Personal Information
Organización/Lugar de trabajo
Melbourne, Australia Australia
Ocupación
I help internal service providers use Net Promoter (NPS) to drive service improvement. Founder & CEO, cio-pulse.com
Sector
Technology / Software / Internet
Sitio web
www.cio-pulse.com
Acerca de
88% of our cio-pulse.com clients have improved internal customer satisfaction by up to 40% in 12 months.
Download my award-winning free e-book on how IT teams can use Net Promoter to drive continual service improvement and improve IT customer satisfaction:
www.cio-pulse.com/npsforit-ebook/
I help internal shared service providers (IT, HR, Facilities, Legal & Finance) adopt Net Promoter® principles and use customer feedback to provide better service, enhance their relationship with the business, and improve the performance of individuals and teams.
I'm the founder and CEO of Silversix, the company behind www.cio-pulse.com, an award-winning internal customer experience management tool. ..
Etiquetas
csi
customer satisfaction
service desk
itil
metrics
customer experience
continual service improvement
service level agreements
help desk
it support
slas
itsm
helpdesk
Ver más
Presentaciones
(1)Personal Information
Organización/Lugar de trabajo
Melbourne, Australia Australia
Ocupación
I help internal service providers use Net Promoter (NPS) to drive service improvement. Founder & CEO, cio-pulse.com
Sector
Technology / Software / Internet
Sitio web
www.cio-pulse.com
Acerca de
88% of our cio-pulse.com clients have improved internal customer satisfaction by up to 40% in 12 months.
Download my award-winning free e-book on how IT teams can use Net Promoter to drive continual service improvement and improve IT customer satisfaction:
www.cio-pulse.com/npsforit-ebook/
I help internal shared service providers (IT, HR, Facilities, Legal & Finance) adopt Net Promoter® principles and use customer feedback to provide better service, enhance their relationship with the business, and improve the performance of individuals and teams.
I'm the founder and CEO of Silversix, the company behind www.cio-pulse.com, an award-winning internal customer experience management tool. ..
Etiquetas
csi
customer satisfaction
service desk
itil
metrics
customer experience
continual service improvement
service level agreements
help desk
it support
slas
itsm
helpdesk
Ver más