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David Edson CV Projects

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David Edson CV Projects

  1. 1. David Edson - BPM, SOA & SDLC Specialist Page 1 Name: David Edson Email: eddo888@tpg.com.au Mobile: +614 0868 0808 Skype: david.john.snell.edson Linked-In: http://au.linkedin.com/pub/david-edson/1/195/192 Detailed-CV: https://dl.dropboxusercontent.com/u/13013251/David%20Edson%20CV.pdf Overview This document details the projects that I have worked on, It captures the project goal, approach and outcomes. Contents Overview...................................................................................................................................................1 Sirca, Sydney (Contract)...........................................................................................................................4 User Management System ....................................................................................................................4 CGU, Melbourne (Contract).....................................................................................................................4 Product Enablement..............................................................................................................................4 Work Management Solution(s).............................................................................................................4 Requirements Management ..................................................................................................................4 Delivery Pipeline ..................................................................................................................................4 Framework and Toolkits.......................................................................................................................2 Change Management ............................................................................................................................2 Infrastructure Management...................................................................................................................2 Product Augmentation..........................................................................................................................2 Competency Centre Enablement ..........................................................................................................2 DB Results............................................................................................................................................2 CBA (Contract).........................................................................................................................................3 Lombardi BPM Enablement.................................................................................................................3 Lombardi BPM Frameworks ................................................................................................................3 Model Driven Development .................................................................................................................3 SAP integration.....................................................................................................................................3 Dialogue Integration .............................................................................................................................3 Oracle Integration .................................................................................................................................3 Operational and Support Systems.........................................................................................................3 Business Abstraction, (Contract)..............................................................................................................4
  2. 2. David Edson - BPM, SOA & SDLC Specialist Page 2 Red Bull – Social Network Event Planning for Mobile Devices .........................................................4 Certus Solutions (fulltime) .......................................................................................................................4 Downer EDI – Reporting Data Integration...........................................................................................4 Sanofi Aventis – WebSphere MQ Integration......................................................................................4 Cochlear International ..........................................................................................................................4 Department of Education......................................................................................................................4 AMP (Contract) ........................................................................................................................................5 Staffware Workflow migration to Lombardi Teamworks ....................................................................5 BPM Integration of New Products .......................................................................................................5 Office Brands (AU) & Office Products Depot (NZ) (Contract)...............................................................5 Synergy Plus (a Hyro Company, fulltime) ...............................................................................................5 IBM Product Specialist.........................................................................................................................5 Java Architect .......................................................................................................................................6 IBM Rational Delivery .........................................................................................................................6 WebSphere Commerce and Pre-Sales ..................................................................................................6 Content Management Pre-Sales............................................................................................................6 Forms Integration Hub Product ............................................................................................................6 Forms and Data Capture Specialist.......................................................................................................6 Victorian State Government Emergency Services (contract)...................................................................7 Leightons (LSE)....................................................................................................................................7 Vic Govt Emergency Service Paging solution .....................................................................................7 Gravana (Bullant, contract).......................................................................................................................7 Optus Partner ........................................................................................................................................7 Newsnet (contract)....................................................................................................................................8 Data Transformation and Migration .....................................................................................................8 Messaging Platform..............................................................................................................................8 Billing Engine.......................................................................................................................................8 Legacy Support.....................................................................................................................................8 Multi Media ..........................................................................................................................................8 5th Finger (contract) ..................................................................................................................................8 SMPP integration..................................................................................................................................8 Bullant ASP Technology (fulltime)..........................................................................................................9 Marketing and Pre-Sales.......................................................................................................................9 Mobile Device Enablement ..................................................................................................................9 Database & Java Integration.................................................................................................................9 Consulting Services ..............................................................................................................................9
  3. 3. David Edson - BPM, SOA & SDLC Specialist Page 3 Marketboomer Hotel Procumerment. ...................................................................................................9 Soprano Design – Telecommunications (fulltime).................................................................................10 Optus Partner ......................................................................................................................................10 SMS Messaging Platform...................................................................................................................10 WAP Content Delivery Platform........................................................................................................10 Smart Card Solutions..........................................................................................................................10 Consulting and Architecture...............................................................................................................10 Legion Interactive - Multimedia Telecommunications (fulltime)..........................................................10 Platform Operational and Billing Solutions .......................................................................................10 Mystic Meg Psychic Friends ..............................................................................................................10 Athena's Psychic Friends ....................................................................................................................11 Board of Studies HSC Results Service...............................................................................................11 VicRoads drive time information service...........................................................................................11 First Data Resources...........................................................................................................................11 Telstra - Intelligent Network Development (fulltime)............................................................................11 SMS Pocket News Service .................................................................................................................11 Interactive Voice Response ................................................................................................................11 SS7 Call switching..............................................................................................................................12 Exchange Construction Tools.............................................................................................................12 End of Document....................................................................................................................................12
  4. 4. David Edson - BPM, SOA & SDLC Specialist Page 4 Sirca, Sydney (Contract) Oct 2014 – Feb 2015 Cloud Engineer User Management System Sirca required a massively scalable UMS to protect their solutions and data. As part of the engagement I uplifted and rectified their UMS system using ForgeRock and enabled a further integration to Azure AD. This enabled the delivery Azure security in an Amazon Web Services cloud environment giving them massively scalable solutions. CGU, Melbourne (Contract) May 2012 – July 2014 BPM & SOA Specialist Product Enablement Provide CGU with IBM WebSphere ESB and Lombardi BPM specialist skills to install and enable BPM design and runtime solutions. This enabled CGU to provide a quicker turnaround on product definition and delivery into the insurance market and to more efficiently deliver, monitor and improve business process and service delivery. Work Management Solution(s) Design and Implement a BPM workflow solution(s) to track and coordinate back office policy quote and account handling. This involved the modelling of the work management practices of CGU underwriters and the definition and construction of the workflow tasks, screens, data structures required to execute the model within the Lombardi BPM product space. This enabled DB Results to demonstrate their BPM capabilities to the CGU group and to successfully deliver a pilot solution that enabled DB Results to become the trusted BPM solution provider to CGU. Requirements Management Migrate requirements management to Sparx UML and Atlassian JIRA tool sets. This involved moving the requirements out of spread sheets and word documents and managing them in a more open and agile requirements management approach. This enabled a faster turn around on requirements definition and validation enabling a quicker time to build on requirements capture. Delivery Pipeline Define the process and construct the tooling to enable an efficient and effective software delivery pipeline for BPM solutions. This included the enablement of a methodology and a continuous integration solution to ensure the timeliness and quality of the solution was improved. This enabled CGU to start to manage multiple projects of the one resource base and technology set.
  5. 5. David Edson - BPM, SOA & SDLC Specialist Page 2 Framework and Toolkits Harvest and generalise service capabilities and product enhancements and augmentation into a common CGU application toolkit for BPM. This packaged and distributed the one common toolset and integration framework to multiple business consumers. This shortened the delivery time and repeatability of service component delivery by generalising service components into pre tested capabilities. This also allowed for a faster time to delivery on new products that could harvest the capabilities and re purpose them. It created a library of existing capabilities that are published to entice new business unites to get on board the BPM train. Change Management Enabled and Embraced the Agile JIRA methodology for service delivery and issue management. This restructured the team approach to use an agile delivery methodology to allow a more efficient and prioritised delivery of service components and services. By allowing the most important activities to bubble to the top of the delivery teams attention, the most valuable and the highest risk components are identified and realised early in the delivery and the risk is managed in a more effective and visible manner. Infrastructure Management Define and construct an artefact, deployment and configuration artefact management approach, framework and tooling to enable an efficient and controlled deployment of a solution in a reliable manner to multiple environments. This enabled Runtime Environment Variables and deployment endpoint configuration using common tooling and APIs to allow simple configuration and deployment to different environments with predictable and manageable outcomes. As a result the solution could be promoted to higher environments with the assurance that solution quality was maintained and improved. Product Augmentation Extend and augment the IBM BPM product capability to closer meet the customer expectation for an out of the box solution. This increased the uptake and ability for CGU to consume BPM as an enterprise capability Competency Centre Enablement Define roles, responsibilities and skills required to effectively build and run a BPM software solution Competency Centre. This involved the definition, acquisition, training and certification of team capabilities to deliver and support BPM services to CGU stakeholders. This enabled CGU to provide a BPM Competency Centre that now handles 4 concurrent streams of project and service delivery. This transfers ownership of the skills and operational effectiveness to CGU to own as an internal business capability. DB Results DB Results is a strategy and service delivery consultancy delivering services into the telecommunications and utilities industries. IBM Lombardi BPM customer growth – Through the enablement of the BPM CC and project delivery at CGU, DBResults now has a solid representation in the finance industry with the CGU as their largest customer. This has opened up a whole new industry segment for CGU and provided them with a solid revenue stream to grow the business with.
  6. 6. David Edson - BPM, SOA & SDLC Specialist Page 3 CBA (Contract) Jan 2011 – May 2012 SOA & BPM Specialist Lombardi BPM Enablement Provide Lombardi BPM product specialist services to define, construct and deliver BPM services as a capability within CBA. This enabled CBA to centralise their process management knowledge and execution into a single technology base and thus consolidate and leverage common tools, processes and services across multiple lines of business. Lombardi BPM Frameworks Design and build Lombardi Frameworks and Tooling to integrate Lombardi into the CBA SDLC. This included code tools, patterns and Continuous Integration to facilitate an efficient development and deployment solution. This enabled CBA to more efficiently define and deliver business solutions that integrated and worked with existing CBA systems and capabilities. Model Driven Development This enabled solution designers to efficiently defined and deploy solution components using high level modelling tools. This enabled model driven development. SAP integration Provide SAP WebService integration with IBM WebSphere WESB solutions. Extend and integrate SAP services into the IBM WESB and thus the Lombardi BPM orchestration space. This enables the collaboration and coordination of BPM services that make use of SAP services and capabilities. This provides for a quicker delivery on product definition to implementation timeframes and leverages and extends existing services and solutions. Dialogue Integration Integrate template driven document generation with IBM WESB and thus Lombardi BPM services. This provides template driven or serialised document generation as a service from BPM orchestration and thus centralised the CBA capabilities and product portfolio offerings inside the BPM space. Oracle Integration CBA as an extensive library of Oracle data, data types and stored procedures. This solution created a generic IBM WESB adapter to access and leverage the CBA CommSee Oracle data services. IBM does not support the full capabilities of Oracle and this new adapter completed the coverage of the IBM tool to access the broader Oracle capabilities. This enabled the efficient definition and delivery of BPM coordinated products and services to make use of the core Oracle data asset at CBA and thus centralise the process and service knowledge and the execution into the BPM tooling. Operational and Support Systems Provide Logging and Exception Handling frameworks and services to support and administer the runtime of the WebSphere WESB, Process Server and Lombardi BPM frameworks. This integrated the IBM application environment into the CBA DotNet OSS tools and technologies to enable and efficient and holistic management.
  7. 7. David Edson - BPM, SOA & SDLC Specialist Page 4 Business Abstraction, (Contract) Sep 2010 – Jan 2011 Solution Architect Red Bull – Social Network Event Planning for Mobile Devices Provide a mobile phone application and event management platform to allow Red Bull to offer social network integration and a hugely scalable viral marketing and customer lead generation solution. This allows Red Bull to leverage their fan base through social media friends (Facebook) and to reach a larger customer base and market exposure Certus Solutions (fulltime) Feb 2010 – Sep 2010 Presales Solution Architect Downer EDI – Reporting Data Integration Downer EDI is a large scale manufacturing and logistics company. Provide a Design and Implementation of a reliable and efficient report data collation and aggregation service. This required the installation and configuration of WebSphere MQ services and adapters to collect, transport and validate data transport from data providers to audit and compliance teams. This enabled a audit able and reliable mechanism to collect and collate report data that is mandated as part of Downer EDI service delivery to their customers Sanofi Aventis – WebSphere MQ Integration Sanofi Aventis is a large sale medical product and distribution enterprise. Install, Configure and Validate WebSphere MQ services For Sanofi Aventis product ordering from external parties. This required the setup and routing of MQ services and the construction and integration of adapters and data transformation to connect the product ordering system to the WebSphere MQ protocol. This enabled a more efficient, reliable and audit able service to track and manage product orders. It provided a mechanism for controlled responsibility between Sanofi Aventis and their purchasing agents to control of product delivery task ownership. Cochlear International Provided Domino and LDAP directory integration and synchronisation using Tivoli Directory Integrator and MSAD Department of Education PreSales activity to sell Lotus Connections to the Department of Education.
  8. 8. David Edson - BPM, SOA & SDLC Specialist Page 5 AMP (Contract) Aug 2009 – Dec 2009 Lombardi Teamworks Staffware Workflow migration to Lombardi Teamworks Lead developer for the migration of insurance policy renewal and underwriting back office processing case management to a more efficient and productive workflow tool (Lombardi Teamworks). This enabled a more efficient, accurate and cost effective way of managing policy renewal and underwriting actions to provide a quicker turnaround and responsiveness to customers. Further created a common platform to enable the processing now quotes (new business) and pave the way for a BPM approach to workflow and task management. This enabled the business to centralise their operational tooling into a core technology and skills investment. BPM Integration of New Products With the successfully migration of Staffware workflow capabilities into the BPM workflow tooling, AMP has embarked on leveraging the BPM platform to provide new product service delivery. This involved financial service quoting and underwriting integration from lotus forms through WebSphere MQ and data integration to the BPM platform. Further the product offering data and supporting reference information was hosted in Database repositories and integrated into the BPM workflow as a data service. This enabled AMP to extend the usage of a core asset and to justify the use of BPM as a core enterprise approach to internal solution delivery. Office Brands (AU) & Office Products Depot (NZ) (Contract) June 2009 – Aug 2009 WebSphere Commerce Specialist Consulting to Office Brands in Australia to enhance and update their WebSphere commerce solution and product catalog. Consulting to Office Products Depot in New Zealand to provide WebSphere commerce presentation and enablement for OPD NZ as a sister company to Office Brands in AU. Synergy Plus (a Hyro Company, fulltime) Feb 2005 – June 2009 Pre-Sales Solution Specialist Synergy Plus (now called Hyro) is a premium IBM partner and Java Solution Specialist group. IBM Product Specialist As a solution architect and integration specialist, brought service delivery and product knowledge into the IBM business partner to extend their product selling and delivery capabilities. Assisted in growing the Sydney chapter of what was predominantly a Melbourne based company. Provided Lotus/Notes integration patterns for Crown Lifts. Provided WebSphere Content Manager and Tivoli TIM/TAM integration to Yamaha Motor. Provided IBM Document Manger pilot for Creata (McDonalds toys).
  9. 9. David Edson - BPM, SOA & SDLC Specialist Page 6 Java Architect Supporting Qantas to deliver the Qantas Holidays program, provided Synergy with Sydney based skills coverage. This was a more cost effective way of delivering to the Sydney market than with Melbourne based resources. IBM Rational Delivery With experience and background in UML and software delivery methodologies, brought Rational sales and pre-sales services to Synergy to bolster their rational licensing sales and services. Delivered Rational Clear Case training and implementation for Salmat. WebSphere Commerce and Pre-Sales Office Brands (formally known as OfficeNational) sell office products B2B. They were looking to implement a web commerce revenue channel. Provided Pre Sales and Solution Architect to sell and implement a WebSphere Commerce solution for 180 branches of the Office Brands co-operative group. This required selling to multiple owner stakeholders and ERP vendors of a consolidated commerce site, with ERP integration and data migration and content deployment. The sales cycle include presenting to the 180 strong branch owners at the Office Brands expo to sell the WebSphere commerce vision and business value proposition. Content Management Pre-Sales Multiple tender and proposals were written to sell Hyro content management capabilities. This included go to market seminars and industry events and activities. This led to a greater market awareness of Hyro as a web commerce and IBM product and services specialist. Forms Integration Hub Product Based on the strength of Hyro forms capabilities, content management and portal and workflow capabilities, embarked on the definition and construction of a forms integration hub solution. This led to a marketable product as a solution offering with supporting installation services to shortcut the time to value on the adoption and leverage of forms, content and workflow capabilities. Made for a terrific vehicle to sell Hyro services and of solutions at trade shows and events. Forms and Data Capture Specialist Identifying that IBM Lotus Forms product has a potential to provide a good services and licensing revenue stream, skills and product coverage mentoring and training services were provided and Forms enablement delivered to Hyro internal and external customers. This led to multiple marketing opportunities and road shows to establish Hyro in the forms provision market place. Delivered a Lotus Forms pilot project to ING to evaluate the technology, this required forms development, server integration and WebSphere MQ integration. Presented at Forms Roadshow series of events with VicRoads and trained VicRoads personnel in the use of Lotus Forms. Provided Lotus Forms development and project management for Elders Westfarmes insurance group.
  10. 10. David Edson - BPM, SOA & SDLC Specialist Page 7 Victorian State Government Emergency Services (contract) May 2004 – Feb 2005 High Availability J2EE Solution Leightons (LSE) Leightons is a large scale construction company, LSE is their communications and technology group. Infostream is a sub contractor to Leightons. Vic Govt Emergency Service Paging solution Solution Architect and lead developer for the Infostream (LSE subcontractor) to provide a reliable (99.999% availability) paging service for the Victorian Emergency Services. This entailed integration and management of paging data, distribution and guaranteed delivery of paging messages to emergency services personnel. This enabled the Vic Gov to address legislation and political drivers to provide a faultless and responsive emergency service to Victorian constituents. Gravana (Bullant, contract) Nov 2003 – May 2004 Wireless, WAP & SmartPhone Solutions - Telecommunications Gravana is the reformed Bullant IP holder, providing sub sets of the Bullant technology to remaining Bullant customers. Gravana has further extended the Bullant product base to included Java integration and Symbian mobile device capability. Optus Partner Provided the Optus Reuters data integration and Optus Zoo mobile mapping and GIS service. This enabled Gravana to secure their Optus contract by providing needed integration and development skills
  11. 11. David Edson - BPM, SOA & SDLC Specialist Page 8 Newsnet (contract) Jul 2002 – Nov 2003 Convergent Messaging System - Telecommunications NewsNet is a Fax messaging and distribution company. Data Transformation and Migration Core assets of NewsNet are the lists of recipients. These are valuable IP providing unique message broadcast capabilities that are tuned to the recipient demographic. This asset was languishing in bespoke C and file based systems. The data was transformed and uploaded into the modern switching system and administration and user management services added to ease the use and management of the broadcast lists. This led to a greater usage and reduced management cost of the lists, leading to greater revenue on an existing asset. Messaging Platform Uplifted the switching and messaging system to the TopCall solution. This extends the capabilities beyond just fax to encompass email, mobile and voice services. This reduced the dependency on a legacy system and thus removed the operational costs and risks associated with an unsupported technology. It further extended the portfolio of offerings leading to greater market share, and profitability. Billing Engine A mostly manual and tedious billing process lead to payment delays and accuracy issues. By replacing the billing engine with a SQL based solution, the billing was more efficient, accurate and reliable. This led to earlier billing with less corrections and adjustments, leading to better operational costs and customer satisfaction. Legacy Support NewsNet had an ageing C and SGI Unix platform. This was engineered for a larger operational team with mostly manual operating procedures. This was not a reliable platform and costly to maintain and support. The engagement had two objectives, to document and model the solution for an upgrade, and to support it in its existing format to maintain business continuity. With broad skills in C, UNIX and telecommunications, was able to support the platform and ready it for uplift to a more reliable and cost effective platform. Multi Media Provided Multi Media channels for NewsNet to delivery through, including voice, fax, SMS, email & web. 5th Finger (contract) Dec 2001 – Jul 2002 Solution Integration - Telecommunications 5th Finger is a mobile marketing company. Leveraging the SMS and MMS delivery channel to extend advertising agency reach. SMPP integration By enabling the Short Message Peer to Peer (SMPP) integration technology to Optus and Telstra, this provided a greatly needed capacity increase to address growing traffic volumes. This enabled 5th Finger to handle a larger traffic volume and hence a larger revenue stream.
  12. 12. David Edson - BPM, SOA & SDLC Specialist Page 9 Bullant ASP Technology (fulltime) Apr 2000 – Dec 2001 Architecture and Sales Bullant is a mobile and web application delivery framework Marketing and Pre-Sales As a Bullant product specialist, provided marketing and lead generation services to grow the Bullant customer base. This included go to market strategy and presentation services at trade shows and industry events. This led to Bullant achieving greater recognition in the industry and through this customer awareness and venture capital interest. Mobile Device Enablement As a rich application delivery environment, Bullant had a promise to deliver solutions into the mobile device channel. Providing telecommunications and mobile device specialist skills, developed a WAP mobile client integration suite that allowed the usage of Bullant on a mobile device. This lead to a fulfilment of a product capability and extended the solution into a wider customer base. Database & Java Integration As a bespoke solution, the Bullant technology required integration with existing technology components. Providing java integration and SQL/JDBC database integration opened the product up to a broader customer group and facilitated greater adoption. This led to the removal of some of the most prevalent adoption barriers in the sales channel. Consulting Services The Bullant Product was a licensing and investment opportunity primarily. Providing telecommunications, java development and solution design skills allowed the sale of bullant services for their consulting group. This led to revenue generation through services and product adoption. Marketboomer Hotel Procumerment. Market boomer provided multiple market place quotes through a single market place gateway. Hotels and Entertainment service provides used this solution to get best costs on services and consumables.
  13. 13. David Edson - BPM, SOA & SDLC Specialist Page 10 Soprano Design – Telecommunications (fulltime) Jun 1998 – Apr 2000 Wireless Solutions Architect Soprano Design is a mobile application platform delivery company. Optus Partner Soprano Design delivered solutions to Optus to asist them in first to market opportunities in obtaining new phone service consumers. SMS Messaging Platform Delivering a high performance SMPP based SMS and MMS messaging platform to Telstra SMS news services. This enabled a greater product adoption of mobile devices and SMS technologies. This capability was productised into a key Soprano IP based solution offering that cemented Soprano as a key player in the Mobile Application Platform industry. WAP Content Delivery Platform Designing the Optus Network WAP content delivery platform for Optus, and then productising this into a Soprano WAP content platform product, this led to a valuable Soprano IP based solution. This led to Soprano having products, services and industry coverage in Australia, Asia and England. Smart Card Solutions Designing industry leading mobile applications and card services, provided Soprano with a unique selling differentiator and opportunity generation prototypes. Consulting and Architecture As a designer and lead java developer, provided consulting and architecture services to Soprano customers. This included the Optus Number portability project which allowed Optus to acquire new customers through churn. Legion Interactive - Multimedia Telecommunications (fulltime) Apr 1995 – May 1998 Audiotext and Voice/Fax Services Platform Operational and Billing Solutions Providing switching, application and billing frameworks and technologies, Enabled Legion market leading technologies to leverage their industry position and take on complex and high vale services and solutions. Mystic Meg Psychic Friends On the strength of Athena's Psychic friends, Mystic Meg was delivered as a new brand using the existing switching and billing system. This leveraged an existing solution investment generating a new stream of revenue.
  14. 14. David Edson - BPM, SOA & SDLC Specialist Page 11 Athena's Psychic Friends Athena's Psychic friends is a premium dial a psychic service ($5/min). This solution was delivered as an IVR driven routing and call management system with accompanying reporting and billing system. This enabled Legion to cost effectively deliver a service to Athena with solid revenue and market differentiation. Board of Studies HSC Results Service Prior to the internet and mobile device, the IVR industry had a unique value proposition in the content game. Designing and delivering an IVR service to allow HSC students to dial in and listen to their results ahead of the printed report provided Legion and Telstra with a unique stream of revenue. This provided Legion with a solution based product that went beyond their usual competition and voting type product offerings. VicRoads drive time information service Legion was seeking to offer solutions and services that would offset their competition. The VicRoads drive time information service was provided with the background in telecommunications and solution development to offer Legion a unique capability. This led to many more solution based, high value, and competitive service offerings. First Data Resources AS2805 - Interactive Voice Response integration to EFTPOS payment gateway. Telstra - Intelligent Network Development (fulltime) Jan 1991 – Mar 1995 Lead Developer SMS Pocket News Service At a time when carrier churn was eating into Telstra profits, the Pocket News service was aimed at customer adhesion and to provide differentiation in a volatile market. The SMPP protocol was implemented and delivered as a core capability of Soprano to Telstra to delivery SMS and MMS content. This solution became a core Soprano product that solidified their revenue stream and market viability. Interactive Voice Response Designed and constructed an Interactive Voice Response component to connect to the Telstra SS7 network to answer calls automatically and process Telecard and Homelink services for automated call divert. This enabled cashless calling at a time when mobile phones were not available and personal calling on office or pay phones could not be made. With a Telecard or Homelink account the calls were billed to the home account. This increased call revenue and service accessibility.
  15. 15. David Edson - BPM, SOA & SDLC Specialist Page 12 SS7 Call switching Designed and oversaw improvements in SS7 E1 switching equipment to speed up the call switching time. This extended the capabilities and responsiveness of switching equipment and thus extended the service usage and lifespan of existing equipment. Exchange Construction Tools Provided bespoke software tools to assist in routing wires and cables in a telephone exchange. This improved the speed and resource usage of cable installation and freed staff up for other activities. End of Document

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