David Richardson, PhD, COOP, CCHP, HSA

Greater Los Angeles Area United States

Managing Director, RMRD Consulting

Medical / Health Care / Pharmaceuticals

Conflicts that arise in the course of patient and provider interactions are inevitable in today’s increasingly complex health care environment where complications and unexpected outcomes are more common than we would like to see. The HealthCare Ombudsman/Mediator (“HCOM”) assists patients and providers with concerns about unanticipated adverse outcomes, medical errors, provider-patient communication breakdown, and dissatisfaction with treatment outcome or quality of care. The HCOM understands the dynamics of patient-provider communication and the relational aspects of dispute resolution. To address patients’ need for information about concerns, the HCOM makes informal inquiries wit