David Edson CV Projects

David Edson - BPM, SOA & SDLC Specialist
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Name: David Edson
Email: eddo888@tpg.com.au
Mobile: +614 0868 0808
Skype: david.john.snell.edson
Linked-In: http://au.linkedin.com/pub/david-edson/1/195/192
Detailed-CV: https://dl.dropboxusercontent.com/u/13013251/David%20Edson%20CV.pdf
Overview
This document details the projects that I have worked on,
It captures the project goal, approach and outcomes.
Contents
Overview...................................................................................................................................................1
Sirca, Sydney (Contract)...........................................................................................................................4
User Management System ....................................................................................................................4
CGU, Melbourne (Contract).....................................................................................................................4
Product Enablement..............................................................................................................................4
Work Management Solution(s).............................................................................................................4
Requirements Management ..................................................................................................................4
Delivery Pipeline ..................................................................................................................................4
Framework and Toolkits.......................................................................................................................2
Change Management ............................................................................................................................2
Infrastructure Management...................................................................................................................2
Product Augmentation..........................................................................................................................2
Competency Centre Enablement ..........................................................................................................2
DB Results............................................................................................................................................2
CBA (Contract).........................................................................................................................................3
Lombardi BPM Enablement.................................................................................................................3
Lombardi BPM Frameworks ................................................................................................................3
Model Driven Development .................................................................................................................3
SAP integration.....................................................................................................................................3
Dialogue Integration .............................................................................................................................3
Oracle Integration .................................................................................................................................3
Operational and Support Systems.........................................................................................................3
Business Abstraction, (Contract)..............................................................................................................4

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Red Bull – Social Network Event Planning for Mobile Devices .........................................................4
Certus Solutions (fulltime) .......................................................................................................................4
Downer EDI – Reporting Data Integration...........................................................................................4
Sanofi Aventis – WebSphere MQ Integration......................................................................................4
Cochlear International ..........................................................................................................................4
Department of Education......................................................................................................................4
AMP (Contract) ........................................................................................................................................5
Staffware Workflow migration to Lombardi Teamworks ....................................................................5
BPM Integration of New Products .......................................................................................................5
Office Brands (AU) & Office Products Depot (NZ) (Contract)...............................................................5
Synergy Plus (a Hyro Company, fulltime) ...............................................................................................5
IBM Product Specialist.........................................................................................................................5
Java Architect .......................................................................................................................................6
IBM Rational Delivery .........................................................................................................................6
WebSphere Commerce and Pre-Sales ..................................................................................................6
Content Management Pre-Sales............................................................................................................6
Forms Integration Hub Product ............................................................................................................6
Forms and Data Capture Specialist.......................................................................................................6
Victorian State Government Emergency Services (contract)...................................................................7
Leightons (LSE)....................................................................................................................................7
Vic Govt Emergency Service Paging solution .....................................................................................7
Gravana (Bullant, contract).......................................................................................................................7
Optus Partner ........................................................................................................................................7
Newsnet (contract)....................................................................................................................................8
Data Transformation and Migration .....................................................................................................8
Messaging Platform..............................................................................................................................8
Billing Engine.......................................................................................................................................8
Legacy Support.....................................................................................................................................8
Multi Media ..........................................................................................................................................8
5th
Finger (contract) ..................................................................................................................................8
SMPP integration..................................................................................................................................8
Bullant ASP Technology (fulltime)..........................................................................................................9
Marketing and Pre-Sales.......................................................................................................................9
Mobile Device Enablement ..................................................................................................................9
Database & Java Integration.................................................................................................................9
Consulting Services ..............................................................................................................................9

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Marketboomer Hotel Procumerment. ...................................................................................................9
Soprano Design – Telecommunications (fulltime).................................................................................10
Optus Partner ......................................................................................................................................10
SMS Messaging Platform...................................................................................................................10
WAP Content Delivery Platform........................................................................................................10
Smart Card Solutions..........................................................................................................................10
Consulting and Architecture...............................................................................................................10
Legion Interactive - Multimedia Telecommunications (fulltime)..........................................................10
Platform Operational and Billing Solutions .......................................................................................10
Mystic Meg Psychic Friends ..............................................................................................................10
Athena's Psychic Friends ....................................................................................................................11
Board of Studies HSC Results Service...............................................................................................11
VicRoads drive time information service...........................................................................................11
First Data Resources...........................................................................................................................11
Telstra - Intelligent Network Development (fulltime)............................................................................11
SMS Pocket News Service .................................................................................................................11
Interactive Voice Response ................................................................................................................11
SS7 Call switching..............................................................................................................................12
Exchange Construction Tools.............................................................................................................12
End of Document....................................................................................................................................12

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Sirca, Sydney
(Contract)
Oct 2014 – Feb 2015
Cloud Engineer
User Management System
Sirca required a massively scalable UMS to
protect their solutions and data. As part of the
engagement I uplifted and rectified their UMS
system using ForgeRock and enabled a further
integration to Azure AD.
This enabled the delivery Azure security in an
Amazon Web Services cloud environment
giving them massively scalable solutions.
CGU, Melbourne
(Contract)
May 2012 – July 2014
BPM & SOA Specialist
Product Enablement
Provide CGU with IBM WebSphere ESB and
Lombardi BPM specialist skills to install and
enable BPM design and runtime solutions. This
enabled CGU to provide a quicker turnaround
on product definition and delivery into the
insurance market and to more efficiently
deliver, monitor and improve business process
and service delivery.
Work Management Solution(s)
Design and Implement a BPM workflow
solution(s) to track and coordinate back office
policy quote and account handling. This
involved the modelling of the work
management practices of CGU underwriters
and the definition and construction of the
workflow tasks, screens, data structures
required to execute the model within the
Lombardi BPM product space. This enabled DB
Results to demonstrate their BPM capabilities
to the CGU group and to successfully deliver a
pilot solution that enabled DB Results to
become the trusted BPM solution provider to
CGU.
Requirements Management
Migrate requirements management to Sparx
UML and Atlassian JIRA tool sets. This involved
moving the requirements out of spread sheets
and word documents and managing them in a
more open and agile requirements
management approach. This enabled a faster
turn around on requirements definition and
validation enabling a quicker time to build on
requirements capture.
Delivery Pipeline
Define the process and construct the tooling to
enable an efficient and effective software
delivery pipeline for BPM solutions. This
included the enablement of a methodology
and a continuous integration solution to
ensure the timeliness and quality of the
solution was improved. This enabled CGU to
start to manage multiple projects of the one
resource base and technology set.

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Framework and Toolkits
Harvest and generalise service capabilities and
product enhancements and augmentation into
a common CGU application toolkit for BPM.
This packaged and distributed the one
common toolset and integration framework to
multiple business consumers. This shortened
the delivery time and repeatability of service
component delivery by generalising service
components into pre tested capabilities. This
also allowed for a faster time to delivery on
new products that could harvest the
capabilities and re purpose them. It created a
library of existing capabilities that are
published to entice new business unites to get
on board the BPM train.
Change Management
Enabled and Embraced the Agile JIRA
methodology for service delivery and issue
management. This restructured the team
approach to use an agile delivery methodology
to allow a more efficient and prioritised
delivery of service components and services.
By allowing the most important activities to
bubble to the top of the delivery teams
attention, the most valuable and the highest
risk components are identified and realised
early in the delivery and the risk is managed in
a more effective and visible manner.
Infrastructure Management
Define and construct an artefact, deployment
and configuration artefact management
approach, framework and tooling to enable an
efficient and controlled deployment of a
solution in a reliable manner to multiple
environments. This enabled Runtime
Environment Variables and deployment
endpoint configuration using common tooling
and APIs to allow simple configuration and
deployment to different environments with
predictable and manageable outcomes. As a
result the solution could be promoted to
higher environments with the assurance that
solution quality was maintained and improved.
Product Augmentation
Extend and augment the IBM BPM product
capability to closer meet the customer
expectation for an out of the box solution. This
increased the uptake and ability for CGU to
consume BPM as an enterprise capability
Competency Centre Enablement
Define roles, responsibilities and skills required
to effectively build and run a BPM software
solution Competency Centre. This involved the
definition, acquisition, training and
certification of team capabilities to deliver and
support BPM services to CGU stakeholders.
This enabled CGU to provide a BPM
Competency Centre that now handles 4
concurrent streams of project and service
delivery. This transfers ownership of the skills
and operational effectiveness to CGU to own
as an internal business capability.
DB Results
DB Results is a strategy and service delivery
consultancy delivering services into the
telecommunications and utilities industries.
IBM Lombardi BPM customer growth –
Through the enablement of the BPM CC and
project delivery at CGU, DBResults now has a
solid representation in the finance industry
with the CGU as their largest customer. This
has opened up a whole new industry segment
for CGU and provided them with a solid
revenue stream to grow the business with.

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CBA (Contract)
Jan 2011 – May 2012
SOA & BPM Specialist
Lombardi BPM Enablement
Provide Lombardi BPM product specialist
services to define, construct and deliver BPM
services as a capability within CBA. This
enabled CBA to centralise their process
management knowledge and execution into a
single technology base and thus consolidate
and leverage common tools, processes and
services across multiple lines of business.
Lombardi BPM Frameworks
Design and build Lombardi Frameworks and
Tooling to integrate Lombardi into the CBA
SDLC. This included code tools, patterns and
Continuous Integration to facilitate an efficient
development and deployment solution. This
enabled CBA to more efficiently define and
deliver business solutions that integrated and
worked with existing CBA systems and
capabilities.
Model Driven Development
This enabled solution designers to efficiently
defined and deploy solution components using
high level modelling tools. This enabled model
driven development.
SAP integration
Provide SAP WebService integration with IBM
WebSphere WESB solutions. Extend and
integrate SAP services into the IBM WESB and
thus the Lombardi BPM orchestration space.
This enables the collaboration and
coordination of BPM services that make use of
SAP services and capabilities. This provides for
a quicker delivery on product definition to
implementation timeframes and leverages and
extends existing services and solutions.
Dialogue Integration
Integrate template driven document
generation with IBM WESB and thus Lombardi
BPM services. This provides template driven or
serialised document generation as a service
from BPM orchestration and thus centralised
the CBA capabilities and product portfolio
offerings inside the BPM space.
Oracle Integration
CBA as an extensive library of Oracle data,
data types and stored procedures. This
solution created a generic IBM WESB adapter
to access and leverage the CBA CommSee
Oracle data services. IBM does not support the
full capabilities of Oracle and this new adapter
completed the coverage of the IBM tool to
access the broader Oracle capabilities. This
enabled the efficient definition and delivery of
BPM coordinated products and services to
make use of the core Oracle data asset at CBA
and thus centralise the process and service
knowledge and the execution into the BPM
tooling.
Operational and Support Systems
Provide Logging and Exception Handling
frameworks and services to support and
administer the runtime of the WebSphere
WESB, Process Server and Lombardi BPM
frameworks. This integrated the IBM
application environment into the CBA DotNet
OSS tools and technologies to enable and
efficient and holistic management.

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Business Abstraction,
(Contract)
Sep 2010 – Jan 2011
Solution Architect
Red Bull – Social Network Event
Planning for Mobile Devices
Provide a mobile phone application and event
management platform to allow Red Bull to
offer social network integration and a hugely
scalable viral marketing and customer lead
generation solution. This allows Red Bull to
leverage their fan base through social media
friends (Facebook) and to reach a larger
customer base and market exposure
Certus Solutions
(fulltime)
Feb 2010 – Sep 2010
Presales Solution Architect
Downer EDI – Reporting Data
Integration
Downer EDI is a large scale manufacturing and
logistics company. Provide a Design and
Implementation of a reliable and efficient
report data collation and aggregation service.
This required the installation and configuration
of WebSphere MQ services and adapters to
collect, transport and validate data transport
from data providers to audit and compliance
teams. This enabled a audit able and reliable
mechanism to collect and collate report data
that is mandated as part of Downer EDI service
delivery to their customers
Sanofi Aventis – WebSphere MQ
Integration
Sanofi Aventis is a large sale medical product
and distribution enterprise. Install, Configure
and Validate WebSphere MQ services For
Sanofi Aventis product ordering from external
parties. This required the setup and routing of
MQ services and the construction and
integration of adapters and data
transformation to connect the product
ordering system to the WebSphere MQ
protocol. This enabled a more efficient,
reliable and audit able service to track and
manage product orders. It provided a
mechanism for controlled responsibility
between Sanofi Aventis and their purchasing
agents to control of product delivery task
ownership.
Cochlear International
Provided Domino and LDAP directory
integration and synchronisation using Tivoli
Directory Integrator and MSAD
Department of Education
PreSales activity to sell Lotus Connections to
the Department of Education.

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AMP (Contract)
Aug 2009 – Dec 2009
Lombardi Teamworks
Staffware Workflow migration to
Lombardi Teamworks
Lead developer for the migration of insurance
policy renewal and underwriting back office
processing case management to a more
efficient and productive workflow tool
(Lombardi Teamworks). This enabled a more
efficient, accurate and cost effective way of
managing policy renewal and underwriting
actions to provide a quicker turnaround and
responsiveness to customers. Further created
a common platform to enable the processing
now quotes (new business) and pave the way
for a BPM approach to workflow and task
management. This enabled the business to
centralise their operational tooling into a core
technology and skills investment.
BPM Integration of New Products
With the successfully migration of Staffware
workflow capabilities into the BPM workflow
tooling, AMP has embarked on leveraging the
BPM platform to provide new product service
delivery. This involved financial service quoting
and underwriting integration from lotus forms
through WebSphere MQ and data integration
to the BPM platform. Further the product
offering data and supporting reference
information was hosted in Database
repositories and integrated into the BPM
workflow as a data service. This enabled AMP
to extend the usage of a core asset and to
justify the use of BPM as a core enterprise
approach to internal solution delivery.
Office Brands (AU) &
Office Products Depot
(NZ) (Contract)
June 2009 – Aug 2009
WebSphere Commerce Specialist
Consulting to Office Brands in Australia to
enhance and update their WebSphere
commerce solution and product catalog.
Consulting to Office Products Depot in New
Zealand to provide WebSphere commerce
presentation and enablement for OPD NZ as a
sister company to Office Brands in AU.
Synergy Plus (a Hyro
Company, fulltime)
Feb 2005 – June 2009
Pre-Sales Solution Specialist
Synergy Plus (now called Hyro) is a premium
IBM partner and Java Solution Specialist group.
IBM Product Specialist
As a solution architect and integration
specialist, brought service delivery and
product knowledge into the IBM business
partner to extend their product selling and
delivery capabilities. Assisted in growing the
Sydney chapter of what was predominantly a
Melbourne based company.
Provided Lotus/Notes integration patterns for
Crown Lifts.
Provided WebSphere Content Manager and
Tivoli TIM/TAM integration to Yamaha Motor.
Provided IBM Document Manger pilot for
Creata (McDonalds toys).

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Java Architect
Supporting Qantas to deliver the Qantas
Holidays program, provided Synergy with
Sydney based skills coverage. This was a more
cost effective way of delivering to the Sydney
market than with Melbourne based resources.
IBM Rational Delivery
With experience and background in UML and
software delivery methodologies, brought
Rational sales and pre-sales services to
Synergy to bolster their rational licensing sales
and services.
Delivered Rational Clear Case training and
implementation for Salmat.
WebSphere Commerce and Pre-Sales
Office Brands (formally known as
OfficeNational) sell office products B2B. They
were looking to implement a web commerce
revenue channel.
Provided Pre Sales and Solution Architect to
sell and implement a WebSphere Commerce
solution for 180 branches of the Office Brands
co-operative group.
This required selling to multiple owner
stakeholders and ERP vendors of a
consolidated commerce site, with ERP
integration and data migration and content
deployment. The sales cycle include presenting
to the 180 strong branch owners at the Office
Brands expo to sell the WebSphere commerce
vision and business value proposition.
Content Management Pre-Sales
Multiple tender and proposals were written to
sell Hyro content management capabilities.
This included go to market seminars and
industry events and activities. This led to a
greater market awareness of Hyro as a web
commerce and IBM product and services
specialist.
Forms Integration Hub Product
Based on the strength of Hyro forms
capabilities, content management and portal
and workflow capabilities, embarked on the
definition and construction of a forms
integration hub solution. This led to a
marketable product as a solution offering with
supporting installation services to shortcut the
time to value on the adoption and leverage of
forms, content and workflow capabilities.
Made for a terrific vehicle to sell Hyro services
and of solutions at trade shows and events.
Forms and Data Capture Specialist
Identifying that IBM Lotus Forms product has a
potential to provide a good services and
licensing revenue stream, skills and product
coverage mentoring and training services were
provided and Forms enablement delivered to
Hyro internal and external customers. This led
to multiple marketing opportunities and road
shows to establish Hyro in the forms provision
market place.
Delivered a Lotus Forms pilot project to ING to
evaluate the technology, this required forms
development, server integration and
WebSphere MQ integration.
Presented at Forms Roadshow series of events
with VicRoads and trained VicRoads personnel
in the use of Lotus Forms.
Provided Lotus Forms development and
project management for Elders Westfarmes
insurance group.

Page 7
Victorian State
Government
Emergency Services
(contract)
May 2004 – Feb 2005
High Availability J2EE Solution
Leightons (LSE)
Leightons is a large scale construction
company, LSE is their communications and
technology group. Infostream is a sub
contractor to Leightons.
Vic Govt Emergency Service Paging
solution
Solution Architect and lead developer for the
Infostream (LSE subcontractor) to provide a
reliable (99.999% availability) paging service
for the Victorian Emergency Services. This
entailed integration and management of
paging data, distribution and guaranteed
delivery of paging messages to emergency
services personnel.
This enabled the Vic Gov to address legislation
and political drivers to provide a faultless and
responsive emergency service to Victorian
constituents.
Gravana (Bullant,
contract)
Nov 2003 – May 2004
Wireless, WAP & SmartPhone Solutions -
Telecommunications
Gravana is the reformed Bullant IP holder,
providing sub sets of the Bullant technology to
remaining Bullant customers. Gravana has
further extended the Bullant product base to
included Java integration and Symbian mobile
device capability.
Optus Partner
Provided the Optus Reuters data integration
and Optus Zoo mobile mapping and GIS
service.
This enabled Gravana to secure their Optus
contract by providing needed integration and
development skills

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Newsnet (contract)
Jul 2002 – Nov 2003
Convergent Messaging System -
Telecommunications
NewsNet is a Fax messaging and distribution company.
Data Transformation and Migration
Core assets of NewsNet are the lists of
recipients. These are valuable IP providing
unique message broadcast capabilities that are
tuned to the recipient demographic. This asset
was languishing in bespoke C and file based
systems. The data was transformed and
uploaded into the modern switching system
and administration and user management
services added to ease the use and
management of the broadcast lists. This led to
a greater usage and reduced management cost
of the lists, leading to greater revenue on an
existing asset.
Messaging Platform
Uplifted the switching and messaging system
to the TopCall solution. This extends the
capabilities beyond just fax to encompass
email, mobile and voice services. This reduced
the dependency on a legacy system and thus
removed the operational costs and risks
associated with an unsupported technology. It
further extended the portfolio of offerings
leading to greater market share, and
profitability.
Billing Engine
A mostly manual and tedious billing process
lead to payment delays and accuracy issues. By
replacing the billing engine with a SQL based
solution, the billing was more efficient,
accurate and reliable. This led to earlier billing
with less corrections and adjustments, leading
to better operational costs and customer
satisfaction.
Legacy Support
NewsNet had an ageing C and SGI Unix
platform. This was engineered for a larger
operational team with mostly manual
operating procedures. This was not a reliable
platform and costly to maintain and support.
The engagement had two objectives, to
document and model the solution for an
upgrade, and to support it in its existing
format to maintain business continuity. With
broad skills in C, UNIX and
telecommunications, was able to support the
platform and ready it for uplift to a more
reliable and cost effective platform.
Multi Media
Provided Multi Media channels for NewsNet to
delivery through, including voice, fax, SMS,
email & web.
5th
Finger (contract)
Dec 2001 – Jul 2002
Solution Integration - Telecommunications
5th Finger is a mobile marketing company. Leveraging
the SMS and MMS delivery channel to extend
advertising agency reach.
SMPP integration
By enabling the Short Message Peer to Peer
(SMPP) integration technology to Optus and
Telstra, this provided a greatly needed
capacity increase to address growing traffic
volumes.
This enabled 5th Finger to handle a larger
traffic volume and hence a larger revenue
stream.

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Bullant ASP
Technology (fulltime)
Apr 2000 – Dec 2001
Architecture and Sales
Bullant is a mobile and web application
delivery framework
Marketing and Pre-Sales
As a Bullant product specialist, provided
marketing and lead generation services to
grow the Bullant customer base. This included
go to market strategy and presentation
services at trade shows and industry events.
This led to Bullant achieving greater
recognition in the industry and through this
customer awareness and venture capital
interest.
Mobile Device Enablement
As a rich application delivery environment,
Bullant had a promise to deliver solutions into
the mobile device channel. Providing
telecommunications and mobile device
specialist skills, developed a WAP mobile client
integration suite that allowed the usage of
Bullant on a mobile device. This lead to a
fulfilment of a product capability and extended
the solution into a wider customer base.
Database & Java Integration
As a bespoke solution, the Bullant technology
required integration with existing technology
components. Providing java integration and
SQL/JDBC database integration opened the
product up to a broader customer group and
facilitated greater adoption. This led to the
removal of some of the most prevalent
adoption barriers in the sales channel.
Consulting Services
The Bullant Product was a licensing and
investment opportunity primarily. Providing
telecommunications, java development and
solution design skills allowed the sale of
bullant services for their consulting group. This
led to revenue generation through services
and product adoption.
Marketboomer Hotel Procumerment.
Market boomer provided multiple market
place quotes through a single market place
gateway.
Hotels and Entertainment service provides
used this solution to get best costs on services
and consumables.

Page 10
Soprano Design –
Telecommunications
(fulltime)
Jun 1998 – Apr 2000
Wireless Solutions Architect
Soprano Design is a mobile application platform delivery
company.
Optus Partner
Soprano Design delivered solutions to Optus to
asist them in first to market opportunities in
obtaining new phone service consumers.
SMS Messaging Platform
Delivering a high performance SMPP based
SMS and MMS messaging platform to Telstra
SMS news services. This enabled a greater
product adoption of mobile devices and SMS
technologies. This capability was productised
into a key Soprano IP based solution offering
that cemented Soprano as a key player in the
Mobile Application Platform industry.
WAP Content Delivery Platform
Designing the Optus Network WAP content
delivery platform for Optus, and then
productising this into a Soprano WAP content
platform product, this led to a valuable
Soprano IP based solution. This led to Soprano
having products, services and industry
coverage in Australia, Asia and England.
Smart Card Solutions
Designing industry leading mobile applications
and card services, provided Soprano with a
unique selling differentiator and opportunity
generation prototypes.
Consulting and Architecture
As a designer and lead java developer,
provided consulting and architecture services
to Soprano customers. This included the Optus
Number portability project which allowed
Optus to acquire new customers through
churn.
Legion Interactive -
Multimedia
Telecommunications
(fulltime)
Apr 1995 – May 1998
Audiotext and Voice/Fax Services
Platform Operational and Billing
Solutions
Providing switching, application and billing
frameworks and technologies,
Enabled Legion market leading technologies to
leverage their industry position and take on
complex and high vale services and solutions.
Mystic Meg Psychic Friends
On the strength of Athena's Psychic friends,
Mystic Meg was delivered as a new brand
using the existing switching and billing system.
This leveraged an existing solution investment
generating a new stream of revenue.

Page 11
Athena's Psychic Friends
Athena's Psychic friends is a premium dial a
psychic service ($5/min). This solution was
delivered as an IVR driven routing and call
management system with accompanying
reporting and billing system.
This enabled Legion to cost effectively deliver
a service to Athena with solid revenue and
market differentiation.
Board of Studies HSC Results Service
Prior to the internet and mobile device, the
IVR industry had a unique value proposition in
the content game. Designing and delivering an
IVR service to allow HSC students to dial in and
listen to their results ahead of the printed
report provided Legion and Telstra with a
unique stream of revenue.
This provided Legion with a solution based
product that went beyond their usual
competition and voting type product offerings.
VicRoads drive time information service
Legion was seeking to offer solutions and
services that would offset their competition.
The VicRoads drive time information service
was provided with the background in
telecommunications and solution
development to offer Legion a unique
capability.
This led to many more solution based, high
value, and competitive service offerings.
First Data Resources
AS2805 - Interactive Voice Response
integration to EFTPOS payment gateway.
Telstra - Intelligent
Network Development
(fulltime)
Jan 1991 – Mar 1995
Lead Developer
SMS Pocket News Service
At a time when carrier churn was eating into
Telstra profits, the Pocket News service was
aimed at customer adhesion and to provide
differentiation in a volatile market. The SMPP
protocol was implemented and delivered as a
core capability of Soprano to Telstra to
delivery SMS and MMS content.
This solution became a core Soprano product
that solidified their revenue stream and
market viability.
Interactive Voice Response
Designed and constructed an Interactive Voice
Response component to connect to the Telstra
SS7 network to answer calls automatically and
process Telecard and Homelink services for
automated call divert.
This enabled cashless calling at a time when
mobile phones were not available and
personal calling on office or pay phones could
not be made. With a Telecard or Homelink
account the calls were billed to the home
account.
This increased call revenue and service
accessibility.

Page 12
SS7 Call switching
Designed and oversaw improvements in SS7 E1
switching equipment to speed up the call
switching time. This extended the capabilities
and responsiveness of switching equipment
and thus extended the service usage and
lifespan of existing equipment.
Exchange Construction Tools
Provided bespoke software tools to assist in
routing wires and cables in a telephone
exchange.
This improved the speed and resource usage
of cable installation and freed staff up for
other activities.
End of Document

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