Good morning stockholm 11.17.11 jenn lim 2
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Good morning stockholm 11.17.11 jenn lim 2
- 1. GOOD MORNING STOCKHOLM 11.17.11 JENN LIM CEO & CHIEF HAPPINESS OFFICER
- 3. TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE ?
- 4. WHAT ARE YOUR GOALS IN LIFE?
- 6. REFLECTION HOW DID I GET HERE ? WHY AM I SO PASSIONATE ABOUT HAPPINESS?
- 7. GO BEARS! INTERNET CONSULTANT LAYOFF LOSER LOSS MT. KILI GREEN FIELD Explored and Prioritized ZAPPOS CONSULTANT ROCK BOTTOM REAL LOSS
- 8. CAN HAPPINESS REALLY BE USED AS A MODEL IN BUSINESS AND LIFE ?
- 9. “ PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL .” — MAYA ANGELOU
- 10. “ A WOMAN’S DREAM CLOSET…” ZAPPOS KENTUCKY WAREHOUSE
- 11. CUSTOMER EXPERIENCE P ERSONAL E MOTIONAL C ONNECTION
- 13. MUMURATION IN STARLINGS (VIDEO)
- 16. THE CULTURE BOOK THE CULTURE BOOK
- 17. RESEARCH SHOWS WHAT MAKES LONG-TERM SUSTAINABLE BRANDS CULTURE AND HIGHER PURPOSE
- 18. CULTURE AND CUSTOMER SERVICE WORD OF MOUTH (75% REPEAT CUSTOMERS) INVEST IN C+C MORE THAN OTHER AREAS NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION SHARE VALUE AT THE TIME OF CLOSING ‘ 01 ‘ 02 ‘ 06 ‘ 03 ‘ 04 ‘ 05 ‘ 07 ‘ 00 ‘ 08 Gross Sales $MM $1,000 800 600 400 200
- 19. SOME FRAMEWORKS LEARNED ALONG THE WAY… SO WHAT DOES THE SCIENCE OF HAPPINESS HAVE TO TELL US? SOME FRAMEWORKS LEARNED ALONG THE WAY…
- 22. IF RESEARCH SHOWS VISION MEANING HIGHER PURPOSE LEADS TO HAPPINESS… HOW DOES THAT APPLY TO YOU AND YOUR COMPANY ?
- 23. 18 LANGUAGES NYTIMES BESTSELLER WSJ BESTSELLER IT STARTED AS A BOOK
- 24. I CAN BE A CMP!
- 25. THEN IT BECAME A BUS TOUR BUS TOUR CROSS-COUNTRY 23-CITIES THREE-AND-A-HALF MONTHS
- 28. NOW…THE MOVEMENT TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD SCIENTIFIC SENSE BUSINESS SENSE HUMAN SENSE
- 29. INSPIRATION LIVE PASSIONATELY. INSPIRE AND BE INSPIRED. COMMUNITY CONNECT PEOPLE WHO WANT A PURPOSEFUL LIFE. EDUCATION TEACH AND EMPOWER EACH OTHER. EXPERIENCES CREATE MEANINGFUL MOMENTS TOGETHER.
- 30. DH + DH@WORK COMMUNITY + GLOBAL PARTNERS A WORLD OF HAPPINESS AS A MODEL AT WORK , COMMUNITY AND EVERYDAY LIFE
- 31. JOIN THE MOVEMENT! FOR A CULTURE BOOK OR COPY OF THE PRESENTATION [email_address] DELIVERINGHAPPINESS.COM FACEBOOK .COM/DELIVERINGHAPPINESS TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO To apply for VHP status: BIT.LY/VHPinvite
- 32. TOGETHER, LET’S
Notas del editor
- WHAT DO CUSTOMERS EXPECT? WHAT DO CUSTOMERS ACTUALLY EXPERIENCE? WHAT EMOTIONS DO CUSTOMERS FEEL? WHAT STORIES DO THEY TELL THEIR FRIENDS? HOW CAN CULTURE CREATE MORE STORIES AND MEMORIES?