactures products branded with major league sports teams. It makes products like bracelets, necklaces, key chains, and MP3 player cases using football, basketball, soccer ball, and tennis ball material. Its customers are the retailers who sell the GameWear products. If a customer wants to include one of the products in a catalog, a GameWear customer service rep needs to find an appropriate image and get it to them as soon as possible. The problem? GameWear has multiple different image files for each product, adding up to over 50,000 file variations. This made it a real challenge to quickly find the right files, simply because there were so many files to sort through, and customer service was suffering as a result. Plus, just like any other business, GameWear had no shortage of PDF files, email, documents, and so on scattered across its systems. GameWear’s CEO knew that he needed to make it easier for his staff to find information, both to provide better service AND to give his staff back some of the time they spent searching for files. Consider this: IDC, the same industry analyst I mentioned a few slides back, did a study into what searching for information costs businesses today, and it estimates that information workers can spend up to 8.8 hours a week searching for and gathering information—for an average cost per worker of roughly $14,000 each year. No wonder GameWear started looking for a solution.The magic bullet for them was the Federated Search feature in the Windows® 7 operating system. With this feature, they can search file storage locations on their own PCs and the network, right from within Windows Explorer on their individual PCs. As you can see from the quotations on the slide, this single feature had a major impact on how much time they spend searching for information—and the time they save is time they can reinvest in the business.http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?casestudyid=4000004632Susan Feldman, “Hidden Costs of Information Work: A Progress Report,” IDC, Document #217936, May 2009, http://www.idc.com/getdoc.jsp?containerId=217936