Delight 2016 | Design for Real Life — Sara Wachter-Boettcher
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We can’t always predict who will use our products, or what emotional state they’ll be in when they do. But we have the power—and the responsibility—to build compassion into every aspect of our products, and to advocate for experiences that support more of our users, more of the time. Sara will share principles and practical approaches from Design for Real Life, her new book with coauthor Eric Meyer. Presented at Delight 2016 by Sara Wachter-Boettcher, Author, Design for Real Life http://delight.us/conference
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Delight 2016 | Design for Real Life — Sara Wachter-Boettcher
- 2. Josh Ritchie for ProPublica
- 3. Josh Ritchie for ProPublica 10 3
- 4. ‘‘The score proved remarkably unreliable in forecasting violent crime: Only 20 percent of the people predicted to commit violent crimes actually went on to do so. —ProPublica report
- 5. But not all errors are equal.
- 6. Labeled higher risk, did not re-offend Labeled lower risk, did re-offend White: 24% Black: 45% White: 48% Black: 28% From propublica.org
- 8. Not just wrong. Biased.
- 9. Not just wrong. Biased. And secret.
- 11. our work is never neutral
- 12. it’s a product of culture
- 13. everyday choices affect real lives
- 14. which world will your workhelp build?
- 19. ‘‘We’re also working on longer-term fixes around both linguistics (words to be careful about in photos of people)… and image recognition itself (e.g., better recognition of dark-skinned faces). —Yonatan Zunger, Google
- 21. ‘‘With a white body as a light meter, all other skin tones become deviations from the norm. It turns out, film stock’s failures to capture dark skin aren’t a technical issue, they’re a choice. —Syreeta McFadden
- 22. Who’s worth designing for?
- 25. Shane Creepingbear Lance Browneyes Robin Kills the Enemy Dana Lone Hill
- 26. Your Name Wasn’t Approved. It looks like that name violates our name standards. You can enter an updated name again in 1 minute. To make sure the updated name complies with our policies, please read more about what names are allowed on Facebook.
- 32. Find them. Own them. Minimize them. Repeat.
- 34. Machines learn from us. We choose what to teach.
- 38. My mom’s boyfriend made me touch him. My best friend told me not to tell anyone. My big brother’s friend held me down and kissed me. These older kids keep telling me to take my
- 39. These kids were bursting to tell someone.
- 40. All we did was lower the barrier.
- 42. ‘‘The online service can be a good first step, especially for young people. They are more comfortable in an online space rather than talking about it with a real-life person. — Jennifer Marsh Rape, Abuse and Incest National Network
- 44. Who would use Siri for help in a crisis?
- 45. Who would use their phone to shop online?
- 46. Who would use a computer to talk to strangers?
- 47. ‘‘You don’t get to decide which device people use to access the internet: they do. —Karen McGrane
- 48. Using Siri in a crisis is an edge case.
- 49. Using Siri in a crisis is an edge case.
- 50. Using Siri in a crisis is a stress case.
- 51. ASSUME
- 52. • Users will appreciate our humor. • It’s probably not a big deal if something goes wrong. • This is the most important thing the user is doing right now. • This is simple.
- 55. Stress cases help us normalize the unexpected.
- 56. A person who received a threat from a stalker, and needs to lock down all their accounts as quickly as possible.
- 57. A student whose roommate told them they want to commit suicide, and needs information on what to do.
- 58. A person working two jobs who gets into a fender-bender, and is trying to file insurance info late at night after work.
- 59. ‘‘Indifference towards people and the reality in which they live is actually the one and only cardinal sin in design. —Dieter Rams
- 62. The more you talk, the smarter Tay gets.
- 64. ‘‘We stress-tested Tay under a variety of conditions, specifically to make interacting with Tay a positive experience. —Peter Lee, Microsoft Research
- 65. ‘‘We stress-tested Tay under a variety of conditions, specifically to make interacting with Tay a positive experience. —Peter Lee, Microsoft Research
- 66. We do this all the time.
- 72. “Talk like a human!”
- 73. “Make it fun!”
- 76. We are failing real people.
- 80. ‘‘The failure mode of clever is “asshole.” —John Scalzi
- 81. ‘‘It’s 2016. If you’re not asking yourself ‘how could this be used to hurt someone’ in your design/ engineering process, you’ve failed. —Zoe Quinn
- 82. We do our best work when we plan for the worst.
- 85. Reading Math White 528 Black 431 White 534 Black 428 2015 College Board Total Group Profile Report
- 86. 2015 College Board Total Group Profile Report Boys 497 Girls 49 3 Boys 527 Girls 496 Reading Math White 528 Black 431 White 534 Black 428
- 87. ‘‘Education Testing Services… pretests all potential questions before finalizing a given SAT. It assumes that a “good” question is one that students who score well overall tend to answer correctly, and vice versa. —Jay Rosner
- 88. ‘‘… So if, on a particular math question, girls outscore boys or blacks outscore whites, it has almost no chance of making the final cut. This process therefore perpetuates disparities. —Jay Rosner
- 89. ‘‘… So if, on a particular math question, girls outscore boys or blacks outscore whites, it has almost no chance of making the final cut. This process therefore perpetuates disparities. —Jay Rosner
- 90. This is design. This is content. This is us.
- 95. how will you use yours? flickr.com/photos/vchili/6028132840
- 96. Flickr images used via Creative Commons Attribution license unless otherwise noted. @sara_ann_marie sarawb.com bkaprt.com/dfrl/ thank you. flickr.com/photos/vchili/6028132840