Debora Sanders-Smiley has over 30 years of experience in call center management, operations management, staff management, and project management. She has held leadership roles such as Director of Financial Claims Call Center Operations and Director of Call Center Operations. Currently, she works as an independent consultant providing services such as project management, staff training and development, and human resources management. She has consulted for both private businesses and educational institutions.

1. DEBORA SANDERS-SMILEY
7110 N.W. 78 Ave. • Tamarac, FL 33068 • (958) 871-6119 • dsanders422@yahoo.com
PROFESSIONAL PROFILE
Highly self-motivated, challenge-driven and goal oriented professional with solid and diverse experience in directing call center
operations, demonstrating consistent achievement of objectives, strong service skills and dedication to organizational goals.
Possess excellent leadership and people management with the ability to manage, mentor, develop, motivate and inspire staff to
maintain high performance. Strong time management skills with ability to manage multiple tasks in a fast paced, high volume,
customer service driven work environment. Well-developed interpersonal and presentation skills coupled with excellent written
and spoken communications skills and adept at growing productive relations with individuals at all levels.
CORE COMPETENCIES
ORGANIZATIONAL LEADERSHIP • CALL CENTER MANAGEMENT • OPERATIONS MANAGEMENT • CUSTOMER SERVICE • STAFF MANAGEMENT • PROBLEM
RESOLUTION • CONSULTING SERVICE • CUSTOMER SATISFACTION • PROJECT MANAGEMENT • STAFF TRAINING & DEVELOPMENT • HUMAN RESOURCES
MANAGEMENT • BUDGET MANAGEMENT • EXECUTIVE REPORTING • PERFORMANCE EVALUATION • STAFF RECRUITMENT • RELATIONSHIP BUILDING
PROFESSIONAL EXPERIENCE
SANDERS TECHNOLOGY LLC 2010 - PRESENT
CEO, Owner, Consultant and Facilitator
Serve as CEO, Owner, Consultant and Facilitator of educational and business problems. Develop business proposals and provide
consulting service to Startup Company including design, planning, needs assessment troubleshooting, organizational work and
performance and evaluations process. Prepare resumes and cover letters, plan events and perform Human Resources
management. Drafted speeches and oversee organization communication efforts. Create project plan proposals for change with
implementation through different change models. Directs teams with planning, development, analysis, implementation,
evaluation and conducting pilot studies for traditional and technology projects solution for private clients. Assist Principals and
School instructors with formulating Instructional Designs and Lesson Plans, Classroom Management, Curriculum Development
and develop school improvement plans. Prepare teachers for technology use and distance learning inclusive with curriculum.
Assist with coaching and lesson plan development with State Standards and preparation of Teacher evaluation process. Assist
and guide students how to be effective as an on-line student. Coach and mentor students to support their learning needs.
•Designer of schools with technology for the future, Project Management, LMS, CMS, Scorn, Hybrid, SAP and cloud
Infrastructure other systems composing of data movement.
•Successfully served and provided training in the private sector, client undergraduate, graduate and doctoral learners,
provided coaching and mentoring.
Consultant 2015
Provided Staff Development for Teachers, Students and Parents.
Social Media 2014
Managed Let’s Talk Teaching in Twitter with Debora with 1400 followers and LinkedIn with 2000 connection and over 1000
endorsements from elite professionals and educators. Created Written Educational Testimony for Forest for the Rain Foundations
website.
•Work done was advertised on Let’s Talk Philadelphia (thomasjpalumbo.wordpress.com).
Dean Shaw Inc. - Consultant and Lead Project Management 2013
Collaborated with investors on the store to create architectural design with professional architect. Recommended recruitment
strategy for personal in technology, project management teams, interior designers, human resource team and all other
departments. Performed research on benchmarks using SPSS, forecasted business needs and developed business strategies for
new plan. Developed operations proposals, operation development and strategies and plans and implementation of each coffee
shop. Created budgets and contracts, developed operation plans for facilities, corporate office and all other operation of the
business. Planned and consulted on all technology cost, employment positions needed and needs assessments for operation of
each store. Provided investors with a detailed plan, needs assessment, cost analysis and proposed plan of action.

2. •Successfully provided consulting and project management for a private company, proposing a $500M project to create
Coffee Shops within the Walmart stores in the United States and China.
DEBORA SANDERS
Resume – Page Two • (958) 871-6119 • dsanders422@yahoo.com
PROFESSIONAL SYNOPSIS (CONTINUED)
ASSURANT GROUP, MIAMI, FL 1999 - 2000
Director of Financial Claims Call Center Operation
Co-managed the Toronto Office and directed daily operation in the Miami location with over 120 call center employees and over
30 employees in the Grand Rapids location. Mentored, trained and managed all managers, supervisors, quality control supervisors
and coaches and evaluated employee’s performance. Reviewed and evaluated reports and provided feedback to upper manager
on all technology issues and solutions. Researched benchmarks using SPSS, forecasted business needs and identified changes in
business strategies. Managed budget, employees, profit, loss, procurement and executive reporting. Collaborated with
Technology Contact Center to ensure all technology systems such as the CMS, LMS and Networking systems are available.
•Implemented the Organizational Disaster Recovery Training Proposals.
NATIONAL TEL COMMUNICATIONS, FT. LAUDERDALE, FL 1997 - 1999
Director of Call Center Operation
Managed 75 employees, trained managers, supervisors and representative personal for the division. Recruited training manager
for the training center. Redesigned work performance process in the Local telephone division. Controlled department budgets,
profits, loss, cost analysis and projection. Directed daily operations of the Customer Service Department for the local and long
distance phone service. Evaluated data, reported trends in business change for Local call service. Analyzed networking problems
and coordinated with clients, IT division, executive management and owner to develop solutions for immediate implementation.
•Created, Implemented and facilitated the First Training Department.
APAC TELESERVING INC., BOYNTON BEACH, FL 1995 - 1997
Call Center Package Information Supervisor and Floor Trainer
Provided training and coaching to coaches and evaluated all employee performance. Developed strategic plans to improve
employee performance. Performed HR and served as operation floor supervisor in a highly exclusive technology department
with over 400 staff on the floor which is co-managed with six other supervisors. Acted as Floor trainer for all new employees after
completing the six week training program and entering into operation.
•Created and implemented training for Package Information Representatives to improve learning in conducting business and
providing service from one business client to multiple business clients through the use of technology.
UNITED PARCEL SERVICE, SOUTH FLORIDA DISTRICT, MIAMI, FL 1983 - 1995
North Driver Division Ft. Lauderdale, FL - Collaborative Supervisor 1994-1995
Performed Human Resources duties and provided Professional Training to staff. Oversaw staff performance, evaluated data to
identify internal needs and report trends in business change for customer service. Created scheduled, developed operational
projection, established performance goals and reported daily to upper management. Mentored, trained, recruited and evaluated
all employees.
•Recognized as the Account Executive with the highest sales for computerized Maxi-ship packages in district.
•Revised Customer Service Operational Manual for Georgia and Florida UPS District Offices for management staff.
Supervisor/District Scheduler 1988 - 1994
Oversaw Clerk operation for the 38th street operation. Served as Account Executive for a component in the Coral Gables, Kendal
and Ft. Lauderdale areas and District Supervisor for Customer Counters in Hollywood, Deerfield Beach and Ft. Lauderdale
consisting of 1400 UPS clients. Supervised over 200 employees at the Customer Service Department.
•Successfully trained all district office employees and staff on International services for the first web-based instruction.
PROFESSIONAL EDUCATIONAL EXPERIENCE - SCHOOL TEACHING
RISE ACADEMY CHARTER SCHOOLS, MARGATE, FL K-8th Teacher 2012 – 2014
BROWARD COUNTY SCHOOL DISTRICT, FT. LAUDERDALE, FL Health and Physical Education 2010 – 2011

3. FIRST CHOICE TUTORING INC., FT. LAUDERDALE, FL Position Held 2009
EMPOWERING TUTORING INC., MIAMI, FL Position Held 2009
DEBORA SANDERS
Resume – Page Three • (958) 871-6119 • dsanders422@yahoo.com
PROFESSIONAL SYNOPSIS (CONTINUED)
BROWARD COUNTY SCHOOL DISTRICT, COCONUT CREEK, FL Position Held 2009
SELF EMPLOYED After Hours Teaching 2006 - 2008
BROWARD COUNTY SCHOOL DISTRICT, FT. LAUDERDALE, FL Health and Physical Education 2001 – 2003
BROWARD COUNTY SCHOOL DISTRICT- FT. LAUDERDALE, FL Adult Basic Education 1981 – 1983
WISE COUNTY SCHOOL DISTRICT, BIG STONE GAP, VA Physical Education 1978 – 1979
EDUCATION
Doctoral Candidate, On-Line Campus, major in Education, Educational
Leadership & Educational Technology, expected completion, 4/2016
UNIVERSITY OF PHOENIX
Masters of Arts Degree in Organizational Management, 10/2000
UNIVERSITY OF PHOENIX, FT. LAUDERDALE CAMPUS
Bachelors of Science Degree in Education, Health and Physical Education, 6/1978
KNOXVILLE COLLEGE, KNOXVILLE, TN
PROFESSIONAL MEMBERSHIP
Delta Sigma Theta Sorority, Inc. Professional Organization, 1974