Monitor Stakeholder Engagement

Monitor Stakeholder Engagement
Coincides with PMBOK 13.4
Process Group and Knowledge Area Mapping
Knowledge Areas Initiating Planning Process Group Executing Process Group Monitoring and Controlling Process Group Closing Process Group
4. Project Integration
Management
4.1 Develop Project Charter
4.2 Develop Project Management
Plan
4.3 Direct and Manage Project Work
4.4 Manage Project Knowledge
4.5 Monitor and Control Project Work
4.6 Perform Integrated Change Control
4.7 Close Project or Phase
5. Project Scope
Management
5.1 Plan Scope Management
5.2 Collect Requirements
5.3 Define Scope
5.4 Create WBS
5.5 Validate Scope
5.6 Control Scope
6. Project Schedule
Management
6.1 Plan Schedule Management
6.2 Define Activities
6.3 Sequence Activities
6.4 Estimate Activity Durations
6.5 Develop Schedule
6.6 Control Schedule
7. Project Cost Management
7.1 Plan Cost Management
7.2 Estimate Costs
7.3 Determine Budget
7.4 Control Costs
8. Project Quality
Management
8.1 Plan Quality Management 8.2 Manage Quality 8.3 Control Quality
9. Project Resource
Management
9.1 Plan Resource Management
9.2 Estimate Activity Resources
9.3 Acquire Resources
9.4 Develop Team
9.5 Manage Team
9.6 Control Resources
10. Project Communications
Management
10.1 Plan Communications
Management
10.2 Manage Communications 10.3 Monitor Communications
11. Project Risk
Management
11.1 Plan Risk Management
11.2 Identify Risks
11.3 Perform Qualitative Risk Analysis
11.4 Perform Quantitative Risk
Analysis
11.5 Plan Risk Responses
11.6 Implement Risk Responses 11.7 Monitor Risks
12. Project Procurement
Management
12.1 Plan Procurement Management 12.2 Conduct Procurements 12.3 Control Procurements
13. Project Stakeholder
Management
13.1 Identify Stakeholders 13.2 Plan Stakeholder Engagement
13.3 Manage Stakeholder
Engagement
13.4 Monitor Stakeholder Engagement

Monitor Stakeholder Engagement
Coincides with PMBOK 13.4
What is it?
Monitor Stakeholder Engagement is the process of monitoring project
stakeholder relationships and tailoring strategies for engaging
stakeholders through modification of engagement strategies and
plans.
Why?
The key benefit of this process is that it maintains or increases the
efficiency and effectiveness of stakeholder engagement activities as
the project evolves and its environment changes.

Monitor Stakeholder Engagement
Coincides with PMBOK 13.4
Inputs, Tools & Techniques, Outputs
Inputs Tools & Techniques Outputs
1. Project management plan
• Resource management plan
• Communications
management plan
• Stakeholder engagement
plan
2. Project documents
• Issue log
• Lessons learned register
• Project communications
• Risk register
• Stakeholder register
3. Work performance data
4. Enterprise environmental factors
5. Organizational process assets
1. Data analysis
• Alternatives analysis
• Root cause analysis
• Stakeholder analysis
2. Decision making
• Multi-criteria decision analysis
• Voting
3. Data representation
• Stakeholder engagement assessment matrix
4. Communication skills
• Feedback
• Presentations
5. Interpersonal and team skills
• Active listening
• Cultural awareness
• Leadership
• Networking
• Political awareness
6. Meetings
1. Work performance information
2. Change requests
3. Project management plan updates
• Resource management plan
• Communications management
plan
• Stakeholder engagement
• plan
4. Project documents updates
• Issue log
• Lessons learned register
• Risk register
• Stakeholder register

Plan Stakeholder Engagement
Coincides with PMBOK 13.4
13.3
Manage
Stakeholder
Engagement
Project
Management
Plan
Enterprise /
Organization
• Communications management
plan
• Stakeholder engagement plan
• Enterprise environmental factors
• Organizational process assets
Project Documents
• Communications management plan
• Risk management plan
• Stakeholder engagement plan
• Change management plan
• Change log
• Issue log
• Lessons learned register
• Stakeholder register
Project
Management
Plan
Project
Documents
• Change log
• Issue log
• Lessons learned register
• Stakeholder register
4.6
Perform
Integrated
Change Control
4.3
Direct and
Manage Project
Work
• Work performance data
4.5
Monitor and
Control Project
Work
• Change requests
• Work performance information

Monitor Stakeholder Engagement - Inputs
Coincides with PMBOK 13.4
Project Management Plan
Project management plan components include:
1. Resource management plan
2. Communications management plan
3. Stakeholder engagement plan

Monitor Stakeholder Engagement - Inputs
Coincides with PMBOK 13.4
Project Documents
Project documents that can be considered as inputs for this
process include:
1. Issue log
2. Lessons learned register
3. Project communications
4. Risk register
5. Stakeholder register

Monitor Stakeholder Engagement - Inputs
Coincides with PMBOK 13.4
Work Performance Data
Work performance data contains data on project status such as which
stakeholders are supportive of the project, and their level and type of
engagement.

Enterprise Environmental Factors
The enterprise environmental factors that can influence Monitor
Stakeholder Engagement include:
• Organizational culture, political climate, and governance
structure of the organization
• Personnel administration policies
• Stakeholder risk thresholds
• Established communication channels
• Global, regional, or local trends, practices, or habits
• Geographic distribution of facilities and resources
Monitor Stakeholder Engagement - Inputs
Coincides with PMBOK 13.4

Organisational Process Assets
The organizational process assets that can influence Monitor
Stakeholder Engagement include:
• Corporate policies and procedures for social media, ethics, and
security
• Corporate policies and procedures for issue, risk, change, and
data management
• Organizational communication requirements
• Standardized guidelines for development, exchange, storage,
and retrieval of information
• Historical information from previous similar projects
Monitor Stakeholder Engagement - Inputs
Coincides with PMBOK 13.4

Monitor Stakeholder Engagement – Tools & Techniques
Coincides with PMBOK 13.4
Meetings
Types of meetings include status meetings, stand-up meetings,
retrospectives, and any other meetings as agreed upon in the stakeholder
engagement plan to monitor and assess stakeholder engagement levels.
Meetings are no longer limited by face-to-face or voice-to-voice
interactions. While face-to-face interactions are ideal, they can be
expensive. Teleconferencing and technology bridge the gap and provide
numerous ways to connect and conduct a meeting.

Monitor Stakeholder Engagement – Tools & Techniques
Coincides with PMBOK 13.4
Data Analysis
Data analysis techniques that can be used for this process include but
are not limited to:
1. Alternatives analysis
2. Root cause analysis
3. Stakeholder analysis

Monitor Stakeholder Engagement – Tools & Techniques
Coincides with PMBOK 13.4
Decision Making
Decision-making techniques that can be used for this
process include but are not limited to:
1. Multi-criteria decision analysis
2. Voting

Monitor Stakeholder Engagement – Tools & Techniques
Coincides with PMBOK 13.4
Data Representation
A data representation technique used in this process includes but is
not limited to a stakeholder engagement assessment matrix.
The stakeholder engagement assessment matrix monitors
stakeholder engagement through tracking changes in level of
engagement for each stakeholder.

Monitor Stakeholder Engagement – Tools & Techniques
Coincides with PMBOK 13.4
Communication Skills
Communication techniques that can be used for
this process include:
1. Feedback
2. Presentations

Monitor Stakeholder Engagement – Tools & Techniques
Coincides with PMBOK 13.4
Interpersonal and Team Skills
Interpersonal skills to that can be used for this process include:
1. Active listening
2. Cultural awareness
3. Leadership
4. Networking
5. Political awareness

Work performance information includes information about
the status of stakeholder engagement, such as the level of
current project support and compared to the desired levels
of engagement as defined in the stakeholder engagement
assessment matrix, stakeholder cube, or other tool.
Monitor Stakeholder Engagement – Outputs
Coincides with PMBOK 13.4
Work Performance Information

A change request may include corrective and preventive
actions to improve the current level of stakeholder
engagement.
Change requests are processed for review and disposition
through the Perform Integrated Change Control process
(4.6).
Monitor Stakeholder Engagement – Outputs
Coincides with PMBOK 13.4
Change Requests

Any change to the project management plan goes through the
organization’s change control process via a change request.
Components of the project management plan that may require
a change request include:
1. Resource management plan
2. Communications management plan
3. Stakeholder engagement plan
Monitor Stakeholder Engagement – Outputs
Coincides with PMBOK 13.4
Project Management Plan Updates

Project documents that may be updated as a result of carrying out
this process include but are not limited to:
• Issue log
• Lessons learned register
• Risk Register
• Stakeholder register
Monitor Stakeholder Engagement – Outputs
Coincides with PMBOK 13.4
Project Documents Updates