The document discusses key trends in chatbots for 2021. It provides definitions of chatbots and discusses how they are becoming more common. Some key stats mentioned include that 47% of organizations will use customer service chatbots and 40% will use virtual assistants by 2023. Major industries benefiting from chatbots include hospitality, retail, customer service, banking, and real estate. Chatbots are projected to help businesses save up to 30% on customer support costs and be integrated by 80% of businesses by 2021.

1. Chatbot
Trends 2021:
A Complete
Report
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2. Things
to discuss
Key takeaways:
Key takeaways:
What is Chatbot
Key Chatbot stats for 2021
Major industries benefiting
from chatbots
Chatbot stats and trends
shaping business in 2021
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3. What Is
Chatbot?
Chatbot means an artificial intelligence
program or software, capable of initiating
conversation with a user through texting
applications (chatting applications)
websites, and mobile applications in
natural language. It is described as one of
the smartest, advanced, and promising
ways of initiating interaction between
machines and humans.
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4. Key
Chatbot
Stats for
2021
Gartner says that in the next couple of years, Artificial Intelligence
(AI) will be a major consumer experience income stream. Customer
care chatbots will be used by 47% of organizations and virtual
assistants will be deployed by 40%.
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5. Major
Industries
benefiting
from
Chatbots
To make the process of finding
hotels, restaurants, and
booking easy for their
customers and provide better
service, the hospitality industry
has engaged bots for their
functioning and is coming out
with a huge success
Hospitality
Bots are becoming a hub for
marketing products and
increasing sales in the retail
sector. They help in conversion
even when the physical store is
not open, and people still are
interested in their products only
through chatbots
Retail
It is very beneficial for
businesses who want to provide
their customer fast and 24/7
service. It also helps in lead
generation operations. Many
companies even rely on their
leads to sustain and expand
their business.
Customer Service

6. They don’t have a direct
connection to this industry i.e.,
it does not perform the
primary function of agent-
client relationship but answers
all the questions customers ask
about real estate or buying the
property or home.
Real Estate
They can easily manage the
multiple tasks performed by
banks. The functions performed
by banks are specific, which
involves giving particular
commands to pre-defined
commands which can easily be
accomplished like transferring
funds, checking balances.
Banking
It is very beneficial for
businesses who want to
provide their customer fast and
24/7 service. It also helps in
lead generation operations.
Many companies even rely on
their leads to sustain and
expand their business.
Customer Service

7. Chatbot Stats and
Trends Shaping
Businesses in 2021
The finance, healthcare, education, travel, and real estate industries
are profiting the most from chatbots.
80% of businesses are projected to integrate some form of chatbot
system by 2021. (Outgrow, 2018)
Chatbots can help businesses save as much as 30% of customer
support costs. (Invesp, 2017)
The market value of chatbots was $703 million in 2016. (Outgrow,
2018)
More than 50% of customers anticipate that businesses are open 24/7.
(Oracle, 2016)
Chatbots are popular among both millennials and baby boomers.
(Chatbots Magazine, 2019)
There are more than 300,000 active chatbots on Facebook. (Venture
Beat, 2018)
These are statistics for the current chatbot trends in business
Statistics about
chatbot users
69% of consumers prefer chatbots because of their
ability to provide quick replies to simple questions.
(Chatbots Magazine, 2018).
95% of consumers believe that ‘customer service’ will
benefit the most from chatbots. (Drift, 2018)
56% of consumers prefer to message a business for help
rather than call customer support. (Outgrow, 2016)
67% of customers globally reported using a chatbot for
customer support in the past year. (Invesp, 2017)
37% of consumers expect to receive quick responses
during emergencies. (Drift, 2018)
33% of consumers would like to use chatbots to make
reservations, place online orders, and other functions.
(Drift, 2018)

8. Contact US
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contact@botpenguin.com
(718) 717-2666
https://botpenguin.com/chatbot-report-2019/
https://www.engati.com/blog/chatbot-industry-
trends
https://linchpinseo.com/chatbot-statistics-
trends/
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9. Thank
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