How To Master The Internet Lead Phone Sales Process & Get MORE Appointments To Show

•Descargar como PPTX, PDF•

6 recomendaciones•2,420 vistas

http://www.automotivedigitaltraining.com 856-546-2440 How To Master The Automotive Internet Lead Phone Sales Process & Get MORE Appointments To Show

Motor Empresariales Educación

Mastering the Phone Process
How to Master the Internet Lead Phone Process
& Get More Appointments to Show

Sean V. Bradley
CEO , Dealer Synergy
December 10, 2013, 3pm

Dealer Synergy is the leading Automotive Internet
Sales and BDC Training and Consulting Firm in the
US. With unprecedented national recognition and
awards too numerous to mention, it’s also no
surprise that Dealer Synergy is consistently voted
#1 in our field by America’s top dealers. We have
more nationally recognized dealership success
stories for automotive internet sales and BDCs than
any other in the country. Utilizing our exclusive
training, proven sales principles and comprehensive
monthly support, our clients have generated profits
well over $100 million over the years.

Sean V. Bradley
•
•
•
•

Founder & CEO,
Dealer Synergy
(267) 319-6776
seanb@dealersynergy.com

QUESTIONS
• If you have
questions during the
presentation, please
submit them using
the “Questions”
feature
• Questions will be
answered at the end
of the webinar

The Internet Sale is
Predominately a Phone Sale!

90% of Internet Prospects
prefer the phone as a
communication medium.

*AutoTrader statistic

Science of Communication
When all other means of communication fail, try words.

Science of Communication
It is very important to convey a positive message over the phone.
Here is what happens after you hang up with the customer:
• Only 50% of the information is retained from the customer after
the conversation
• Only 25% of that information is retained 48 hours later
So no matter what you say, there is no possible way to
communicate at 100%. The customer is going to perceive what you
actually say only by the way that you said it. Perception is reality.

Email sells the phone call.
The phone call sells the appointment.
The appointment sells the relationship.

What will you learn?
This workshop will
teach you how to
master the phone call
phones.

Having a process is
NOT ENOUGH!

There are 2 additional things you are going to
need in order to be successful.

Top 5 Reasons…
•
•
•
•

Price
Availability
Convenience
I HATE Car Salesman / Looking
For a Different Way to Do
Business
• Research

Put It All Together
How do these 3 things work together?
• Identify expectations
• Meet expectations
• Exceed expectations

Getting More
Appointments to Show:
1. Build Value – like “Road to the Sale”
2. Price is only relevant with the absence of
value.
3. Get people to: like you, trust you &
believe you.
4. Sell the appointment – do not ask
(Differentiate yourself!)
5. Create and implement appointment
confirmation protocol.

Thank you!

Sean V. Bradley
• (267) 319-6776
• seanb@dealersynergy.com
• www.DealerSynergy.com

Más contenido relacionado

La actualidad más candente

This presentation is for you if: - You did not increase your website/campaign conversion rates by at least 30% YoY - You are only focused in driving visitors, but never analyzed your data - If you are not able to scale the results from your website - If you want to grow exponentially with your business - If you want to design or develop better websites DotYeti.com is the most creative, on-demand and efficient graphic design platform, accessible for a flat monthly fee. www.dotyeti.com

DotYeti.com | How to generate more leads with conversion-rate optimization

Roy Selbach

Featuring Ken Krogue, President, Founder and Chief Strategy Officer at InsideSales.com and Amanda Holmes, CEO of The Chet Holmes Institute Is your marketing being heard through the noise of your competitors? Does your sales team maximize the leads marketing generates? Learn the art and science of lead generation and management strategies that leverage your marketing spend and increase response rates. After listening to this webinar you will be able to: Get 9x the response from your marketing spend and Increase Response 342% Learn 7 proven ways to increase your response rates Understand 5 reasons your marketing isn't working like it should (and know how to fix it)

The Art and Science of Lead Generation - Ken Krogue & Amanda Holmes

InsideSales.com

Agile Inbound Marketing for B2B Technology, Software and SaaS Vendors.

Julian Bradder

How is B2B market different from B2C market? What B2B marketers should not learn from B2C? Why in the B2B arena, the entire sales process is often based on relationship building and trust? How can you build world class business off of referrals? Presentation "B2B Sales Is Not A Hookup" will not just help you answer these questions but will give you even more tips on how to master B2B lead generation process and dramatically increase sales.

B2B Sales Is Not A Hookup

Zlatko Turkal

Rapid Ramp - Building an Effective Internal Sales Enablement Program

Sales Hacker

Wellborn Digital Marketing Boot Camp || Tracking ROI to Maximize Your Marketi...

Surefire Local

The Tools and Levers That Move Sales Development

Sales Hacker

15 Statistics to Help Improve Your Sales Performance

Wrike

The difference between good and great is that great reps know they’re good but don't rest on their laurels. They hunger to get better and find new things to learn from new people and run towards challenges rather than stagnate. Join us to dig into what you can commit to doing today that you otherwise have been unwilling to do to achieve greatness. In this session, you will learn how: . Greatness starts with self-confidence and belief . Practice makes Profits . Greatness is habit forming and how to work on it.

SMM08. Better on Monday: Your Journey from Good to Great Starts Now

SalesLoft

Sales Development Success

Sales Hacker

Don Crawford – Customer Abandonment

Sean Bradley

Sales Hacker Workshop SF: Build a High Velocity Sales Machine

Sales Hacker

Smart Lead Generation

Sales Hacker

SMART Sales System - Module 4: Sales Scripts

SalesScripter

How 10 Million Freemium Users Built Our Enterprise Sales

saastr

Stuff we can learn from the Challenger Sales Pro

Hans Demeyer

Predictable Revenue

PromptCloud

Social Selling at LinkedIn

Sales Hacker

Dave Boyce, VP of Product Marketing at InsideSales.com, loves rock ’n’ roll, but even more than that he wants to make you a Q4 rock star. He uses real examples of companies who have identified how much time they have left in the quarter and what strategies and cutting-edge technologies they used to double or even triple results. Watch On Demand: http://www.insidesales.com/webinar/how-to-rock-your-sales-revenue You’ll learn best practices that increase: Inbound and outbound call volume Contact rates up to 57.8% Prospect-to-appointment conversions by 16.7%

How to Rock Your Sales Revenue Right Now

InsideSales.com

Key takeaways, section-by-section from the Sales Development Playbook: Build Repeatable Pipeline and Accelerate Growth with Inside Sales In The Sales Development Playbook, author Trish Bertuzzi shares 3 decades experience on building pipeline and speeding up growth. In this takeaway: Part 1 - Strategy Part 2 - Specilaization • Introductory meetings and generating qualified opportunities, which one? • Pursuing qualified opportunities using the PACT method • When is to build an in-house sales development team? • Deciding between inbound and outbound marketing • Gaining clarity of your ICP (ideal customer profile) • When to separate inbound SDRs and outbound SDRs into separate roles • Why you should consider a research role

Key Takeaways from The Sales Development Playbook, part 1 and part 2

WhereDat

La actualidad más candente (20)

DotYeti.com | How to generate more leads with conversion-rate optimization

The Art and Science of Lead Generation - Ken Krogue & Amanda Holmes

Agile Inbound Marketing for B2B Technology, Software and SaaS Vendors.

B2B Sales Is Not A Hookup

Rapid Ramp - Building an Effective Internal Sales Enablement Program

Wellborn Digital Marketing Boot Camp || Tracking ROI to Maximize Your Marketi...

The Tools and Levers That Move Sales Development

15 Statistics to Help Improve Your Sales Performance

SMM08. Better on Monday: Your Journey from Good to Great Starts Now

Sales Development Success

Don Crawford – Customer Abandonment

Sales Hacker Workshop SF: Build a High Velocity Sales Machine

Smart Lead Generation

SMART Sales System - Module 4: Sales Scripts

How 10 Million Freemium Users Built Our Enterprise Sales

Stuff we can learn from the Challenger Sales Pro

Predictable Revenue

Social Selling at LinkedIn

How to Rock Your Sales Revenue Right Now

Key Takeaways from The Sales Development Playbook, part 1 and part 2

Destacado

Internet Battle Plan - Growing Your BDC and Internet Sales Department in a Ca...

Ralph Paglia

Cory Mosley "Super Charge Your BDC"

Sean Bradley

IS20G New York Scott Pechstein Day 2 Text Me Maybe

Sean Bradley

Jim Ziegler – How To Work A Car Deal

Sean Bradley

IS20G New York Chris Herman Day 3 12 Steps

Sean Bradley

Sean V. Bradley: Money Mind Mapp

Sean Bradley

IS20G New York Sean V. Bradley Day 3 Googleopoly

Sean Bradley

Massachusetts State Automobile Dealers Association Presentation - Internet Sa...

Sean Bradley

Industry Summit Keynote - Evolution Of Car Dealership's Profit Centers

Sean Bradley

The Internet and Phones are the New Showroom and the Key to 88 Million Millen...

Sean Bradley

10 Things You Can Do To Double Your Dealership Sales

Sean Bradley

Show Your Team They Can Actually Make Money In Car Sales

Sean Bradley

Reynolds Consulting - who we are 102416

Scott Murry

Cars dal-set thestageforwinningthesale

Ralph Paglia

Automotive internet sales manager kpi

penlatino

Automotive sales manager perfomance appraisal 2

tonychoper5904

Destacado (16)

Internet Battle Plan - Growing Your BDC and Internet Sales Department in a Ca...

Cory Mosley "Super Charge Your BDC"

IS20G New York Scott Pechstein Day 2 Text Me Maybe

Jim Ziegler – How To Work A Car Deal

IS20G New York Chris Herman Day 3 12 Steps

Sean V. Bradley: Money Mind Mapp

IS20G New York Sean V. Bradley Day 3 Googleopoly

Massachusetts State Automobile Dealers Association Presentation - Internet Sa...

Industry Summit Keynote - Evolution Of Car Dealership's Profit Centers

The Internet and Phones are the New Showroom and the Key to 88 Million Millen...

10 Things You Can Do To Double Your Dealership Sales

Show Your Team They Can Actually Make Money In Car Sales

Reynolds Consulting - who we are 102416

Cars dal-set thestageforwinningthesale

Automotive internet sales manager kpi

Automotive sales manager perfomance appraisal 2

Similar a How To Master The Internet Lead Phone Sales Process & Get MORE Appointments To Show

Cars dal-set thestageforwinningthesale

Social Media Marketing

Value Based Selling for Small Business Owners

Michael Bowers

Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today

Vivastream

Why it takes 7 13 touches dmanc 011514-presentation_slides

Direct Marketing Partners

Do you have an OUTSTANDING initial outreach? Our free webinar “Voicemail as a Science” has been applauded as being one of the best webinars on the recruiting process. I want to personally invite you to join me Some of the concepts covered: ◦Defining voicemails: not all voicemails are the same ◦What are the major types and how effective are they? ◦How to assess your team’s current voicemail skill, it may shock you! ◦How to craft, measure and score a voicemail message ◦How to coach your team into voicemail gurus ◦The importance of peer review -How to get a return call 9 out of 10 times

Voicemail as a science

Donato Diorio

For small, community-based service businesses it is often hard to know what business development approaches are best. Which activities and programs produce the best bang for your buck - word of mouth, direct advertising, e-mail and online marketing, participation in community events, or street-based “guerilla marketing?” This webinar addresses best practices in the industry and offers practical advice on choosing the right and most cost effective strategy for your venture. Joining the conversation are three experts with extensive experience in business development. They discussed the latest and most cost effective strategies for winning over small business and nonprofit customers.

Landing local customers webinar final

Margaret Stangl

“Does cold calling still work?” is one of the most commonly asked or debated questions. If you have asked this question, join us for our next webinar that is simply titled with that question – “Does cold calling still work?”. You can probably guess how we will answer that question but we will spend this time together to discuss the challenges that come with cold calling and what to do (and not do) to make it work for you.

Does Cold Calling Still Work?

SalesScripter

How to Modernize Your B2B Sales Approach to Drive Growth This presentation is available as a 60-minute Master Class. It's right for you if you’re a business owner and want to increase your revenue. ONLY attend if you want to understand how to modernize your sales methods to drive growth, better communicate with your buyers and leave your competitors squabbling over your leftovers. During the class we’ll be looking at how sales is transforming and why now is the time to use modern sales tools to gain an advantage. We’ll also be going through strategy and implementation, which most master classes don’t cover. By the end of this class I guarantee that you’ll be left hungry for more information and curious as to what more your missing! REGISTER for the master class on business development here: https://jane-frankland.leadpages.net/modern-selling-master-class/

How To Modernize Your Sales Approach To Drive Business Growth in Cyber Security

Jane Frankland

Preparing Successful Sales Quotes: Experts Weigh In It can take a lot of work to get a lead to the quoting stage. Don’t throw away all the effort you have put in managing your sales pipeline by preparing a sub-par sales quote. Providing a successful sales quote can often determine if you win or lose a deal. To help you sort through it all, we’ve reached out to a panel of sales and small business experts and asked them all a single question: “What are the keys to preparing successful sales quotes? ”

Preparing Successful Sales Quotes

Base CRM

Sales: Targeting and Optimizing Your Interpreter Agency to Your Primary Customer

Wing Butler

SalesMasters Meetup presentation deck (as presented on Oct 28th, 2015 at the CampusTLV): Startup Sales 101. The presentation is about the best practices for Technology Startups looking to begin selling their innovative technology overseas JOIN our LinkedIn group: http://www.linkedin.com/grp/home?gid=8404006 JOIN our Meetup group: http://www.meetup.com/Sales-Masters/ JOIN our Facebook group: https://www.facebook.com/groups/483102775201392/

Startup Sales 101 (SalesMasters)

Dominik Suter

"Winning The Professional Services Sale" with Aaron Ross & Ago Cluytens

Aaron Ross

10 Ways to Leverage the Power of Marketing Automation

edynamic

Digital marketing overview slp session 1 module

How To Do Digital Marketing

Developing selling skills presented at lorache consulting lagos

Daniel Chinagozi

How to Present Your MLM Opportunity to Others

Charles Holmes

Have you wondered why some businesses get better results from their digital marketing than you do? Tune in to learn about common home improvement marketing mistakes and how to fix them. Some of the things you'll hear are: - Identifying and understanding the 10 BIG marketing mistakes made by home improvement contractors - How to avoid each marketing mistake - Know what changes need to be made to your marketing plan - Which elements are critical for a marketing plan

The 10 Most Common Home Improvement Marketing Mistakes and How to Fix Them

Surefire Local

TELESALES TECHNIQUES

Indranil Bhaduri

Qualified B2B Sales Lead

Vivastream

Techmap: CRM and Marketing Automation

Klaxon

Similar a How To Master The Internet Lead Phone Sales Process & Get MORE Appointments To Show (20)

Cars dal-set thestageforwinningthesale

Value Based Selling for Small Business Owners

Why It Takes 7-13+ Touches to Generate a Qualified B2B Sales Lead Today

Why it takes 7 13 touches dmanc 011514-presentation_slides

Voicemail as a science

Landing local customers webinar final

Does Cold Calling Still Work?

How To Modernize Your Sales Approach To Drive Business Growth in Cyber Security

Preparing Successful Sales Quotes

Sales: Targeting and Optimizing Your Interpreter Agency to Your Primary Customer

Startup Sales 101 (SalesMasters)

"Winning The Professional Services Sale" with Aaron Ross & Ago Cluytens

10 Ways to Leverage the Power of Marketing Automation

Digital marketing overview slp session 1 module

Developing selling skills presented at lorache consulting lagos

How to Present Your MLM Opportunity to Others

The 10 Most Common Home Improvement Marketing Mistakes and How to Fix Them

TELESALES TECHNIQUES

Qualified B2B Sales Lead

Techmap: CRM and Marketing Automation

Más de Sean Bradley

IS20G15 - (Almost) Everything I Learned About Leadership, I Learned From My D...

Sean Bradley

IS20G15 - Top PPC Strategies That Work On Any Budget - Mark Irvine

Sean Bradley

IS20G15 - 10th Annual Automotive Customer Experience (CX) Trends Study Result...

Sean Bradley

IS20G15 - Two Doggies, A Giraffe, & A Crocodile: How Our Mind Entangles Succe...

Sean Bradley

IS20G15 - How To Generate High-Quality & Cost Effective Traffic by Utilizing ...

Sean Bradley

IS20G15 - Credit Strategies To Be A Credit Master - Bob Lettis

Sean Bradley

IS20G15 - Positioned For Growth™: A Proven Strategy to Modernize Your Busines...

Sean Bradley

IS20G15 - State of the Subprime Consumer - Trends & Insights - David Bennett

Sean Bradley

IS20G15 - Internet & Phones Are The New Showroom - Sean V. Bradley, CSP

Sean Bradley

IS20G15 - Lights, Camera, Traction! Closing More Deals with the Power of Vide...

Sean Bradley

IS20G15 - Leveraging Customer Intelligence_ Revolutionizing Automotive Custom...

Sean Bradley

IS20G15 - Vehicle Lifecycle Management is the Next Horizon, Are You Ready? - ...

Sean Bradley

IS20G15 - How To Be Marvelous At Automotive SEO - Greg Gifford

Sean Bradley

Sean V. Bradley: The NEW Road To The Sale

Sean Bradley

Sean V. Bradley: Turn Your CRM Into an ATM

Sean Bradley

NADA 2024: Selling Cars on TikTok

Sean Bradley

NADA 2024: Proven Tactics and Tips from a Top Sales Performer

Sean Bradley

Dealers spend OVER $1 billion per month ($65,000 per month x 16,500+ franchise dealerships) on marketing, advertising, and lead generation. But often, there isn't a solid strategy in place to actually engage and convert these opportunities. Sean V. Bradley has spent the last 23 years pioneering automotive internet sales and business development. He has helped 3,700+ dealerships generate over $1.5 billion in additional revenue, utilizing his unique lead follow-up and engagement strategy. In this 50-minute session, Sean will: 1. Answer the questions: What is the best infrastructure to handle Internet, phone, and BDC leads to yield the HIGHEST closing ratio and gross? Is it showroom sales consultants or BDC reps? How many reps do you need to handle X number of leads? 2. Cover lead handling/follow-up strategies for each of the main lead classifications: - New Car - Used Car - Special Finance 3. Give you the most effective CRM Strategy that will immediately increase your engagements and conversions - Show you powerful new ways to follow up with your leads and opportunities that will double, triple, and even quadruple your engagements - Social Media DMs - Facebook - Instagram - Whats App - LinkedIn - TikTok - Venmo - Cash App - Video Email and Video Text Messaging 4. Sean will also break down how Bob Ruth Ford's Internet Department went from 75 units per month to 320 units per month in a location with only 2,500 residents!

Sean V. Bradley - Digital Dealer 2023

Sean Bradley

In this session, Crissy Burton of Hubler Automotive Group, one of the highest-performing sales professionals, will share her proven tips and formula for success! She will discuss how you/your sales team can build a pipeline and increase business from new and repeat customers. In this fireside-style chat with Tianna Mick, Crissy will discuss how she consistently breaks sales records at the dealership. Walk away with a proven formula to attract customers to the dealership and close more sales. This formula has helped Crissy to sell 74 units on the showroom sales floor with no assistants and all special finance customers by cultivating relationships. You will learn: 1. How sales personnel can achieve work/life balance while having a successful career in automotive 2. How to build a personal brand that drives more traffic into the dealership and increases sales 3. How to use Instagram and Facebook Marketplace listings to attract potential customers 4. Special finance secrets and strategies to implement at your dealership Call 856-546-2440 or Text 610-607-3231 to set up a time to meet with the Dealer Synergy Team at the Dealer Synergy Book at Digital Dealer Tampa May 1st - 3rd, 2023!

Digital Dealer Tampa May 2023 (Crissy & Tianna)

Sean Bradley

Dealers, Managers, and Car Sales Professionals: How frustrating is it to know that you’re burning through ups? I mean, you have the people at your dealership, or at least in your CRM. However, for some reason, too many of these deals aren’t closing. NADA says that the number one reason people don’t buy cars is because they have landed on the wrong car. They've landed on the wrong car because we haven’t properly qualified the Prospect. How would you like an established automotive expert, Sean V. Bradley CSP, to show your entire sales team: How to properly qualify prospects so they’re not wasting time at the dealership How to get more money down so that your deals are more profitable than ever The biggest mistake car people make which lands prospects on the wrong car and how to avoid it. If this is something you’d like your team to master, then register them for this online training hosted by Dealer Synergy called: ‘How to Properly Qualify and Utilize a Customer Needs Assessment Worksheet’ Our dealer clients who are currently using this system rave about how productive it has made their sales team, so if this is something that sounds like it would help your dealership, then click here to register your team now! P.S. To be transparent, many of our Dealer Synergy clients admitted to feeling desperate, frustrated and discouraged before implementing this system; so please don’t let your team miss this master class!

MasterClass - How to Properly Qualify & Utilize a Needs Assessment Worksheet

Sean Bradley

Más de Sean Bradley (20)