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Review, Test and Go!
Managing the Change Lifecycle from Sandbox to Production
Deborah Paterick
Salesforce Administrator, Lead
Arizona State University
deborah.paterick@asu.edu
Frank Montoya
Business Analyst, Lead
Arizona State University
frank.montoya@asu.edu
Helen Lueck
Salesforce Administrator
Arizona State University
helen.lueck@asu.edu
​Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
​This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the
assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements
we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability,
subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements
of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
​The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service,
new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or
delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and
acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and
manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization
and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our
annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and
others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
​Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be
delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Safe Harbor
​Using test plan tools to
access the impact of
the updates.
​Migrate to
production.
​Identify your team.
Plan the new
development and/or
changes.
Change Lifecycle from Sandbox to Production
Review! Test! Go!
Mechanics of a Technical Review
Importance of a Change Lifecycle
WHY
Assess and evaluate potential risks
Leverage knowledge from team
Inform stakeholders
Manage continuous improvement
Process of checks and balances to review
changes going into your Salesforce organization.
​WHO
​ Administrators
​ Developers
​ Business Analysts
​ Product Owner
​ Stakeholders
Team Members
​Change Management Pit Crew
Managing Changes
​Parts and Accessories
WHAT
Development
Visualforce
APEX
New Fields
New Objects
New Process
Configuration
Integrations
Profile Changes
Page Layouts
Field Accessibility
Sharing Rules
Apps
Workflows
Identifying areas of change which
have impact to production.
Formation Lap
Review Change Requirements
Planning and Scheduling
• Technical Specifications and Requirements Gathering
• Timeline for Deployment
• Communication Plan
• Training Plan
Development
Mechanic Review
Test Development
Create Test Plan
• What is the expected outcome?
• Who will perform the testing?
Test Solution
• Test impact on existing processes
• Test impact on existing code
• User acceptance testing
Get Ready for the Start Line
Finalize your Change
Prepare for Production
• Recap with change management team
• Confirm testing success
• Final approval
• Set deployment date
Ready For Migration
​Start your Engines
Get Production Ready
• Train users
• Communication plan
• Post migration support plan
• Set deployment date
Migration Plan
• Change set
• Production configuration
• Security
Race Day Acceleration
Go!
Migrate
• Deploy change set/code
• Validate
• Production validation
• Communicate to users
RECAP: Change Lifecycle from Sandbox to Production
Review!
​Using test plan tools to
access the impact of
the updates.
​Migrate to
production.
Test! Go!
​Identify your team.
Plan the new
development and/or
changes.
Thank you

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DF15_ReviewTestGo

  • 1. Review, Test and Go! Managing the Change Lifecycle from Sandbox to Production
  • 2. Deborah Paterick Salesforce Administrator, Lead Arizona State University deborah.paterick@asu.edu Frank Montoya Business Analyst, Lead Arizona State University frank.montoya@asu.edu Helen Lueck Salesforce Administrator Arizona State University helen.lueck@asu.edu
  • 3. ​Safe harbor statement under the Private Securities Litigation Reform Act of 1995: ​This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. ​The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. ​Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Safe Harbor
  • 4. ​Using test plan tools to access the impact of the updates. ​Migrate to production. ​Identify your team. Plan the new development and/or changes. Change Lifecycle from Sandbox to Production Review! Test! Go!
  • 5. Mechanics of a Technical Review Importance of a Change Lifecycle WHY Assess and evaluate potential risks Leverage knowledge from team Inform stakeholders Manage continuous improvement Process of checks and balances to review changes going into your Salesforce organization.
  • 6. ​WHO ​ Administrators ​ Developers ​ Business Analysts ​ Product Owner ​ Stakeholders Team Members ​Change Management Pit Crew
  • 7. Managing Changes ​Parts and Accessories WHAT Development Visualforce APEX New Fields New Objects New Process Configuration Integrations Profile Changes Page Layouts Field Accessibility Sharing Rules Apps Workflows Identifying areas of change which have impact to production.
  • 8. Formation Lap Review Change Requirements Planning and Scheduling • Technical Specifications and Requirements Gathering • Timeline for Deployment • Communication Plan • Training Plan Development
  • 9. Mechanic Review Test Development Create Test Plan • What is the expected outcome? • Who will perform the testing? Test Solution • Test impact on existing processes • Test impact on existing code • User acceptance testing
  • 10. Get Ready for the Start Line Finalize your Change Prepare for Production • Recap with change management team • Confirm testing success • Final approval • Set deployment date
  • 11. Ready For Migration ​Start your Engines Get Production Ready • Train users • Communication plan • Post migration support plan • Set deployment date Migration Plan • Change set • Production configuration • Security
  • 12. Race Day Acceleration Go! Migrate • Deploy change set/code • Validate • Production validation • Communicate to users
  • 13. RECAP: Change Lifecycle from Sandbox to Production Review! ​Using test plan tools to access the impact of the updates. ​Migrate to production. Test! Go! ​Identify your team. Plan the new development and/or changes.