1. Career change CV template by reed.co.uk
Debra Helen Fowler
Valentino, Triq Il Knisja, Manikata , Malta
99921970 • bub-dee14@hotmail.com
Personal statement
I have been employed with Azure Services since September 2006, the company has enabled me to
grow and develop my skills as outlined below. I am planning on furthering my education and skills to
include Risk & Debt Management and CMAP courses this year.
Key Skills
 Advanced Collection skills and experience dealing with Barclays Partner Finance/Gallery
Finance UK/VFL UK LTD, including processing of Finance Applications, Requests for Release
Of Funds for Personal Loans, Collection Of Deposit amounts due to the company, Ensuring
clients have set standing order for agreed monthly loan payments (VFL UK LTD)
 Extensive experience allocating and managing daily tasks within the Collection/Compliance
Department
 Highly adaptable in dealing with any changes within the organisation
 Excellent communication and organisational skills.
 Proficient in Excel/Outlook/Acumen/CRM
Employment History
Contracts Manager, Azure Services Malta
(January 2009 – Present)
Achievements and responsibilities:
 Responsible for Contract and Completions Management within the Company Policy
 Contract reviewing and signing for all Company Contracts including any finance agreement.
 Explaining the Contract/Finance Agreement terms to all new clients (Customer facing
recorded on camera)
 Continued support and contact with clients upon return home to completion of the
membership.
 Payment reminders
 Service Reports (CRM)
 Legal Complaints (Issuing statements)
 Reporting Weekly Company cancellations to Sales Director/Head of Finance & Corporate
Affairs
 Monitoring of High Risk Payment Defaulters (Risk Assessment) to Sales Director/Head of
Finance & Corporate Affairs
 Liaising with Barclays Partner Finance/Gallery Finance.
 Sending all signed loan applications to Barclays Partner Finance.
 Solely responsible for requests for Release of Funds from Barclays Partner Finance after the
legal 14 day right to cancel period has passed.
 Responsible for training of new employees within the department
 Consolidation monthly report (Tarragon Dinner Bookings)

2. Career change CV template by reed.co.uk
Elegant Experience Coordinator/Marketing Administrator, Azure Services
Malta
(October 2007 – January 2009)
Achievements and responsibilities:
 Responsible for all clients who purchased a trial three year membership (Elegant Experience)
with Azure from booking requests, booking confirmations, taxi transfers, food/flower
packages, worldwide holiday bookings
 Quality Assurance calls to all Flyby bookings to ensure all Terms and Conditions/Criteria
correct and agreed to.
 Payment processing for Flyby bookings and booking confirmations sent including terms and
conditions.
 Weekly reporting to Johns Garage taxi company (Elegant Experience Role)
 Weekly reporting to the Radisson Blu Golden Sands Hotel Food & Beverage manager
(Elegant Experience Role)
 Agent Referral bookings requests
 Signing new Azure Members to Azure Agent Marketing program and explaining the benefits
(Customer Facing)
 Lead generating from Agents
Telesales Agent, Azure Services Malta
(September 2006 – October 2007)
Achievements and responsibilities:
 Calling company lead generated clients in the UK for bookings requests for Radisson Blu
Resort. (Dialler)
2 GCSEs, History and English
References
References are available upon request.