1. DEBORAH CAIN
4622 South Carey Street
Marion, IN 46953
(765) 661-0102
dcain28@ivytech.edu
https://www.linkedin.com/in/dcain-mba
EDUCATION
Master of Business Administration (online instruction), Liberty University (2014)
Bachelor of Science in Management (online instruction), Indiana Wesleyan University (2011)
Associate of Science in Business (online instruction), Indiana Wesleyan University (2004)
CAREER HIGHLIGHTS
INDIANA WESLEYAN UNIVERSITY, Marion IN • 1994-2013
Private, evangelical Christian and liberal arts university; affiliated with Wesleyan Church
denomination.
Director of Student Account Process Enhancement • 2011-2013
Requested by university’s CFO to take on significant challenge of revamping and streamlining
various accounting / financial processes and systems. Liaised daily with multiple offices to
implement ecommerce solutions and identify / resolve operational issues.
• Gained reputation as highly analytic, thoughtful, and creative leader in reviewing
processes / procedures and revamping and executing targeted, highly improved systems.
Worked closely with internal control staff to ensure adherence with policies, procedures,
and standards.
• Cultivated productive, trustful partnerships with leadership and staff from various
departments to secure buy-in for new processes and systems.
• Earned promotion to high-profile leadership position by demonstrating impressive
ingenuity, creativity, and strong work ethic while serving as Director of Accounting and
earlier positions.
Director of Accounting / Accounting Manager • 1994-2011
Served in increasingly more responsible positions in managing range of accounting operations;
guided billing and collection of payments from students for courses and developed audit
reporting policies to remain compliant with university and Department of Education

2. requirements. Recruited / supervised up to 21-member team, including nine student workers;
oversaw 10K+ student accounts.
Ensured high quality and efficient accounts receivable collection by developing and
implementing range of internal collection control policies / procedures. Partnered with staff to
design and establish ongoing plans with specific objectives. Reported sales tax and IPD, as well
as AGS monthly earned revenue. Created position descriptions and recruited talented staff.
• Introduced targeted process improvements and cost saving interventions, effectively
streamlining operations to increase revenues by reducing percentage of receivables each
year during tenure.
• Functioned as final authority on severe student accounts receivable issues, as well as
signing / submitting accounts receivable accounts to collection agencies.
• Researched and identified vendors able to provide state-of-the-art systems and software to
campus operations, contributing to efficiency and cost effectiveness.
• Succeeded in balancing revenue accrued, billed, receipted, and reported to university.
• Demonstrated tremendous desire, energy, and creativity in greatly improving accounting
operations, earning numerous promotions from General Elective Representative, Core
Account Representative, and Student Financial Account Representative to Account
Manager and Director of Accounting.
CAREER NOTE
Built strong career in management and accounting by serving in several earlier positions.
• Assistant Director, Lakeview Kiddie Kampus – Held accountable for billing / tracking of
250 accounts, bringing them from red into black within 5 months. Developed /
implemented advanced payment policy that reduced weekly accounts balance deficit by
200%+. Reduced past due accounts receivable from 80% to 2% and successfully collected
on 97% of delinquent accounts past due. Implemented highly successful exercise and body
strengthening program for young children.
• Daycare / Preschool Teacher, Lakeview Kiddie Kampus – Taught and cared for children
aged 3-4 years, supervising assistant teachers. Utilized preschool curriculum for
instruction, art projects, and recreation and games, along with creating / following lesson
plans. Received CPR certification. Promoted to Assistant Director after initial year of
service with organization.
COMPETENCY SKILLS
Accounting Operations / Systems Data Management / Systems
Key Stakeholder Relations Practical Instruction Experience
Online Education Tools / Approaches Staff Mentoring / Coaching
Intuitive / Analytic / Tenacious
Problem Solving / Troubleshooting
Process Improvement / Cost Control
Customer Service / Support
Track record for designing, executing, and enhancing complex accounting / financial systems
that streamline business processes and reduce costs, while maintaining extremely high quality
standards. Adept at achieving impressive productivity and motivation from staff, generating

3. strong performance through effective supervision, mentoring, and coaching and by setting clear,
consistent expectations.
Stellar team building / leadership capabilities with ability to resolve difficult problems through
analytic and creative thinking. Extensive background in online education approaches and
systems; proficient in Blackboard and other online learning tools. Wealth of experience in
teaching children's services at local church and providing piano instruction to students.
COMPUTER SKILLS
Microsoft Office Suite (Excel, Word, Access, and Outlook) • CARS • Blackboard
Various Database Programs • Colleague (Datatel) • QuickBooks
COMMUNITY INVOLVEMENT
Member of College Wesleyan Church, Soccer Coaches Association
JV and Varsity Boys Soccer Coach (retired), IHSAA
Camp Office and Registration Manager, Fairmount Camp of Wesleyan Church, Indiana North
District (volunteer work in church district)
Governing Board of Directors, Fairmount Camp of Wesleyan Church, Indiana North District
(volunteer work in church district).
HONORS AND AWARDS
American Business Women Association, Biltmore Who’s Who 2008-09, Who’s Who in
America 2001-02, Varsity Soccer Conference Coach of the Year 2006-07, Five time award
Junior High Soccer Coach of the Year 99-06
REFERENCES
Angela Spangler, Director of Financial Aid, AGS, 765-677-2516, angela.spangler@indwes.edu
Dana Howlett, Assistant Director of Operations & Finance, Enrollment Management &
Marketing, 765-677-2534, dana.howlett@indwes.edu
Lisa Adkins, Professor and Course Writer, 765-981-4076, lisa_a_adkinds
Robert Vardaman, Professor, 765-618-4629, Robert.Vardaman@tlcmgmt.com
Rob Hartman, Previous Supervisor, 740-477-7843, rhartman@ohiochristian.edu
David McIntire, Previous Supervisor, 260-728-4098, david.mcintire@indwes.edu
3